Al Rajhi Bank Reviews 

I have been stolen by AlRajhi branch in Madinah near Qubah mosque, the amount debited was 2500 sar and I have made claim and struggle a lot to know what the reason and the customer service did not made investigation to know the reason. After my personal investigation, I saw in my bank account that beneficiary from pakistan has been added and after second claim to Alrajhi, they confirmed that the branch in madinah made the transaction. I have called the branch and finally they refund the total amount and appologized.
That is how Alrajhi is confidently dealing with clients.
Many thanks.

Very bad experience, local branch staff is no friendly, no reason block IDR, no transwer money, not only me many people, better to find another bank

I have been dealing with them for years, but recently everything has become chaotic. They messed up my account and cards, their system keeps crashing, and the app freezes all the time. I submitted several requests, yet the system fails and doesn't record anything. Even though I approved the credit-limit increase contract, it was never registered in their system. On top of that, every customer service representative gives a completely different answer, as if each one is using a different system, and their email responses are full of contradictions and misinformation. I even filed a complaint with the Central Bank, but received no update whatsoever. At this point, I've decided to close my account with them permanently. I can only say: my grievance is to God.

I'm facing an issue with my daily withdrawal limit i want to increase my limit and i have visited around 10 branches to resolve this issue every one says same thing go to other branch we can not update i have visited this beanches.
1. Oliya
2. Malaz
3. Sanaya
4. Batha
5. Centro
6. Lulu
And many more branches but the have not solved my problem every time they says go to Tahweel al rajhi when i go there they says go to al rajhi bank.
This is the poor customer service.

Good day! How to report a scammer? I send money thru alraji from scammer.

Terrible Customer service. Anything you email them they'll merely pass it onto the next agent like a hot potatoe, despite a very detailed description. Lost money due to their incompetence.

If I had a choice, I’d rather die than ever use Alrajhi Bank for international money transfers. I’ve transferred money twice to the UAE, and both times they stole 80 SAR from me, plus VAT.
When I reached out to customer support, instead of resolving the problem, they shrugged me off and sent me to Tahweel Alrajhi, where the staff were rude and dismissive, clearly uninterested in helping.

Recently, they launched a pathetic “promotion” for Saudi National Day, promising 90 SAR cashback. I sent 500 SAR to Pakistan, and the transfer got delayed. When I asked for a cancellation, they gave me the runaround—asking me to wait 10 days, again and again. Only after I complained to SAMA Care did they respond—after five days! They claimed the transfer was completed, but there was no proof, and of course, no cashback.
This isn’t just poor service — it’s blatant fraud and deception by a financial institution that should know better. Alrajhi Bank’s fake promotions are designed to trap customers into using their corrupt, unreliable system. My personal financial management is a thousand times better than the disaster Alrajhi calls a service.

Avoid Alrajhi Bank at all costs if you don’t want your money stolen and your time wasted. This is a disgrace to banking.

A wrost customer care I am using this account before 1 years and I went the bank they throw my iqama nice behavior of staff thank you

انا كون بلوك الحين ما في ‏open
انا اروح ٤ مره روح برانش
هذا اقامه 2526830209
SA0680000640608016579563 هذا رقم حساب
Please open the account

I had been a customer of Al Rajhi Bank for over 10 years during my stay in KSA and always trusted their services. However, after my final exit, my account was frozen and I have been struggling for the past 7 months to get my own money refunded.

I have already submitted all the required documents and even added my Indian account details in the system. Still, the bank keeps insisting on an IBAN number for my Indian account. As per my Indian bank, there is no IBAN system in India — only account numbers, IFSC, and SWIFT codes are used. Despite explaining this several times, I have received no proper guidance or solution.

Even when I suggested alternatives, such as authorizing my brother (who is an Al Rajhi account holder in Riyadh) to collect the funds directly, I did not receive any constructive support.

It is very disappointing that a reputed bank like Al Rajhi is unable to handle such a simple request and instead continues to delay the process. Customers who have trusted the bank for years should not face such difficulties in accessing their hard-earned money.

تجربة البنك هي نفسها. كانت تجربتي مع خدمة العملاء سيئة للغاية. لا يعطوننا أي اعتبار لكوننا عملاء لديهم. إنها تجربة سيئة للغاية. كعميل، لن أنصح أحدًا بالتعامل مع هذا البنك.

I have never experienced such a bad bank customer service. They sent me just the copy paste email to call their number. How can it possible, they only assist through phone?? What about people, who has disabilities?? or who can not speak english or arab?

I recently purchased a vehicle through their vehicle lease program, I planned to drive to Oman on 15/07/25 , and I requested a GCC authorization and granted on 13/07/25 however on 14/07/25. After numerous calls to the customer service and visits to 3 different branches with misleading information and untrained staffs none of them had a faint idea what is to be done nor where I should go to resolve my GCC Authorization rejection. With banks closing time , I managed to have two very helpful staffs at Laysen Valley that managed to resolve my situation.

Very disappointed, I lost my bag and my ATM card, so called them and stop my card and blocked all phone applications and they requested for me to pay 69sr for new card which I received after 6 workings day, and to get the ATM activated I had to call the bank the whole week cause their was a error at the ATM machine and my card was a difficult card, and then again I had to pay 30+ Sr to issue a new card from the ATM. Very disappointed and not acceptable at all. I paid 69 sr for a default card and I never got a refund on this. 😩

Active my account

Honestly, when i just started off with them everything was ok. Many good features for just a regular bank. For example, they have an interesting point earning feature, which then you can spend on sth like travelling tickets or just groceries. In the beginning it was actually difficult to understand how to calculate those points, but after some time you get used to this system. However, the support service is terrible here. Its practically impossible to contact them in any way, they are just ghosting me for no reason, idk if its the case for others, but do sth about it or you may lose customers

أسوء بنك في السعوديه يقومون بتجميد الحسابات بدون وجه حق ولا يقولو ما السبب مع العلم انه حساب تحويل راتب و استخدام شخصي فقط و أسوء خدمه عملاء في الكون لا يقدمون اي مساعده و أسلوب لا يليق بالعملاء

The best bank I am overseas

Al Rajhi Bank’s Unacceptable Inaccessibility: A Customer’s Nightmare
In an era where seamless digital banking is the standard, Al Rajhi Bank seems to be actively resisting progress. The bank’s inaccessibility—both online and via customer service—has left customers stranded, unable to access their accounts when they need them the most.

Firstly, the online banking system is unreliable, with customers frequently locked out of their accounts, often without explanation. In my case, I found myself unable to log in while traveling internationally, despite having a Saudi SIM card with active roaming. The app simply refused to work, and the website login was equally unhelpful.

When faced with this situation, one would expect customer service to step in and provide a solution—but Al Rajhi has made that nearly impossible. After calling their international helpline, I was met with a robotic response: "Sorry, due to technical difficulties, we cannot complete your request now." No alternative was offered, no estimated time for resolution—just an automated dead-end.

Turning to their social media support was no better. The bank does not allow direct messages on Twitter, forcing customers to publicly air their grievances. When I messaged them on Facebook, I was met with a dismissive response: "Call between 9-5 during Ramadan." This, after already struggling with an unresponsive call center.

Why does one of Saudi Arabia’s largest banks operate with such archaic and inaccessible customer support? If an international customer faces an issue, why isn’t there an emergency contact line that actually works? Why is there no alternative authentication method for customers who are traveling? Other major banks provide online chat support, email resolutions, and real-time troubleshooting—yet Al Rajhi leaves customers in limbo, with no recourse but to keep trying until something magically works.

For a bank that claims to be at the forefront of Islamic banking and financial services, its approach to customer accessibility is shockingly outdated. If you need reliable, hassle-free banking while traveling, Al Rajhi is not the institution to trust.

it is great why are you people giving them bad rating I hate Trustpilot you are a bad rating experience and also my debit card is bank alrajhi what the heck Rajhi is your uncle