They have a very responsive customer service. I ordered a handwash that has at some point been updated, but kept the same model number. They had the old picture on their website. I emailed them as so... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Superb communication and care are the primary reasons for the 5 stars. This was after ordering a wrong part initially by mistake and then being helped to source the right one. Delivery fast and reliab... Toon meer
Bedrijf heeft geantwoord
Fast and efficient delivery of a suitable replacement part at a very reasonable price. What’s not to like. I will certainly look to Arcanu as my first port of call for my future plumbing needs.
Bedrijf heeft geantwoord
Arcanu supplied me with thermostat two years ago. Last week I sent an email informing them it had stopped working which prompted an extremely quick response and I received a new thermostat the next mo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Arcanu is the one-stop solution for all your plumbing, heating and home improvement needs! Whether you're facing chilly winter nights or dreaming of transforming your living space. We specialise in supplying heating & plumbing parts such as immersion heaters, expansion vessels, multiblocs, and thermostats. We also offer a range of electrical fittings, sockets & switches. Arcanu supply a series of fires and stoves as well as cylinders, showers and water heaters.
Contactgegevens
Athal Group - Unit A, 82 James Carter Road, IP28 7DE, Mildenhall, Verenigd Koninkrijk
- support@arcanu.com
- www.arcanu.com
4,8
Uitstekend
84 reviews
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Zo gebruikt dit bedrijf Trustpilot
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Antwoord van Arcanu
Thank you for the great review! We are pleased to hear that you had a good experience!
Antwoord van Arcanu
Thank you for your review & we're glad you are happy with the service received!
Fast delivery
22 april 2025
Antwoord van Arcanu
Thank you for your review & we're glad you are happy with the service received!
Great service
17 april 2025
Antwoord van Arcanu
Thank you for a positive review! We are glad to hear that you were happy with the service you received.
Really brilliant service
Really brilliant service. Posted on time and arrived very fast for a really competitive price too. I am really happy with the service and will definitely shop again.
Thank you
14 april 2025
Antwoord van Arcanu
Thank you for the great review! We are happy to hear that you had a great experience with us!
Goods arrived with out any delay and as…
Goods arrived with out any delay and as describded. I was kept informed all the way from ordering to receipt. The goods were well packed and delivered on time. Thank you very much, we will keep you on the suppliers list for future purchases.
11 april 2025
Antwoord van Arcanu
Thank you for your positive review! We are happy to hear that you were happy with the service you received. We look forward to seeing you in the future!
My well priced expansion tank.
My well priced expansion tank arrived well packaged and on time enabling me to get my replacement job done as scheduled - which was important for me because of the leak I had. Will definitely use Arcana again 👍👍
24 maart 2025
Antwoord van Arcanu
Thank you for the positive feedback! We're glad to hear that you're happy with the price & service! Great news that you were able to resolve the leak!
Fast delivery of product.
8 april 2025
Antwoord van Arcanu
Thank you for the positive feedback! We're glad to hear that delivery met expectations!
I ordered a part wrong so sent it back
I ordered a part wrong so sent it back. Ordered the right part as per list but got the same part sent back as was sent the first time. Now have to send that back. Hopefully third time lucky. Also you can not get to talk to anyone even though there in Britain
2 april 2025
Antwoord van Arcanu
We are sorry to hear about the issues with your order, although rare, mistakes happen when processing orders and we are always happy to rectify these as soon as we can. We hope you are satisfied that we have now resolved these issues.
We are only open from 09:00 to 17:00, Monday to Friday and unfortunately, your message was sent over the weekend so we were unable to respond in as timely a manner as you would have liked. We have added these opening hours to more areas of our website so this is more clear for future customers.
Thank you for your feedback. Hopefully, you will be willing to give us another chance in the future.
Monobloc inlet valve
Arrived on time excellent, multi block inlet valve resolve leak on hot water cylinder
28 maart 2025
Antwoord van Arcanu
Thank you for your positive review. We are happy to hear that your issues have been resolved!
No problems at all
Had never heard of Arcanu before, but they delivered the item I ordered very quickly and it was a good price.
18 februari 2025
Antwoord van Arcanu
Thank you for taking the time to leave a great review! We are glad to hear that you had a great experience!
Competitive pricing and speedy delivery
7 maart 2025
Antwoord van Arcanu
We appreciate your feedback and are delighted to hear that you’re happy with the service you received!
Fast delivery and a good price.
3 maart 2025
Antwoord van Arcanu
Thankyou for your review & we're glad you are happy with the service received!
Antwoord van Arcanu
Thankyou for your review & we're glad you are happy with the service received!
Ordered at 3.30 part received 11.30…
Ordered at 3.30 part received 11.30 next day, great value and service 👏
12 maart 2025
Antwoord van Arcanu
Thanks for the great feedback! We're glad you’re happy with our delivery and service!
The service provided was excellent
The service provided was excellent. When I advised that the part required was time sensitive they upgraded the shipping to next day delivery. Very much appreciated
11 maart 2025
Antwoord van Arcanu
We appreciate the review. We are happy to hear you had such a positive experience with our team!
In time and perfect.
8 maart 2025
Antwoord van Arcanu
Thank you for your feedback. We are pleased to hear you had a great experience!
Antwoord van Arcanu
Thank you for the positive feedback! We're glad to hear that delivery met expectations!
Antwoord van Arcanu
Thank you for your review! We are happy to hear that you had a great experience with us!
Customer Service satisfaction
Arcanu supplied me with thermostat two years ago. Last week I sent an email informing them it had stopped working which prompted an extremely quick response and I received a new thermostat the next morning. Most impressed and I have no hesitation in recommending this Company for their high level of customer service.
5 februari 2025
Review zonder uitnodiging
Antwoord van Arcanu
Thank you for taking the time to share your experience!
We're glad your new thermostat arrived quickly. Ensuring our customers are taken care of is always our top priority, and we truly appreciate your recommendation.
Best regards,
Arcanu Customer Support Team
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