QNB Group Reviews 

Rating: 1/5
Absolute worst bank in Egypt—nightmarish customer service!

QNB is hands down the worst bank in Egypt. Trying to close a simple account has turned into a daily nightmare. I have literally had to call them EVERY SINGLE DAY, and absolutely nothing gets done.

The customer service is completely incompetent. Every time I call, they pass me around from one representative to another, make empty promises that the issue is being handled, and then do nothing. The very next day, the account is still open, and I am forced to call back and explain the entire story all over again to someone new who has no idea what is going on.

It is infuriating, exhausting, and an utter waste of time. A bank that cannot handle a basic, routine request like an account closure is a total failure. Save yourself the headache and avoid QNB at all costs!

Great customer service from start to finish. QNB financed a large home improvement project for me, using the finished home value as a basis for loan. This is the type of flexible lending that homeowners need.

When delays arose during construction, QNB worked with us seamlessly. Thank to Maria and the whole team for an outstanding experience.

Very disappointing experience at the QNB City Center branch.

We took a ticket for General Inquiry and waited for almost an hour without being assisted, while several customers who arrived after us were served before us.

When I finally approached one of the staff members to politely ask why we had not been assisted yet, her response was, “Are you QNB First?” delivered in a very rude and dismissive manner, including an inappropriate hand gesture.

Regardless of whether a customer is QNB First or not, everyone deserves to be treated with basic respect and professionalism. If priority service is given to certain customers, this should be clearly communicated rather than leaving other customers waiting without any explanation.

Unfortunately, the way this situation was handled made us feel that regular customers are not valued. Very poor customer service and definitely not the experience I would expect from QNB.

Unpleasant costumer service in calls
Bad and rude
2 guys . 2 different calls to find solution for my transaction but nobody wants to help
I tried to send 1000LE to amother through Instapay app.
Transaction was failed because (as in message that the beneficially account have a problem) and I didn't receive back . Even I revive message at the same time that money reversed back to my account. But nothing. I have screenshot with all what I say but I can't attach through survey.kindly I need urgent help for my issue.even your page refused to let me add any address for me to recontact.

Thank you
Ahmed abdelhaleem

THE WORST. DO NOT TRUST THEM. THEY WILL TAKE YOUR MONEY. THIS IS NOT A TRUSTED BANK

البنك دول حراميه اول يوم اعمل فيه الفيزا بتاعت الشغل وبعمل ايداع المكنه سحبت مني ٩٠٠٠ يوم ٦/٤ واتكلمت وعملت كل حاجه بقالي شهر ومفيش اي حاجه مش عاوزين يرجعوالي الفلوس مع ان كان فوقي كاميرا علطول وباين وانا بعد الفلوس قبل ما أحطها وكمان الحرد قالوا لي مبينش حاجه حراميه ببساطه لو في موقف ذي ده حصل انسوا فلوسكم

I contacted MOHAMED ASSEM for an issue and he was very helpful and tbh he’s very excellent… it’s the first time for me to be very smooth and talk to a polite agent … from my point of view he deserve a raise or bonus, and i hope this will happen😊🙏.
Thank you,
Sara walid

Public Warning About QNB Finansbank
My experience with QNB Finansbank has turned into a serious case of grievance and injustice. I was kept waiting for weeks with promises that my issue would be resolved, suffering significant financial and emotional damages throughout this period. After all that waiting, my account was unilaterally closed without any satisfactory explanation.
The attitude of the bank’s employees during this process was equally alarming. The warmth and attentiveness shown when opening my account completely disappeared the moment a problem arose, replaced by a rude and dismissive manner. This is a clear reflection of the bank’s lack of professionalism in customer relations.
I have filed an official complaint with the BDDK (Banking Regulation and Supervision Agency of Turkey) and have initiated legal proceedings to protect my rights.
Following this experience, I transferred to Ziraat Bankası, a state-owned Turkish bank. The branch manager there was genuinely astonished when he heard what I had been through — and rightly so, as this level of negligence simply does not exist in state banks. The regulatory oversight and sense of institutional responsibility within Turkish state-owned banks ensures that customers are protected from such mistreatment.
I am warning the public so that no one else has to go through what I experienced. I strongly advise choosing state-owned banks such as Ziraat Bankası, Halkbank, or Vakıfbank over private banks like QNB Finansbank.

I recently visited the QNB Mall of Qatar branch and had an exceptional experience. I want to specifically thank the manager, Mr. Asad, for his professional leadership and Wael at customer service for his efficiency and helpfulness. They made the entire process smooth and stress-free. Highly recommend this branch for their top-tier service!

Very very bad system shamukh branch very lazy staff working inside they dont want to work big standing line in Ramadan people in fasting and only 1 girl handling all and she try to return back customer for any small reason sometime no reason. Very Very bad system.

No respect for anyone

It is really making no sense to deal with this bank especially wakrah branch. Have to wait for 1-2 hours just to get the balance confirmation and only the owner has to come to do this. So they expect to loose and waste time for their leisure

اعرف البنك وهو من اهم البنوك في دولة قطر

بنك سئ وغير حريص علي عملائه
اكتر من ١٠ سنين عميل عنده بالبنك ولما اكون خارج الدوله واحاول اني اطلب طلب يقولي لازم تروح البنك بنفسك
لا فيه حلول اونلاين ولا غيره
ان شاء الله بغير البنك اول ما ارجع مصر

I lost my job in Qatar on 1 January 2023 because of my age so it would be reasonable to assume I can no longer get a residents permit because I don't have a work permit. So I instructed QNB to close my current account, verbally at first and after several visits to the branch with zero results I wrote a letter instructing to close the account. I was requested to rewrite the letter by hand and to include reasons why I was not likely to return to Qatar and provide copies of QID & Passport etc. This information was already with QNB after my personal visits requesting closure. Nonetheless, I did what was requested and on April fools day received a clerks phone call saying action would be taken after Ramadan and the available balance released. This did not happen so I enquired further and was given an incident number. Time flew by and the account still remained open and the available funds had not been released. So I asked a friend of mine to hand deliver a further letter requesting same. QNB branch refused to receive this hand delivery and I have been fighting with them to close my account and release the funds now for over 36 months. The issue is still not resolved and I am now escalating the issue to the relevant financial authorities and international ombudsman. So that's the reason QNB received unnecessarily this low score
BTW this event has been ongoing since I received notice of termination 1 Jan 2023. The date given below is the furthest back the auto date feature would let me go.
11 March 2026 still no resolution. I did elevate to QCB on 8 Dec 2025 and have had no response can only assume QCB are in cohorts with their brother bank. I elevated to MOIC but was told to revert to QCB so here I am in a circular doom loop. What to do Yani?

Qnb bank in hurghada took my American dollers to exchange in the ATM and then the machine broke down. After getting the attention of a bank worker who was better than useless I was told to file a dispute at the bank. I did this and was told they would contact me. No surprise I didn't hear anything and I have sent countless emails to their what's app quality with pictures to resolve my complaint and return my money. They have been completely useless and asking me to ring an Egyptian number 19700. I am not losing anymore money on calling abroad.so I have written the money off.i would love to post pictures of the bank teller outside just smoking his cigarette when I was asking for help. Qnb steel money so beware tourists

I would like to share my experience with the customer service provided at the Al Wakra branch, specifically for company-related services. Unfortunately, it has been quite disappointing due to the following reasons:

1. Lack of Attention to Customers: Staff members often appear disengaged and do not actively call customer numbers, even when they are free. This leads to unnecessary delays and frustration.

2. Phone Usage During Work Hours: It seems that excessive phone use is affecting productivity. Management should consider restricting personal phone use during working hours to ensure better focus on customer service.

3. Insufficient Training: The staff need proper training on how to professionally and efficiently serve customers. Basic customer service skills are lacking.

4. Need for Digital Services: Many of the services currently offered at the branch could be made available online. This would save time for both customers and staff, and reduce the need for physical visits.

I hope this feedback helps improve the quality of service at the branch. Customers deserve a more efficient and respectful experience.

One shitty bank. Branch manager says waiting for service for more than 90 minutes is normal.. says it proudly and that all branches are like that .

QNB has the worse customer service ever!
Always late in replying. No follow up at all, after any complaints or problems.

By far the worse customer service!

Worst bank ever. Hotline personnel are useless, erroneous account transactions are common.