Al Rajhi Bank Reviews 

To the Respected Management of Al Rajhi Bank,

Peace be upon you,

I am submitting this complaint regarding the purchase of the Al Rajhi Bank electronic payment ring. An amount of SAR 172, as well as an additional amount of SAR 34.50, was deducted from my account. However, I have not received the ring to date, and my refund request has been rejected.

Despite my repeated contact with customer service, visits to the branch, and sending numerous emails, I have not received any actual response or clear solution.

Customer service refers me to the branch, while the branch states that it is unaware of the procedures. Meanwhile, I continue to receive repeated requests to provide additional attachments without a clear explanation of the missing documents.

As a result, the bank has retained my money without delivering the product or returning my money!

Such treatment is unacceptable from a banking institution of Al Rajhi Bank’s size and raises serious concerns about the quality of customer service, the complaint-handling process, and the protection of customers’ rights.

Accordingly, I request your urgent intervention to resolve this issue, either by delivering the ring and completing the order without further delay or by refunding the full amount to my account.

I hope this complaint will be addressed urgently and that I will receive an official response explaining the reasons for the delay and the actions taken to protect my rights.

Furthermore, my order and complaint have been ignored, and I have faced repeated delays and procrastination in processing my requests, leaving me feeling as though I am being pushed to give up on the matter.

Yours faithfully,

I am not satisfied with the service I have received from Al Rajhi Bank in Saudi Arabia. My money is still being held by the bank, and I have already visited the Dabab and Sulaymaniyah branches more than 20 times. Every time, the staff tell me to come today, tomorrow, or the day after, but I still have not received my money.

I have already received my exit visa, and I have shown all my required documents to the bank. Despite this, my money has still not been released.

I am facing a very difficult situation and urgently need my money before I leave Saudi Arabia. I also feel that some bank staff have not treated me properly or respectfully.

Please look into my case urgently and tell me clearly when I will receive my money. I have been waiting for a long time and I need a proper solution as soon as possible

Very Disappointing Experience with Al Rajhi Bank

I have had a very disappointing experience with Al Rajhi Bank. For the past two months, I have been trying to reopen my blocked account. I have already completed and submitted all the required documents and paperwork, but my account is still not reopened.

Unfortunately, I have not received proper assistance or clear guidance from the bank. Whenever I contact them or visit the branch, I often hear excuses such as “the system is down,” without receiving a proper solution or timeline.

As a foreign customer, I feel that the level of service and support has not been satisfactory. The entire process has been extremely stressful and frustrating.

I hope Al Rajhi Bank will improve its customer service, communication, and support for all customers, regardless of nationality. Based on my personal experience, I would not recommend Al Rajhi Bank to others, as dealing with this issue has been a very difficult and time-consuming experience.

Very bad service I have ever seen.This bank have very bad customer care service if you are an international customer.They won't read the mail .They won't try to understand what people in other end trying to say.Very very bad experience

Worst bank ever. . I used their ATM and it said that I will be charged 27 SAR for this. No other ATM from other banks in Saudia charge like this.
Butt the worse part is that they charged me even more than they messaged on the screen. They charged me also 40 SAR . This completely unacceptable.
This is deceiving also. Never use ATM of this crook bank

Worst bank of all time they just waste your tiimee and they will freeze your money

I am account holder of Alrajhi bank last 4 years. The customer service experience is very poor. I had a problem last year with the bank. I was not able to make international transfer though the app. They keep sending me to different branches. Some how they fixed it after one month. The same issue again started this year. I am still suffering with the service. I have made complaints from 05 May.They are still working on the issue. Still not resolved. My advice to new customers, please do not open account with this bank. No sympathy or consideration for your hard earned money

Ashar brother very nice person because of very excellent work.. friendly and helpful person 🙂 l highly recommend ashar brother they provided excellent service from start to finish my alrajhi Bank account opening.....I am extremely satisfied our work

I worked in Saudi Arabia and had an account with Al Rajhi Bank. After my final exit from Saudi Arabia, I returned to the Philippines.

Since then, I have been trying to process the liquidation of my account and transfer my remaining balance to my Philippine bank. I have already submitted all required documents multiple times, including my passport, Iqama, Absher final exit proof, bank certificate, SWIFT code, and complete account details.

However, until now, my request is not being processed. The bank keeps asking for requirements that are not possible to provide, such as IBAN (which is not available in Philippine banks) and signature verification by another bank.

I have explained my situation many times, but I keep receiving repeated responses without proper review of my case. I am no longer in Saudi Arabia and do not have access to my account, so I am depending only on customer support.

This situation is causing delay and inconvenience, and I am unable to access my own money.

I respectfully request Al Rajhi Bank to review my case properly and process my account liquidation using the documents I have already provided. I am willing to provide my details privately upon request.

لا اوصي بالتعامل مع هذا البنك ابدا اذا انت تحت رحمه موظفين
call center
ولا يوجد اي طريقه للتواصل مع مديرين ذو سلطات اعلي لحل المشاكل ..عندي مشكله في الدفع ببطاقه فيزاكارد لموقع اشتراك علمي وتواصلت معهم ٣٠ مره لحلها ولا يتم حلها وقبل ذلك مشكله في تحويلات لم يتم ارجاعها الا بشكوي وقضيه في المحكمه..من
اسوأ البنوك
I would never recommend dealing with this bank if you are at the mercy of the call center staff.
There is no way to communicate effectively. I have a problem paying with Visacard card for a scientific subscription site and I contacted them tens times to solve it and it is not solved and before that a problem with transfers that were returned only by a complaint and a court case...one of the worst experiances

I would like to call the ATTENTION of Management of Al RAJHI BANK in SAUDI ARABIA, recently I have a relative that exited in your country and there's still money in the account, as soon as he passed the immigration gate, the account was already inaccessible and was advised by Al Rajhi to write to Customer Care and submiited the required document to be abl e to get the remaining balance from the account. Customer care response was INSUFFICIENT BALANCE , then again filed a complaint the second time. The Customer Care required another bank statement from the beneficiary bank signed and certified by THE WORLD BANK. They are asking for impossible requirements and it seems that AlRajhi bank does not want to release the hard earned money of a Filipino worker.
Originally, the requirements asked were the following: paasport, exit visa, iqama, bank statement. Why they make it so difficult when in fact the required documents were already provided in the first place. What does World Bank has to do with the transaction? This is already a red flag banking with AlRajhi Bank, this should be done easier for the workers who exited or finish their contract in Saudi. This is not the first time, there are also others facing the same issue.
Could higher management from AlRajhi Bank address these serious concern as it's so unfair for the overseas workers.

My name is Ranichandra.last 6 and half years i was worked in Saudi Arabia.but this January 24 because of my emergency situation i resign from job and exit from Saudi Arabia.After that my account become blocked and I didn't get January month salary.I submitted all the documents what they ask from bank but until now not respond for my salary release to indian account
Please kindly revise my request and do the needful

My account has been locked, and I have visited the bank multiple times to resolve this issue. I have already submitted my salary certificate, address details, and all required documents. However, the issue has still not been resolved and my account remains inactive.

Each time I visit, I am asked for different requirements—such as resubmitting the salary certificate, being informed that the system is not working, or being asked to update my address again. This has caused repeated delays and inconvenience.

I kindly request your support to resolve this issue at the earliest and activate my account as soon as possible. Please let me know if any additional information is required so that this can be completed in one go.

Thank you for your assistance.

I requested my USD payment from Riseworks to be sent to Alrajhi bank account in the first week of December. Till date I have not received it. As per Riseworks they transferred the funds and also shared the swift transfer receipt which I sent to Alrajhi bank. But for some unknown reason they refuse to accept it and my funds are blocked.
I faced similar situations twice earlier with the same bank account. According to the customer service the account is fully functional yet I'm stuck with them for more than one month.
I'm not sure now if Alrajhi bank is suitable for getting good services.

They could not address my concern to retrieve all my remaining money from the freeze account. I wish this bank will close forever.

Good Saudi bank

My dear friends please do not use this bank. Very bad bank in this world. Care less and selfish bank members. When you will have any problems in your account & if you go to branch they will not help you, always give time.

بنك الراجحي من افضل البنوك في العالم يلبي جميع الخدمات للعملاء ويقدم مزايا وخدمات ممتازة للعميل