Ally Financial Reviews 1.560

I would not recommend them to anybody no matter how well you pay them and then you re apply for another purchase with a 700 credit score they still deny you

Not only have they tried to charge me double payments. Once the double didn't go through they put my account as past due and then claimed i didn't pay i had to call them to have them fix it which took an hour dealing with some foreign country. Do yourself a favor. Stay away from ally

I've been dealing with Ally Bank for over 13 years. The CD interest rates are not quite the best like they used to be but I don't plan to move. Lots of people are saying that the customer service is bad but I've done everything I needed to online and I can't remember ever having to call them.

Twelve years of using my bank accounts the same way. No bounced checks. High five figure balance. Several accounts. Then I get a form letter from them that they're going to close two accounts. I call. Customer service says it's the back office, they can't give me an explanation just refer me to the deposit agreement. They're closing my account after 12 years of making the exact same type of deposits. No explanation, no solution, just closed. Bizarre ! And really poor customer relations.

When I’ve needed to dispute a transaction, they force me to either get a new account or debit card which is so unnecessary. I won’t be banking with Ally and finding a new bank.

NEVER DO BUSINESS OF ANY KIND WITH ALLY FIANACIAL. This is the absolute worst Company Ive ever dealt with. I was 20 days late on a payment and while communicating it to them they asked me why I cant ask a friend or family member to make the payment for me. BEYOND UNPROFESSIONAL. When I told them no and to never ask me something like that again, they became threatening, telling me time is very important and this will get escalated quickly to the highest level of collections. ALL FOR COMMUNICATING I WAS GOING TO BE 20 DAYS LATE. They will call you CONSTANTLY. 10+ calls/day and send incessant letters. Even as soon as you make the payment they are already harassing you for the next one. THIS IS THE WORST BUSINESS I HAVE EVER COME ACROSS AND THEY ARE CROOKS. NEVER DO BUSINESS WITH ALLY FINANCIAL

This company is horrible. Cap was supposed to cover the rest of my vehicle due to total loss and there are still dues. On top of that I told them multiple times over the phone the car is a total loss and everytime they say oh that was not documented on our end. Also you get and Indian person I can hardly understand. Terrible company. Do not recommend.

The worse company my vehicle was involved in a total loos I had hap insurance which did not cover the full gap. The amount they are collecting on it all interests. Now I am going through medical issues the representative was very unsupportive and she sounded like a robot. Very unsympathetic. I would never refer them to anyone.

Ally does not protect their customers from fraud. We had 8 fraudulent charges to our account when someone hacked into my husbands Apple Pay totaling $4000. They refused to accept the charges as fraudulent and declined to credit our account. Do NOT use Ally if you want to be protected from hackers!!!

I signed up for a 72 month auto loan. 80 months later, I am still paying for it. My loan was $18,000 and I have paid over $35,000 for it. You pay it after 5 PM on the due date? $75 late fee. 10 days late? Another fee. The employees are rude and unprofessional. I signed up for paperless billing, I get 3 to 5 letters a month reminding me of a payment. They report your payments to the credit bureaus very late, making it look like you miss payments or are in repo when you are nowhere near it! They are scam artists who take your money and do not even think twice. You are not a customer, you are a number.

I would not recommend this bank they over charge add charges and when you question them they hang up in your face because they don’t have a honest answer to why you are being charged extra i pay all my bill ahead of time so no way the charges are adding up correctly

I've never had a bad experience with Ally in over 10 years. That's why I was shocked at the horrible service from Marcus by Goldman Sachs.

First of all making a payment over the phone they charge you extra money because third party No. 2 nobody can speak English very hard to understand. No.3 I went to pay vehicle off early found out what final payment then they hit me with a $ 2000 extra for paying off early and paying over the phone better off sending a check and hit me 10 business days to clear i guess modern technology hasn't made it there

What a joke this place is ,nobody speaks English, they dont apply payments that are made thru THEIR 3rd party payment center and include interest on payoff that you pay early WTF TOTAL CROOKS AND RIP OFF

My vehicle was totaled out, I had GAP insurance two different ways. I still owed a little for the remaining balance on a couple of extended warranties. However, based on calculations and the numbers they provided, my balance should be paid in full now but they are claiming I still owe another $1000. I tried to provide support via their secure messaging system and they keep telling me the ONLY way to reach the Total Loss Department is via phone call, so I have to waste my work day and elevate my anxiety and stress because they want to steal money from me at this point. It has been 2 months since my accident, there is no excuse for why all payment refunds and settlements haven't been processed correctly at this point.

Sucks! You never get a person in the US on the phone. They owed money back and kept saying it is processing blah blah blah. It has been over 2 weeks and no payment back to me.

This company has a broken website. I switched banks and could not get their auto draft to work with my new bank. I checked with my bank and the bank confirmed the problem was coming from Ally Auto. Ally Auto refused to address the situation. I spoke with Steven via chat and he said he would make an "internal case" but could not give me a case number. He refused to send any information about it. He said that they don't have case numbers, but it would be fixed. I also could not get anyone to contact me or answer the phone in that area. So now I have to pay extra to use a Credit Card. It's a good thing that at least worked, otherwise they would not be able to take my payments. Honestly they have no accountability and their website sucks! Their employees are not empowered to help you. You are just routed to an offshore call center.

horrible rates, scam artists, and customer service is incompetent monkeys

was a great bank , now they treat everyone like garbage. they allways find a reason to make your life more defecult . STAY AWAY

Horrible Bank. I’ve been trying to get a title corrections for over a month. I call every morning to check on my title. One day they say a week, after a week they said it would take a month . I get a different story everyday . This ordeal has cost me $3500 between Ubers, car rentals and now to find out I have to pay a late fee to DMV whenever they resolve the issue .
I still have no title
BUYER BEWARE