Commercial Bank of Qatar Reviews 

Very bad service
Stealing money without any information

My experience with CBQ Bank has been beyond frustrating. They consistently deduct money from my account under vague titles like "service charges" or "insurance," without any prior notice or explanation. When I try to reach their call center for clarification, it’s a complete waste of time – they either don’t answer or keep you on hold forever.

To make matters worse, their customer agents push credit cards on you with almost no clear notifications about the terms, and before you know it, you're hit with endless penalties. It's a relentless cycle of unfair charges and poor communication. This bank operates with deceptive practices and lacks any real customer support. Stay far away from them!

CBQ is constantly steeling my money.
I payed 150 USD online for my booking in Agoda and Agoda cancelled it. Agoda returned my money, but CBQ never return it to me.
Then I payed 150 Rial for QDC card extension for Qatar Airway and they also cancelled my payment and returned my money, however CBQ did not returned my money.
Also CBQ withdraw numerous times from my account for Uber trip however I did not order that trip.
I fed up with this bank and going to close my account there and transfer to another bank.
Steeling is normal for them, and Customer Service Representative even do not shy about it. Customer service is the worse I ever seen.

We can start a new bank rather than starting an account with them

So much is the waiting and staffs are inefficient

The security is one of the big boss in CBQ, they will answer all your queries in a blink of an eye with big “NO” and “Not Possible”.

When you visit the branch after getting the appointment schedule after 3 days or 5 days or some times more than 7 days, then they will an arrogant face and treat you like a street dog as if we are there to beg them.

After you get in with all the struggles then the customer service agent will tell without even listening it is not my problem or it is unknown or it is management decision.

I have my corporate account with really high balance, but still could not transfer more than 5K$ out of Qatar, when I ask how to pay for our supplier their answer is very simple “I don’t care you do business or not”

It is not easy to transfer the corporate account to another bank.

If anyone is looking to open a corporate account with CBQ please think not twice as many time as possible.

Worst customer service ever

I forgot my debit card in the bank, just half our after they called me to take it back.
when i came back two days after no one assisted me, just security telling me we don't have it and asked me to comeback in the evening to check with PM Shift ! how come there is no communication !
when i came back i found one qatar who did not even allow us to enter because inside was crowded when i told him my concern he just asked me to print new one it's for free, however i did not want a new one i just wanted mine since they called ne twice to go back and collect it why no one wants to give it to me !
I came back for the third time and the same the security agent asked me to just print new, which i did at the end because i was tired of the laziness of this people, at the end i was charged for 50 QAR!!!
why i should pay 50 riyals if i did not lose it just these people they don't want to assist me and give me my card !!!!

the best i asked one of the agents how much i will be charged if i use my card in another country because i'm planning to travel the answer was the best : of course you will be charged but i don't know how much !

Please do a proper training to your staff and security his job is to ensure security not giving wrong information or being lazy to assist people

worst experience ever i start considering to transfer my salary to another banks

at villago mall branch,i had to wait for almost 1 hr for getting the token.
Afrer getting the token while waiting aprx another 1.30 hr, i was told by an emplyee that "no use of waiting as branch will be closed before my turn coming..."
So i left and ontheway to my home received the mssage from bank saying "i would be servered after 3 peoples and come to bank if i was outside" .
Again came and i was told by security that no use of that msg and sent back..

Almost 3.5 hrs wasted

Customer service very bad, waiting for endless hours for turning my number (waiting list 2 or 3 customers)
Why not appointed more customer service executives to delay customers waiting and wasting their time.

This bank has made my account dormant without telling me and are withholding my funds. They have made it impossible to get my money back. I have contacted them numerous times, and having followed their instructions have sent them a written letter with my details. This was ignored. I then contacted their helpdesk again, and they instructed me to send an email to their customer service address that was given to me. I did this on numerous occasions and they ignore my emails. They have not even the basic courtesy to even acknowledge the receipt of emails.

This withholding of my funds is theft by this bank.

I don't know what more to do to get hold of my own money. I may need to resort to legal action. This is a disgraceful, despicable bank which treats its customers like dirt. No decent company would ever operate like this. Please do not trust them with your money.

Horrible customer service
Because of a fraud transaction I try to call their customercare.
Around 1 hour I try to contact them, nobody took the call and I was helpless

I've been a client for this bank since years. I haven't been satisfied any single time.
Each visit, each phone call, each time you needed anything you'll come out of total disappointment.
The only thing they do well is wasting your time.

I would like to comment about the lady whose on the reception date: 21 January 2024 time 5:55 in the afternoon and she’s black wearing abaya, it’s like she’s very lazy assisting customers and I ask her to help me but she’s not even accommodating and she don’t help me at all, instead of her told me to go to customer service she advised me that there are too much people and just use the app and use the machine but I tried that and tell it to her nothing happened so I told her the app is not working , she gave me a very bad face so I told her I don’t mind waiting as long as the customer service help me.. I hope you can make proper action for those people on the front instead of them trying to help us who needs assistance I think what is more important to this lady is to check on her red nails.. a good posture, good smile and a good communication is what we need in the front and someone is willing to help, not this kind of lady who looks very sleepy and not attentive.

honestly i lik this work it a great idea

It doesn’t deserve even one star review. Very bad corporate customer service and the employees in corporate office in Grand Ahmad banks street branch are very poor and doesn’t know how to do their work well , they delayed me 2 month due to their mistakes and careless about our application of opening our company bank account , very bad experience with unprofessional employees

Worst bank ever its been 4 days everyday waiting for long queue line to reach customer service but failed eve booked online appointment but very failed service . They dnt care about people time .

Customer Service is very poor!
I have to close my account and nobody even bothered to reply to my email and kept reminding them with several mails.

It takes months for them to reply and I even paid to get my letter to them. Still no action from April 2023 up to now.
what the heck is this bank

Poor and very bad customer sevice I experienced in their City center branch. This lady seating 2nd row from the left with fake eyebrows let me wait for 15mins just to do her things on her PC without even asking me what is my concern! PLEASE AVOID CITY CENTER BRANCH!!!

If you can avoid city center branch please do it. Very slow service and worst customer service i have seen in my entire history.please save yourself

My credit card was charged but i did not authorize it. I needed help to raise a dispute to reverse the charge. After verification through CBQ IVR there is no option for me to speak to a live representative.Option 1= accounts = it will provide your account balance, option 2 = credit card activation "which blocked temporarily, option 3= to enable your card for international transaction then # to end the call. No available representative to provide help? I spent an hour over the phone to get a live representative but no luck. BAD CUSTOMER SERVICE! it seems like you need to go to one of their branch to sort things out. What a Service!