Ben Perkins from Apogee was a great help, he guided us through sorting our issue and remained calm and friendly throughout in the face of a difficult issue. Perfect service. Thanks again for the assis... Toon meer
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I've had the pleasure of working with Paul Cooper on a number of projects and have always found him to be reliable, approachable and genuinely invested in helping his customers. What stands... Toon meer
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In 25 years of managing IT departments and small busineses, I've never expereinced such troublefree printers as the current suite of HP printers supplied & managed by Apogee. On the odd ocasion som... Toon meer
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Our experience working with Apogee has been incredible! The customer support is top quality! We highly recommend Colin! He most definitely is the best engineer out there! Any issues and it's fixed no... Toon meer
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Apogee is Europe’s largest multi-brand provider of print, document and process technology and outsource services.
Contactgegevens
Verenigd Koninkrijk
- www.apogeecorp.com
4,8
Uitstekend
519 reviews
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5 * Customer Service
I've been dealing with Apogee for a number of years, Edel Collins is absolutely incredible to deal. Edel understands our industry and the importance the printers play in our business, if we have an issue as minor as they may be, a phone call to Edel and the issues are resolved very efficiently, if an engineer needs to come to site we are lucky enough that this happens in a matter of hours. Her polite manner, friendliness, support and her professionalism is amazing and Apogee are extremely lucky to have such an important staff member with the experience and such a friendly approach, hardworking, she leaves such an indelible mark with
any encounter this is so hard to come by in this day and age and will be the reason why I continue my business with Apogee Ireland.
30 september 2024
Review zonder uitnodiging
Antwoord van Apogee Corporation
Hi Collette, Thank you for your feedback and for giving us a 5* review. It's wonderful to hear how Edel delivers amazing customer experience and your continued partnership with Apogee Corporation. I'll be sure to pass on the great feedback.
Thanks once again
Sarah Uddin
Director of Customer Success & Experience
Speedy response and professional…
Speedy response and professional behaviour
No judgement either!
Fixed the issue faster than anticipated and gave the machine a good clean to boot.
Clearly knows his stuff.
21 oktober 2024
Review zonder uitnodiging
Antwoord van Apogee Corporation
Hi Helen, Thank you for your feedback and for giving us a 5* review. I'd love to be able to pass your feedback onto the attending technician. If you could provide his name or alternatively your company name, I can locate the attending engineer and pass on the great feedback.
Thanks once again
Sarah Uddin
Director of Customer Success & Experience
Helpful Matt
Matt's always at the end of an email to help us with our printer issues. I always get a quick response & then following updates to keep me up to date with progress.
17 oktober 2024
Review zonder uitnodiging
Antwoord van Apogee Corporation
Hi Sue, Thanks for leaving us a 5* review and your feedback. I'm so glad that Matt continues to deliver amazing customer experience!
We look forward to our continued partnership.
Kind regards
Sarah Uddin
Director of Customer Success & Experience
Great work
Reacting quick to solve the problem. Very professional and knowledgeable staff.
17 oktober 2024
Review zonder uitnodiging
Antwoord van Apogee Corporation
Hi, Thanks for leaving us a 5* review and your feedback.
We look forward to our continued partnership.
Kind regards
Sarah Uddin
Director of Customer Success & Experience
efficiency is key
Matt Wadler always responds quickly and endeavors to resolve any issues immediately. always helpful, always friendly, always efficient. great service as always, well done Matt.
17 oktober 2024
Review zonder uitnodiging
Antwoord van Apogee Corporation
Hi, Thanks for leaving us a 5* review and your feedback. I'm so glad that Matt continues to deliver amazing customer experience!
We look forward to our continued partnership.
Kind regards
Sarah Uddin
Director of Customer Success & Experience
Matt Wadler
Matt Wadler fixed several IT printer issues quickly and efficiently. This really helped us run our clinics properly as the issues were dealt with straight away
17 oktober 2024
Review zonder uitnodiging
Antwoord van Apogee Corporation
Hi, Thanks for leaving us a 5* review and your feedback. I'm so glad that Matt continues to deliver amazing customer experience!
We look forward to our continued partnership.
Kind regards
Sarah Uddin
Director of Customer Success & Experience
Great service
Matt Wadler is always very quick to respond and always keeps us update and lets us know once any issues have been resolved. He is always helpful and friendly.
17 oktober 2024
Review zonder uitnodiging
Antwoord van Apogee Corporation
Hi, Thanks for leaving us a 5* review and your feedback. I'm so glad that Matt continues to deliver amazing customer experience!
We look forward to our continued partnership.
Kind regards
Sarah Uddin
Director of Customer Success & Experience
I have had the pleasure of dealing with Edel Collins.
I have had the pleasure of dealing with Edel Collins for several years, and I can genuinely say that her support has been invaluable to me. Edel demonstrates remarkable patience and never dismisses my inquiries when I reach out to her. She consistently maintains a polite demeanor and takes the time to guide me through any issues I encounter. If she does not have an immediate answer, she promptly follows up with me. It is incredibly reassuring to have someone reliable on the other end of the line.
23 augustus 2024
Review zonder uitnodiging
Antwoord van Apogee Corporation
Hi Edel, Thanks for your review and for leaving us 5* feedback. I'll be sure to pass your wonderful comments onto Edel. Thanks once again.
Kind regards
Sarah Uddin
Director of Customer Success & Experience
Support call with Printer
We had an issue with the printer that unfortunately wasn't resolved on the first call so we had to reach out a second time. These things happen but the service i received from Geneva Antonia on the second call was second to none. She saw the issues we were having and responded to me within 5 mins of my email and has kept me updated all day.
8 oktober 2024
Review zonder uitnodiging
Antwoord van Apogee Corporation
Hi, Thanks for your review and for leaving us 5* feedback. I'll be sure to pass your wonderful comments onto Geneva. Thanks once again.
Kind regards
Sarah Uddin
Director of Customer Success & Experience
Colin is the best engineer out there!
Our experience working with Apogee has been incredible! The customer support is top quality! We highly recommend Colin! He most definitely is the best engineer out there! Any issues and it's fixed no problem! Turns up with a big smile on his face, always happy, friendly and approachable and more important very professional. (Gareth is good aswell) But Colins lunch box is bigger! ;)
3 september 2024
Review zonder uitnodiging
Antwoord van Apogee Corporation
Hi Team Billbo, Thanks for your review and for leaving us 5* feedback. I'll be sure to pass your wonderful comments onto Colin. Thanks once again.
Kind regards
Sarah Uddin
Director of Customer Success & Experience
Colin
Colin always sorts out our issues. He is helpful, courteous, friendly, knowledgeable and certainly knows the machine inside and out. Thanks Colin
3 oktober 2024
Review zonder uitnodiging
Antwoord van Apogee Corporation
Hi Michelle, Thanks for your review and for leaving us 5* feedback. I'll be sure to pass your wonderful comments onto Colin. Thanks once again.
Kind regards
Sarah Uddin
Director of Customer Success & Experience
All problems resolved in a timely manner
24 september 2024
Review zonder uitnodiging
Antwoord van Apogee Corporation
Hi James,
Thank you for leaving us a 5* review. We look forward to continuing to support you in the future.
Kind regards
Sarah Uddin
Director of Customer Success & Experience
Good service
Really cheerful and helpful member of staff from Apogee Corp. called Opeyemi.
Quick to solve any technical issues and alway goes out of his way to help the customer.
24 september 2024
Review zonder uitnodiging
Antwoord van Apogee Corporation
Hi James, Thanks for your review and for leaving us 5* feedback. I'll be sure to pass your wonderful comments onto Yemi. Thanks once again.
Kind regards
Sarah Uddin
Director of Customer Success & Experience
Excellent service
Paul Nichols was very helpful and informative and sorted the paper jam and recommended better quality paper which appears to have worked
19 september 2024
Review zonder uitnodiging
Antwoord van Apogee Corporation
Hi Janet, Thanks for your review and for leaving us 5* feedback. I'll be sure to pass your wonderful comments onto Paul. Thanks once again.
Kind regards
Sarah Uddin
Director of Customer Success & Experience
Great experiemnce
Norman John visited our location and supported us with sorting out our printer and was very approachable and polite with his service.
29 januari 2024
Review zonder uitnodiging
Antwoord van Apogee Corporation
Hi Louis, Thanks for your review and for leaving us 5* feedback. I'll be sure to pass your wonderful comments onto Norman. Thanks once again.
Kind regards
Sarah Uddin
Director of Customer Success & Experience
If i could have given a 0 star review i…
If i could have given a 0 star review i would have, as soon as i had placed m order the poor service started, to say over promised and under delivered is being generous, sadly the people who looked after my complaint and issue backed their salesman even though i had texts and emails contradicting the order.
4 september 2024
Review zonder uitnodiging
Antwoord van Apogee Corporation
Hi Michael, Thank you for leaving a review and I apologise for the experience you have received. To allow me to investigate further, please can you email us via customerexperience@apogeecorp.com with your account number, company name and contact details and I will do my upmost to resolve this for you.
Kind regards
Sarah Uddin
Director of Customer Success & Experience
FANTASTIC
Andy is extremely personable, listens to customers needs and concerns and over all very knowledgeable.
21 augustus 2024
Review zonder uitnodiging
Antwoord van Apogee Corporation
Hi Laura, Thanks for your review and for leaving us 5* feedback. I'll be sure to pass your wonderful comments onto Andy. Thanks once again.
Kind regards
Sarah Uddin
Director of Customer Success & Experience
Very informative and helpful from Andy
Thanks to Andy Hinchliff for the visit today on behalf of Apogee. He was very informative and let me know about everything that Apogee has to offer.
He has also offered to help with a couple of questions I had regarding our new HP MFP
20 augustus 2024
Review zonder uitnodiging
Antwoord van Apogee Corporation
Hi Ben, Thank you for leaving us a review and for giving us 5* feedback. We will be sure to give Andy the great feedback.
Thanks again for taking the time to recommend us.
Sarah Uddin
Director of Customer Success & Experience
Matt Walder
Matt Walder, always helpful and happy to help.
Very quick with responses and completing the job involved in a good timely manner.
12 augustus 2024
Review zonder uitnodiging
Antwoord van Apogee Corporation
Hi AT, Thank you for leaving us a review and for giving us 5* feedback. We will be sure to give Matt the great feedback.
Thanks again for taking the time to recommend us.
Sarah Uddin
Director of Customer Success & Experience
Very poorly organised
Very poorly organised, used generic consumables in many machines at the dismay of many to save costs. Couldnt supply consumables on time on many occasions. Often treated with contempt by their technicians, one was very rude and misogynistic to female staff members After many years we had to leave the company.
27 juli 2024
Review zonder uitnodiging
Antwoord van Apogee Corporation
Hi Game-On,
Thank you for leaving your review. I'm sorry to hear about your experiences with Apogee. We pride ourselves on delivering excellent customer service and value for our customers.
I would like to take the opportunity to look into your concerns further. Please could you email us via customerexperience@apogeecorp.com and I will investigate and respond to the issues raised.
Kind regards
Sarah Uddin
Director of Customer Success & Experience
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