Amazon.com, Inc. Reviews 

THINK BEFORE ORDERING BIG TICKET ITEMS or other items from AMAZON CANADA.

Amazon has changed its refund and return policies.
1. Once an item is placed, you cannot cancel immediately after and before shipment.
2. Amazon has contracted with Purolator and other couriers to hold the item for 21-days or unless the pallet or amazon box is full. Meaning the refund will be issued after 4-weeks.
3. While amazon suggests not to accept delivery of an item, the courier company do not agree. They even tell the customer they will leave now and come at a later time and leave it at your door.
4. Amazon has made return and cancellation extremely difficult for customers.
5. Amazon will reject feedback of fraudulent sellers. One seller selling refurbished desktop non-compliant with windows-11 claiming compliant with windows-11. Returned the desktop, but refund has not been issued and the feedback exposing the fraudulent seller was not allowed. Amazon customer service indicated that it is Amazon policy to protect its sellers.
While exploring prices of a laser printer, I found that

I ordered a dash cam for my son's birthday; amazon.ca sent a used, returned item, including a month's worth of video from the previous owner on the sd card!!! I was mortified when my son asked if I had ordered a used one. Contacted customer service, and they refused to believe me. Sent it back, now they say they need to inspect it. Its been almost a month and i have not received a refund or an apology.

I’ve had a horrible experience with Amazon lately. My account was flagged for “unusual activity” even though I did nothing wrong, and now I can’t make purchases even though my payment method is valid. I contacted customer service multiple times and got vague responses, no real help, and no resolution. It’s incredibly frustrating when a company this big can’t even treat honest users fairly. I’m losing trust in Amazon and this app just reminds me of how angry I am every time I see it. Do better.

J'ai acheté un lit pliant (GIANTEX) tout ce qu'il y a de plus cheap sur Amazon. Livré par UPS 2 jours avant; personne ne m'avisa du changement de date de livraison. Lorsque je réalise que j'avais reçu mon colis, je suis partie du 3 ème étage pour aller le chercher et, la boîte était déjà toute brisée ! Le lit qui pèse environ 115 kilos est défectueux et, comble du malheur trop lourd pour être en mesure de le transporter seule. C moi qui doit organiser le retour parce que le « vendeur-tiers » malhonnête m'a fait croire qu'UPS passerait chercher le colis le 12/06/2025 entre 13 et 16h00 alors qu'ils ne sont jamais venus !! Après + de 20 messages au vendeur-tiers malhonnête, j'ai décidé d'assumer la perte de 321$ de cet item à zéro qualité et de fermer mon compte chez eux. C fini pour moi Amazon ; ils ne me reprendront plus. Amazon s’est éloignée de ses valeurs initiales : service client, efficacité, respect. Maintenant, on a droit à de la bureaucratie robotisée, des vendeurs malhonnêtes couverts par la plateforme, et zéro écoute quand ça compte vraiment.

I was one of the few customers invited to purchase the Nintendo Switch 2, a one-per-household, invite-only release. I trusted Amazon with my order, even cancelled pre-orders from Best Buy and Walmart to commit to them.

Big mistake.

The package was marked as lost/stolen by their delivery partner (ASL/Precision Deliveries), and Amazon's response? A refund and a shrug. No option to reorder. No escalation. No accountability. No compensation. They said I couldn't reorder because I had already reached the 1 per household quota and they had no way to change it in the system.

Their customer service team was unhelpful, robotic, and completely disconnected from the actual value and rarity of the item. I now have no way to replace it due to their own purchasing restrictions.

This wasn't just a missed delivery. It was a failure of trust.
Do better, Amazon.

Absolute pathetic attempts at delivery. I watched the truck circle the block 4 times looking for a very obvious address. Instead of stepping out and taking a quick look they drove away and marked it as an incomplete address. Delivery is now 3 days late to due sheer incompetence.

I have bought Swiss Miss No Sugar Added Hot Cocoa Mix, Milk Chocolate, 60 Count Envelopes, 0.73 oz Each Packets, New Recipe Makes a Larger 8oz mug of cocoa from Amazon. I get nausea and diarrhea every time I consume this product. Amazon does not want to refund me for this. This product is not suitable for me. I paid $38.00 for this. I want refund for this.

Biggest scammers they charge your card fees you don’t even authorize. 6 months after closing my account they charged my card three times for $6.60 for Amazon music I know nothing about
When I called them, they said it was ordered through my Amazon dot which I don’t even have also my daughter‘s card was charged after she used it to buy a birthday present for the first using Amazon they charged $6.60 for Amazon music also 🤬

Absolutely Disgusted – Never Received My Order

I’m beyond fed up. I ordered an item and, once again, Amazon’s delivery person left it in front of the building, instead of bringing it up to my apartment on the third floor. They didn’t even bother to ring the bell—how hard is it to press a button so I know my package is outside?

This isn’t just a one-time mistake. This happens to me EVERY SINGLE MONTH. I’ve lost count of how many times I've gone downstairs to find my package already stolen or gone. It's like Amazon thinks the hallway is a safe locker. News flash: it’s not.

To make things worse, this time Amazon refused to refund me because I had a few previous refunds. As if it's my fault their delivery process is a complete joke. I'm being punished for their repeated negligence.

How about fixing your system instead of blaming loyal customers? If this is a common issue, maybe it’s time to rethink your delivery policies instead of acting like the customer is the problem.

I’m officially done with Amazon. This platform has become completely unreliable, and I refuse to waste any more money on items that never even reach me.

I signed up with Amazon Canada, made a purchase and they refuse to send me my purchase data for the personal account because the business account signed linked to the personal account isn't verified. And they refuse to close the business account that I requested closed twice.

The courier company that Amazon.ca deals with for returns made a mistake recording the number of items I was returning therefore I only received half my refund.I have written several emails to their supposed customer service department for the last week now,still no reply or resolution.Its only a matter of $53.00 but as a senior citizen it's a loss I can't afford.How can a multi millionaire company be so incredibly irresponsible? I will never order another thing from Amazon no matter how good the price.No customer service at all,ridiculous.

Il est temps de changer j’ai assez payé j’ai décider d’arrêter de consommer et de créer de la pollution inutile .

I’ve spent over a week trying to activate my Amazon Seller account — and the experience has been an absolute disaster.

I spoke with five different representatives, and each gave me contradictory or outright false information. Every time I followed one person’s instructions, the next rep told me it was wrong. Not once did anyone take ownership or properly escalate the issue.

This isn’t just “slow service” — it’s a complete collapse of internal communication and process. For a company that prides itself on being a global e-commerce leader, Amazon runs its seller onboarding like a badly organized startup.

If you’re considering selling on Amazon, be warned: you’ll be up against a system where no one is accountable, support is chaotic, and your time will be wasted in endless circles.

Amazon, you urgently need to fix your Seller Support infrastructure — or risk pushing away the very people who drive your marketplace growth.

Had excellent service up until now .... sadly now where don't answer the phone anymore so you can't resolve specific issues that YES NEED HUMANS!!
Fake message stating they are having technical difficulties and ask us to use the online platform.... do you really think people don't see what your are doing Amazon?? 🤦🏼‍♀️

So I will cancel my Prime and this last order will have been my last order on Amazon

Absolutely useless company. You pay for next day delivery yet seldom are things delivered next day, it takes days if not weeks. To say Amazon has customer service would be a disgrace to the human race. Nothing convenient about Amazon at all. Just a waste of time and energy.

Driver in white van #10 sped through a 10km townhouse complex at 3pm in north oshawa with multiple kids riding their bikes! He is lucky I couldn't catch up to him!

I'm sharing my experience in hopes that it helps others. I purchased an item from Amazon that was not as described. When I tried to return it, the return label provided was the wrong size, and Canada Post couldn't process it. On my first attempt, Canada Post's system was down, so I couldn't even send it back.

I've spoken with multiple agents, and each time, I've been promised a resolution that never materialized. One agent transferred me to a "supervisor" who ended up hanging up on me. Another agent claimed they couldn't transfer me to a supervisor due to system limitations, which turned out to be untrue. After calling back, I finally reached someone who promised to send me a return label by mail, but it never arrived.

This process has been incredibly frustrating, and I feel misled by the product's reviews. I hope Amazon can address these customer service issues and ensure a smoother return process in the future.

They can't reach the seller over a missing piece. Screw them , they lost my business. They won't even allow a bad review for the seller. Bye Amazon!

Attention!!!

Certains des rabais qui s'affichent dans votre panier ne s'appliqueront pas au moment de passer à la caisse. Regardez bien vos montants pour ne pas être induis en erreur au moment officiel de l'achat.

Si les rabais ne s'appliqueront pas au moment de passer à la caisse, ils devraient carrément ne pas être visibles dans les paniers non plus.

Certains rabais visibles dans le panier fonctionnement (ex rabais à l'achat de 5 articles sélectionnés et admissibles ou bien rabais direct sur le prix du fabricant).

Ceux qui fonctionnent moins ou pas du tout sont les pourcentages de rabais supplémentaires ou les coupons rabais supplémentaires.

A scam website.

I bought an item from Amazon with a 10% rebate which I kept the screenshot. There was a glitch in the system that caused that an issue, I phoned the Customer Support, who replied in writing, buy the item and we will process the 10% rebate, once the item is tagged delivered. Phoned them back once delivered, spoke to an agent and Supervisor they refused to give me my promo refund, blaming that they Customer Agent Eve made a mistake by promising me the sales adjustment and they treated me like a piece of trash, very rude, even if I’ve been a Prime member for more than 10 years. Basically an entire site of scams. False advertising with most of their promos, I’m suing them to the little claims I have all the messages trail and screenshots.

You are dealing with Canadian educated people in this country, we won’t let corporations bully our citizens.