Commercial Bank of Qatar Reviews 

Very disappointing experience at the Salata Branch – Corporate Customer Services.

I had a very bad experience with one of the employees at the Corporate Customer Services desk. His attitude was extremely arrogant and his behaviour towards a customer was unacceptable.

I was simply asking about forms that I had previously submitted. Instead of checking the matter or assisting me, he told me that if a previously submitted form was not approved, it was not his fault and that I should go back and ask the person who had handled it earlier.

This kind of response is not what a customer expects from a professional banking service. Customers approach the bank for assistance, and staff should communicate respectfully and help resolve issues rather than dismissing them.

Very pathetic customer service. I hope the management looks into this matter and improves the level of service and professionalism at the branch.

I was in Villagio Branch for opening account , I met customer services Mr Ali.. What a professional and respectful man . THANKS CBQ

I booked appointment and waited for 2 hours after I went to customer service counter they told in CS no seal so we need seal and I come up with seal within 30min they telling I need to book again but they allowing some person without booking why they do like that at all wakrah branch worst experience

As a registered QFC business operating in Qatar, I expected a professional and timely banking experience from Commercial Bank of Qatar. Unfortunately, our experience has been deeply frustrating.
Our business account was blocked pending a KYC review. We submitted all required documents promptly, only to be asked for additional documents after 3 days. We resubmitted immediately. We were then told to wait another 3–5 days for review.
The KYC review was completed and approved on the bank's own system last Thursday. It is now Tuesday — 5 business days later — and our account remains blocked with no explanation. Every phone call is met with "we will check and get back to you" — and no one ever does.
This has caused serious disruption to our business operations. Payments to suppliers, contractors, and operational expenses have all been impacted.
What is most unacceptable is that the KYC is marked complete on their own system, yet nobody is taking ownership to lift the restriction.
I would strongly caution other businesses considering Commercial Bank of Qatar to maintain accounts at a second bank as a backup, because when something goes wrong, the customer service response is inadequate for business needs.

Very good and hard working employees especially Abdullah zaenou he helped my mom in a professional kind way 👍🏻 i can’t experience something good and ignore talking about it

Ms Sakina, Mr Frank and Branch Manager Mr Anwar from Citicenter Branch is very much helpful and cooperative during my visits

Thank you very much for your continuous support

Kudos to you all

Thank you

Regards

GIlbert Calisay

shout out to the security Nepali guard at Dar Al Salam bramch. He was rude. No manners. he just went scrolling on my phone because he wanted to see inbox!!

All CBQ promotions are fake promotion & Illegitimate. They never disclose the results. It is just money making activity for CBQ bank

What a horrible banking you’re doing in this much updated country the kind of customer you guys have your bank should be at point nemo.

I have visited the Ain Khalid branch several times to open a corporate account. It has been very difficult, as the security did not allow me to meet with the branch staff to resolve the problem. I submitted everything online, but the responses have been very slow. It has been over a month now, and I still receive messages asking me to visit the nearest branch. Day by day, I am increasingly disappointed with your bank's service, as the online submission process seems to be used as a tool against customers.

I would like to provide my feedback regarding the service experience related to my new account opening at Commercial Bank – City Centre Branch.

I opened my new bank account on 09 February 2026 and submitted all the required documents and contact details. However, after completing the process, I did not receive any confirmation email, SMS, or update about my account status.

Because of the lack of communication, I visited the branch again on 17 February 2026 to follow up. Unfortunately, I did not receive a clear explanation or proper guidance from the staff. I was advised to come again on Saturday to meet the agent, but I was expecting a clearer and more professional response considering that all my documents were already submitted.

I chose Commercial Bank because of its good reputation and professional services. Therefore, I was disappointed that no one informed me whether there was a document error, missing information, or any issue with my account application. Proper communication and timely updates are very important for customers.

I kindly request the bank to:
• Verify the status of my account opening
• Confirm if there are any document issues or missing requirements
• Improve communication and customer support so customers are properly informed about delays or problems

I hope this feedback will help improve service quality and ensure a better customer experience in the future.

I am extremely disappointed with the customer care service. I contacted account recovery support and was told I would receive a callback yesterday. A case was supposedly created, but I never received any response.

Today, I called again and was once more assured that I would get a call within 3 hours. Once again, there has been no response.

This repeated failure to follow up is unacceptable. I request immediate assistance and a proper resolution to my account recovery issue.

Customer service is utter trash!! You will be treated in the worse possible way with zero dignity! Specially avoid the grand hamad branch at all cost. Thats the worst branch out of all, they will treat you like garbage! Online booking appointment system is a waste of time you will be given a new number & made to wait in queue! Absolutely horrible & pathetic customer service.

Very very bad service's

Note of Appreciation
I would like to extend my sincere thanks to the management of Commercial Bank of Qatar (CBQ), especially the team at the Villaggio Branch.

My special appreciation goes to Mr. Mohammad and YARA THERE colleagues for their exceptional assistance and professionalism. After visiting more than three branches without a resolution, it was their understanding, patience, and expertise that finally helped resolve my issue.
By the grace of Allah and thanks to these two dedicated staff members, I had an excellent experience that truly reflects the high standards of CBQ’s banking service.
JAMIL ALI
55533970
Warm regards,

They start online appointment for customer service.

Once you book the slot and you came to the branch they will issue new token number to you.

So I booked the appointment at .07.20 pm and I reached 10 minutes earlier. But my turn come at 08.30pm .

So my simple question what is the benefit to take appointment online if you can't attend on time .

Please close online appointment

Extremely Poor Service at CBQ DECC Branch – Account Opening Delay

I would like to express my deep frustration regarding the service at the CBQ DECC branch. I have been visiting the branch for three weeks to open an account. I submitted all the required documents on the first day (around 15 November), but the staff member who assisted me went on vacation immediately after.

Since then, I have been going to the branch every Tuesday, waiting over one hour each time, only to be told the same excuse: “The lady who took your documents is on vacation, we can’t do anything.” There is no supportive staff at the DECC branch to follow up or take responsibility.

My vacation already started on 28 November, and despite multiple visits, my account is still not opened. This level of service is extremely disappointing and unprofessional. I strongly request immediate action on my case.

CBQ is a reputed bank, but the DECC branch service is very poor. No customer should have to go through this experience. ( THEY DON'T EVEN DESERVE ONE STSRT

I had a very bad experience with Commercial Bank of Qatar. Especially in the account opening process, the staff was not supportive at all. Even after visiting multiple times, I did not get proper guidance or clear information. The employees seemed careless and uninterested in helping new customers.

Banking should be smooth and customer-friendly, but here it was very frustrating. I would not recommend this bank to anyone who is planning to open a new account.

CBQ is by far one of the worst banking experiences I’ve had. They hold incoming transactions without notice, and then force customers to physically visit a branch just to prove the source of the funds—even when the transfer is from a clear, legal, and verified source. This is completely unacceptable in 2025 when digital banking should offer convenience, not punishment.

To make matters worse, the customer service was incredibly rude, disrespectful, and in my experience, showed racist behavior. I felt discriminated against and mistreated for no valid reason, simply for asking for access to my own money. No one deserves to be treated like this, especially when you are a customer of the bank.

I strongly warn others to avoid Commercial Bank of Qatar. There are better, more modern, and respectful banks available in Qatar. CBQ seriously needs to review its policies and train its staff on professionalism and equality.

I'm really sorry to hear that you've had a bad experience with the recovery department or customer service.