Fast claim settlement of my Medical Evacuation Claim :) It was great experience with this company so far . I got full support from Team, Especially Mr. Gagan Deep Jain , who helped me lot during my... Toon meer
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Choosing ASC360 was one of the best decisions I made for the EBC hike. My spo2 dropped to 50 in Dingboche and after my guide coordinated with them around 630am, i was immediately asked to go to near... Toon meer
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I’m very satisfied with the service provided. No one ever wants to call upon their insurance provider because it means something has gone wrong but if they do, they want the service promised. I was... Toon meer
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I mailed them to know claim process for flight cancellations and trip delay which happened due to Nepal riots. Two days later they reply and DO NOT tell me the process or docs required , but ask that... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
ASC360 is India’s First and Biggest Adventure Safety Company which offers globally benchmarked safety and rescue solutions for high-level adventure sports and travel, led by a passionate team of professionals. Our promise is to do whatever it takes in every situation. As pioneers in the field, we also aim to build local safety infrastructure for the adventure community, providing trusted experiences and informed advice that inspires thrill-seekers across the globe.
Contactgegevens
A-87/5, Wazirpur Industrial Area Road, 110052, Delhi, India
- 8448765102
- info@asc360.com
- www.asc360.com
4,4
Uitstekend
89 reviews
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Complete help across all stages post accident till claim processed
Immediate response to the phone by Gagan post my daughter's accident during snowboarding cours. Once when another colleague answered, the message was conveyed to him and he called back as soon as he could. Thoroughly explained all that was included and the documents needed from the PHC visited immediately after the accident to ensure smooth processing of claims post operation once operated after reaching home
12 februari 2025
Review zonder uitnodiging
Antwoord van Adventure Sports Cover 360
Thank you for your feedback. We’re glad to hear that Gagan and our team could provide timely support and guidance during such a critical time. Ensuring a smooth claims process and assisting at every stage is our top priority.
We appreciate your trust in ASC360 and wish your daughter a speedy recovery. If you need any further assistance, feel free to reach out.
Best regards,
The ASC360 Team
The Claim Manager Mr. Gagan Deep
The Claim Manager Mr. Gagan Deep was so super coordinative, cleared all my queries, and made the entire process incredibly smooth and helpful. Highly appreciate the support.
10 februari 2025
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Gagandeep assisted in settling the…
Gagandeep assisted in settling the claim with ease. Good experience. Thank you
29 november 2024
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1000% Bad company - Don’t buy
I had a terrible experience with Adventure 360 insurance while on a trek in Annapurna. My friend fell seriously ill, and we relied on their emergency services, but they failed to respond when we needed help the most. We purchased helicopter rescue coverage, but when it was time to act, there was no support from the company.
In the end, our Nepal hiking company had to arrange a chartered flight to get us to the hospital. This was an incredibly stressful situation made worse by the lack of assistance from Adventure 360. I strongly advise against buying insurance from this company—it's not worth the risk. Be cautious and look for a more reliable provider.
3 september 2024
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Antwoord van Adventure Sports Cover 360
Dear Reviewer,
We are truly sorry to hear about your difficult experience during your trek in Annapurna and the challenges you faced. Your safety is of utmost importance to us, and we regret that you felt unsupported in such a critical situation.
Please note that helicopter evacuations are conducted in situations deemed critical and life-threatening by medical professionals. We rely on their advice to proceed with such actions to ensure the safety of all involved.
We would like to investigate this case further to understand what went wrong. Kindly share more details with us at info@asc360.com so we can recognize your case and look deeper into the situation.
We apologize for the distress caused and appreciate your feedback.
Sincerely,
The ASC360 Team
Trekking and Travel with ASC360
It was pleasure to have ASC360, a sincere, professional partner. The entire process of claims settlement was handled very efficiently by ever accessible and polite Mr. Gagan of ASC360.
Best wishes,,,
11 september 2024
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Antwoord van Adventure Sports Cover 360
Thank you for your kind words! We’re thrilled to hear that you had a positive experience with ASC360 and that Mr. Gagan was able to assist you efficiently and professionally. Providing seamless support is what we strive for, and it's great to know we met your expectations.
We appreciate your trust and look forward to being your reliable partner in future adventures!
The insurance claim was settled very…
The insurance claim was settled very promptly. Gagan helped a lot in the process.
6 september 2024
Review zonder uitnodiging
Antwoord van Adventure Sports Cover 360
Thank you for your feedback! We're glad to hear that your claim was settled promptly and that Gagan was able to assist you throughout the process. Your satisfaction is our priority.
We appreciate your trust in ASC360 and look forward to supporting you in the future!
Efficient and excellent dealing!
My claim was efficiently and professionally dealt with by Mr. Gagan Deep Jain - thank you for your excellent, civil and fair manner of working and settling claims. Very impressed by ICICI Lombard. Thank you very much!
5 september 2024
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Antwoord van Adventure Sports Cover 360
Thank you for your wonderful feedback! We're delighted to hear that Mr. Gagan Deep Jain provided professional and efficient support in settling your claim. Your recognition of his courteous approach means a lot to us. We are also glad that you were impressed with ICICI Lombard.
Thank you for choosing ASC360, and we look forward to assisting you in the future!
Mr. Gagan deep Jain
Mr. Gagan deep Jain was helpful throughout, he guided me at every step and made things easy for me.
29 augustus 2024
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Antwoord van Adventure Sports Cover 360
Thank you for sharing your experience! We're pleased to hear that Mr. Gagan Deep Jain was helpful and guided you through every step, making the process easier for you. We're always here to support you!
Claim
My claim was passed successfully. I am thankful to ASC360 and Gagan sir for providing support.
22 augustus 2024
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Antwoord van Adventure Sports Cover 360
Thank you for your kind words! We’re delighted your claim was successful and that Gagan and our team could support you. We’re here whenever you need us. Safe adventures ahead!
Very professional and seamless
It was a very professional and seamless experience in submitting and settling claims with Mr.Gagan and ASC360.
Thank you.
14 augustus 2024
Review zonder uitnodiging
Antwoord van Adventure Sports Cover 360
Thank you for your kind words! We're delighted to hear that you had a professional and seamless experience with Mr. Gagan and ASC360 in submitting and settling your claim. We appreciate your trust in us and are here to assist you whenever needed.
The claim process was smooth and…
The claim process was smooth and efficient. The ASC team was very supportive, and Mr. Gagan Deep Jain's assistance throughout the claim process was exceptional.
14 augustus 2024
Review zonder uitnodiging
Antwoord van Adventure Sports Cover 360
Thank you for sharing your experience! We're thrilled to hear that the claim process went smoothly and efficiently for you. It's great to know that our team, especially Mr. Gagan Deep Jain, provided exceptional support. We appreciate your trust in ASC360 and are here for you whenever you need us. Safe travels!
Mr Gagan was helpful and patient during…
Mr Gagan was helpful and patient during the process. I got my full claim.
8 augustus 2024
Review zonder uitnodiging
Antwoord van Adventure Sports Cover 360
Thank you for your feedback! We're glad to hear that Mr. Gagan was helpful and patient during the process, and that you received your full claim. We're always here to support you.
What I liked?
What I liked?? I liked their effort to make me comfortable and safe in my need, they fulfilled all their promises under the insurance contract, I was evacuated by heli from Gorakshep, I was treated in Gorakshep and Kathmandu, it was very nice experience with ASC360 , specifically the lady whom I called 1st for the help, and Prateek , and Anshul…all were very much helping …that’s what anyone would expect at this situation..so 6 stars out of 5 for them and their effort..
What I didn’t like?? There was a Doctor on ground whom I was asked to have some words after I checked with doctor at high altitude in gorakshep, now this Doctor on call , who had no any idea about my illness, was cross checking the other treating Doctor who was treating at high altitude…….the way this Doctor was arguing and questioning the judgment and treatment plan of the main treating doctor was totally unethical, I was feeling as if he was not even having the degree, because without properly asking history and without option of examination, he was forcing me to take some medicine which was totally opposite of what Doctor at Gorakshep advised me after proper history taking and examination…so I am deducting my one start from 6…..still giving 5 stars….
ASC360 should do something about their doctor at ground….otherwise it was very nice experience with ASC360…
1 mei 2024
Review zonder uitnodiging
Antwoord van Adventure Sports Cover 360
Thank you for your review and for giving us 5 stars. We're glad to hear that you had a positive experience with our team during your evacuation and treatment. Your kind words about our staff mean a lot to us.
We apologize for the distress caused by the interaction with the ground doctor. We will review our protocols to ensure better coordination and communication between our medical professionals.
Your feedback is invaluable in helping us improve. Should you have any further questions or need assistance, please don't hesitate to reach out.
Warm regards,
Great service and easy claim.
Great service and easy claim.
We had an incident on the EBC trek and needed heli rescue, the hotline operator was super prompt and offered great advice, we were also able to claim for horses down to the next village and all medical expenses. Heli services were direct billing which is very nice. Some other insurer requires you to pay first, we may not always carry so much cash with us. At the office, the lady Rubeena is also very helpful and efficient in processing the claims. Claims are made in cash. Will recommend to everyone
30 mei 2024
Review zonder uitnodiging
Antwoord van Adventure Sports Cover 360
Dear Wong,
Thank you for sharing your experience with us. We are glad to hear that our hotline operator was able to provide you with prompt and helpful assistance during your emergency on the EBC trek. It’s our top priority to ensure that our clients receive the support they need, when they need it.
We’re also pleased to know that our direct billing services for helicopter rescues and the efficiency of our staff, particularly Rubeena, made your claims process smooth and stress-free. We understand the importance of being prepared for any situation, which is why we strive to make our processes as client-friendly as possible.
Your recommendation is highly valued, and we’re honored to have been able to serve you. We look forward to being the insurer of choice for many more adventurers like yourself.
Warm regards, The ASC360 Team
Service Beyond Service
Ansh, Prateek and ASC360 Nepal team,
Ansh, I am writing to express my deepest appreciation to you that you have helped me come down to Lukla.
Please be proud of your decision, you have saved lives of people.
Though it was not from the AMS, I had a fever, headache, stiff over the body. I was not in a condition to stay up there in the unpredictable harsh weather and very limited facilities of the teahouse. I must have been in deep trouble if I had to ride a horse outdoors under the coldness, rain, snow, sun, etc., let alone walk down.
I was back to KTM yesterday and still suffer from the above symptoms and cannot go to work.
If I still had to be up there under this condition. Things must have been worse more than I can imagine.
You have a big heart and courage to make the right decision given that I was not considered emergency by AMS and evacuated by a helicopter. But if you had ignored me by just thinking that this was not AMS, and believed the doctor’s opinion from the standard format , I must have faced big torture and got worse.
Please be proud of your courage and decision to save people’s lives, and not misunderstand that you were fooled or taken advantage by customers.
I have made the right decision to buy the insurance from you.
You were calm, you were with me at all times and picked up all phone calls. The service you provided is beyond the service that I have never got before.
I will definitely recommend your company for trekkers and I will leave a feedback in trust pilot.
It is hard to find words to describe, I thank you very much indeed for your kindness and empathy.
13 mei 2024
Review zonder uitnodiging
Antwoord van Adventure Sports Cover 360
Dear Nareeta,
We are deeply touched by your heartfelt words and immensely grateful for your trust in us. It was our absolute priority to ensure your safety and well-being, and we are relieved to know you are now recovering.
Your health and safety are paramount, and we stand by our decision to assist you down to Lukla. We believe in going above and beyond the call of duty, not just because it’s our job, but because we care deeply about each of our clients.
Thank you for recognizing the efforts of Anshul, Prateek, and the entire ASC360 Nepal team. Your recommendation means the world to us, and we look forward to serving more trekkers with the same dedication and empathy.
We wish you a speedy recovery and hope to see you on another adventure when you’re ready.
Warm regards, The ASC360 Team
We had a safe flight did with…
We had a safe flight did with professionalism.
6 mei 2024
Review zonder uitnodiging
Antwoord van Adventure Sports Cover 360
Thank you for your kind words.
It was my first time at Everest Base…
It was my first time at Everest Base Camp. I would never have imagined how difficult it is to get there if it weren't for my own experience. Our group was 12 people and we all managed to get there. The following night my body was extremely exhausted, I couldn't breathe properly, my oxygen level dropped to 35 and I needed to be removed from the scene as quickly as possible. That's where the Ensurance work we contracted for tracking comes in.... ASC360 did an excellent job through Binaya Neupane. They brought me by helicopter from EBC to Kathmandu airport. At the airport there was an ambulance looking for us. They took us straight to the hospital, where we stayed for 2 days. We were very well taken care of by ASC360 and also by the entire crew... including pilots, doctors, nurses and drivers. I'm so glad I can write this review rigght now... If it wasn't for their ability to act quickly, I wouldn't have been able to do it. Huge thank you to the whole team. I hightly recommend this ASC360 Ensurance Company.
11 mei 2024
Review zonder uitnodiging
Antwoord van Adventure Sports Cover 360
Dear Tania,
Thank you for sharing your incredible experience with us! We're thrilled to hear that ASC360, provided you with the swift and professional assistance you needed during such a critical time.
We're glad that everything from the helicopter evacuation to the hospital care was handled smoothly and efficiently. Your kind words about our team, and the pilots, doctors, nurses, and drivers, mean a lot.
Thank you for your high recommendation. We're grateful to have been able to assist you and wish you continued health and many more safe adventures.
Warm regards,
They are not giving refund of your money
Mera insurance hona tha medical problems ki vajh se mai nahi jaa paaya, payment phele se hi paid tha hum2 logo ka lekin 30 din ke baad bhi refund nahi mila hame 19000 ka, worst service ever or maine mail kiya to koi reply nahi hai inka worst company
9 mei 2024
Review zonder uitnodiging
Antwoord van Adventure Sports Cover 360
Dear Sir,
We're truly sorry to hear about your experience and the inconvenience caused regarding the unavailability of your insurance and the delay in receiving your refund. This is not the level of service we aim to provide, and we understand your frustration.
Please accept our sincere apologies for the lack of response to your email. We're committed to resolving this issue promptly and ensuring that you receive the refund you're owed. Our team is looking into this matter urgently, and we'll reach out to you directly to provide a resolution as soon as possible.
Your feedback is invaluable to us, and we appreciate you bringing this to our attention. Rest assured, we're taking steps to address the issues you've encountered to improve our service moving forward.
If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to contact us directly. We're here to help and regain your trust.
+91 8448765102
Warm regards,
I suffered from AMS upon my decent from…
I suffered from AMS upon my decent from EBC and needed helicopter evacuation. ASC 360 was informed of the situation and prompt in its decision making, which resulted in I being air lifted to Lukla within the hour.
1 mei 2024
Review zonder uitnodiging
Antwoord van Adventure Sports Cover 360
Dear Sir,
Thank you for sharing your experience with us! We're relieved to hear that you received prompt assistance when you suffered from AMS during your descent from EBC and needed a helicopter evacuation.
Ensuring the safety and well-being of our customers is our top priority, and we're glad that ASC 360 was able to make a swift decision that resulted in your timely airlift to Lukla. Moments like these underscore the importance of having reliable support during challenging situations, and we're grateful for the opportunity to assist you when you needed it most.
If you have any further feedback or if there's anything else we can do for you, please don't hesitate to reach out. We wish you a smooth recovery and hope that your future adventures are filled with nothing but positive experiences.
Safe travels and warm regards,
Customer Support Team
We are very happy with the process and…
We are very happy with the process and service of claims team, especially gagan. He has helped with guiding the process, documents . The virtual confirmation of docs helped to eliminate to and fro process.In total,Thanks to the claims dept. Which was smooth and fast
17 april 2024
Review zonder uitnodiging
Antwoord van Adventure Sports Cover 360
Dear Ma'am,
Thank you for sharing your positive experience with our claims team on Trustpilot! We're thrilled to hear that Gagan provided excellent guidance and assistance throughout the process, making it smooth and fast for you.
We'll be sure to pass on your kind words to Gagan and the rest of our team. If you ever need assistance in the future or have any further feedback to share, please don't hesitate to reach out.
Warm regards,
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