They have a very responsive customer service. I ordered a handwash that has at some point been updated, but kept the same model number. They had the old picture on their website. I emailed them as so... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Superb communication and care are the primary reasons for the 5 stars. This was after ordering a wrong part initially by mistake and then being helped to source the right one. Delivery fast and reliab... Toon meer
Bedrijf heeft geantwoord
Fast and efficient delivery of a suitable replacement part at a very reasonable price. What’s not to like. I will certainly look to Arcanu as my first port of call for my future plumbing needs.
Bedrijf heeft geantwoord
Arcanu supplied me with thermostat two years ago. Last week I sent an email informing them it had stopped working which prompted an extremely quick response and I received a new thermostat the next mo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Arcanu is the one-stop solution for all your plumbing, heating and home improvement needs! Whether you're facing chilly winter nights or dreaming of transforming your living space. We specialise in supplying heating & plumbing parts such as immersion heaters, expansion vessels, multiblocs, and thermostats. We also offer a range of electrical fittings, sockets & switches. Arcanu supply a series of fires and stoves as well as cylinders, showers and water heaters.
Contactgegevens
Athal Group - Unit A, 82 James Carter Road, IP28 7DE, Mildenhall, Verenigd Koninkrijk
- support@arcanu.com
- www.arcanu.com
4,8
Uitstekend
84 reviews
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Zo gebruikt dit bedrijf Trustpilot
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Antwoord van Arcanu
Thank you for sharing such a positive review. We are delighted to hear that the product and delivery experience met your expectations. Ensuring our customers are fully satisfied is a top priority for us, and feedback like yours reaffirms that we are meeting that standard. We truly appreciate your support and are pleased to know you had a great experience.
Ordered an expansion tank Friday…
Ordered an expansion tank Friday morning and got it Saturday just after 12. Excellent service. In my recent experiences of delivery firms using DPD was a big plus
7 november 2025
Antwoord van Arcanu
Thank you for your wonderful review! We’re so pleased to hear that your order arrived promptly and that you were happy with the service you received. We always aim to provide a smooth and efficient delivery experience, and DPD are a valued partner in helping us achieve this!
Antwoord van Arcanu
Thanks for the great feedback! We are thrilled to hear your experience from placing your order to delivery was seamless. Providing excellent service is what we strive for every day, and we’re delighted to know we met your expectations.
Antwoord van Arcanu
Thank you for the great review! We're thrilled to know that our team were able to provide the support you needed. Providing excellent customer service is always our top priority, and we're pleased to know we met your expectations!
Good price and delivery
28 oktober 2025
Antwoord van Arcanu
Thanks for the great review! We are so glad to hear that you were happy with our competitive prices and quick delivery! We hope to welcome you back in the future for any plumbing and heating needs.
Antwoord van Arcanu
Thank you for the great review! We are glad your experience from ordering to delivery has met your expectations!
Antwoord van Arcanu
Thanks for the positive review! Our team is committed to delivering an exceptional customer experience. We are glad to hear that this is recognised and appreciated!
Great item at great price
Great item at great price. Very fast delivery by DPD meant that the new tank was delivered and installed within 3 working days of the old one failing.
22 oktober 2025
Antwoord van Arcanu
Thanks for the great review! We are committed to ensuring customer satisfaction, so we’re glad to hear that DPD delivered on time and that the product is working as expected!
11 inch immersion heater thermostst
Great 11 incher, insertion was smooth and easy, customer was well pleased
16 oktober 2025
Antwoord van Arcanu
Thanks for leaving great feedback! We're pleased to hear that the immersion heater you ordered has met all requirements. Providing reliable and high-quality products is what we strive for. If you ever need any further assistance, feel free to contact us
Antwoord van Arcanu
Thank you for your sincere review. We always try to be as transparent as possible with our customers, so it's great to hear that this is being recognised and appreciated. Please feel free to contact us for any future plumbing and heating needs!
Antwoord van Arcanu
Thank you for taking time to share feedback with us. We're glad to hear that the service received met your expectations as customer satisfaction is very important to us. We look forward to welcoming you back in the future for any plumbing and heating needs!
Superb communication and care are the…
Superb communication and care are the primary reasons for the 5 stars. This was after ordering a wrong part initially by mistake and then being helped to source the right one. Delivery fast and reliable. Would definitely use them again.
14 oktober 2025
Review zonder uitnodiging
Antwoord van Arcanu
Thank you for your kind words! Our customers are always our top priority, so it’s great to hear that our team was able to help you find exactly what you needed.
Fast and efficient service …
Fast and efficient delivery of a suitable replacement part at a very reasonable price. What’s not to like. I will certainly look to Arcanu as my first port of call for my future plumbing needs.
10 september 2025
Antwoord van Arcanu
Thanks for the great review! Ensuring customer satisfaction is our top priority, and we're glad to hear that our services met all your expectations In the future, if you're ever looking for specific products or bulk purchases, please reach out and we'd be more than happy to assist!
Reliable and efficient service and…
Reliable and efficient service and pleased with the product
12 september 2025
Antwoord van Arcanu
Thank you for your kind words! We’re pleased you’re happy with both our service and product.
Fantastic value and very prompt…
Fantastic value and very prompt delivery.
Also part was of high quality
8 september 2025
Antwoord van Arcanu
Thank you for your review. We're glad to hear you were happy with the quality of our service and the product!
Antwoord van Arcanu
Thanks for the great review! We're glad to hear the service received met expectations. We look forward to welcoming you again in the future!
Antwoord van Arcanu
Thank you for your feedback! We're pleased to hear you were happy with the price and speedy delivery. We hope to see you back again in the future!
Antwoord van Arcanu
Thank you for the great review! We're glad you're happy with our good prices & delivery!
Fantastic communication by email
Fantastic communication by email and prompt responses. I attached a photo of the part I required and they sorted a replacement quickly.
21 augustus 2025
Review zonder uitnodiging
Antwoord van Arcanu
Thank you for such a positive review, we're glad we could provide such a quick and helpful service!
Wow these guys are brilliant
Wow these guys are brilliant, not only competitive prices but first class service. Cannot fault them
18 augustus 2025
Antwoord van Arcanu
Thank you for the great review! We're glad you found our prices competitive and service top-notch. We'd be happy to help again!
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