Attwoolls Camping & Leisure Reviews 

98
•
TrustScore 4 uit 5

4,1

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Beoordeeld met 5 van de 5 sterren

Fantastic after sales service. We found a fault with a tent we had purchased, and Andrew went above and beyond to have our item replaced in a very speedy timescale. Thank you.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Attwoolls are always my first to visit when looking for camping accessories etc . They offer brilliant customer support and advice pre order and post sales . I recently placed an order for a couple of... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

Travelled to Attwoolls in hopes of buying a new small 4 person tent for me, my partner and our dog but was extremely disappointed with the range of tents on display. Hardly any for couples/small famil... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Purchased a Dometic Windbreak from Attwoolls as the price was unbeatable and included delivery, communication was great and was as described brand new in the box. The first time we used it a coupl... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

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Geschreven door het bedrijf

Specialists in the outdoors.


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4,1

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TrustScore 4 uit 5

98 reviews

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4,1

Alle reviews

(98)

14 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Impressive shop with huge range of…

Impressive shop with huge range of tents on display. Everything you need at really competitive prices.

9 augustus 2025
Review zonder uitnodiging
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Antwoord van Attwoolls Camping & Leisure

Hi Lucinda,

Thank you for taking the time to review our shop. So great to hear you liked our range and competitive prices! Hope to welcome you again soon.

Take care,
Emma

Beoordeeld met 5 van de 5 sterren

Best customer service experience ever

Absolutely superb range of products and after sales service/knowledge that are second to none. Bought an Outwell airbeam tent about 7 years ago, had several issues in the first two years but Attwools sorted them for us via the manufacturer. A few years ago the air release valves started leaking but rather than charge me for new ones, Chris talked me through ‘realigning’ them after Outwell had failed to respond to
my enquiries. This year the valves didn’t respond to realignment and I couldn’t source any new ones online. Phoned Attwools, Chris immediately suggested an alternative brand and even sent out some examples with no charge. These have been fitted and are better than original. I can once again sleep in my tent with both eyes closed 😊. A massive thanks to Chris and Attwools

8 juli 2025
Review zonder uitnodiging
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Antwoord van Attwoolls Camping & Leisure

Hi Nicholas,

Thank you so much for taking the time to share your experience with our camping superstore. We're thrilled to hear your Outwell tent is still going strong after all these years and we've been able to support you along the way.

We pride ourselves on offering top aftersales service, which other mainstream brands cannot offer. It's not just about the purchase, but the care that comes after when problems arise, and I am so glad you agree!

We'll be sure to pass on your kind words on to Chris and hope to welcome you again soon.

All the best,
Emma

Beoordeeld met 5 van de 5 sterren

Really impressed

Easy to use website. Great prices. Helpful youtube channel. After sales care is fantastic. Highly recommended

21 juli 2025
Review zonder uitnodiging
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Antwoord van Attwoolls Camping & Leisure

Hi Gemma,

Thank you for taking the time to share your experience. Always a pleasure to receive a 5* review and to hear you would recommend us!

All the best,
Emma

Beoordeeld met 5 van de 5 sterren

Excellent customer service 5*****

Excellent customer service from the point of ordering, to after sales when resolving an issue for me. Andrew was exceptionally helpful, going above and beyond.

Products purchased were perfectly described on the store website, were delivered in good time, and were a joy to use.

Without any doubt, I would recommend Attwoolls Camping for all your camping needs.

A breath of fresh air in the retail sector!

3 juli 2025
Review zonder uitnodiging
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Antwoord van Attwoolls Camping & Leisure

Hello,

Thank you for taking the time to review the service provided and our website. We're thrilled to hear that Andrew in the aftersales team was helpful and your issue was resolved quickly. Always a pleasure to hear when the team has gone the extra mile for our customers!

Thank you for choosing to shop with Attwoolls and your recommendation means a lot to us. Happy camping!

All the best,
Emma

Beoordeeld met 5 van de 5 sterren

Very impressed

Very impressed with sales advice, speed of delivery and absolutely excellent aftersales support - easily contactable, very helpful and responsive. Would highly recommend.

7 juli 2025
Review zonder uitnodiging
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Antwoord van Attwoolls Camping & Leisure

Hi Anon,

Thank you for taking the time to review our Attwoolls.co.uk. Always a pleasure to receive positive feedback from new customers.

As an independent business we really value our team and glad to hear they have triumphed in providing great sales advice, speedy delivery and most importantly reliable aftercare.

We look forward to helping you online again whenever you're planning your next adventure!
Take care,
Emma

Beoordeeld met 5 van de 5 sterren

Brilliant customer service from Mike at…

Brilliant customer service from Mike at Attwoolls Outdoors.
Mike took a great deal of time to talk through the various awning options suitable for my Westfalia Columbus Campervan — not an easy task given the length of the wind-out canopy rail and the positioning of the sliding doors. His knowledge in this area is second to none. The YouTube videos produced by Mike at Attwoolls, both product reviews and setup guides, are also incredibly helpful. Combined with their very competitive pricing, I wouldn’t hesitate to recommend Attwoolls Outdoors. 😊👍

1 juli 2025
Review zonder uitnodiging
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Antwoord van Attwoolls Camping & Leisure

Hi John,

Thank you so much for the lovely review! We're really pleased to hear the Mike was able to help you navigate the tricky set-up on your Westfalia Columbus Campervan. It's great to know the YouTube videos have been useful too; Mike puts a lot of effort into making sure they're informative and easy to follow, so we'll make sure he sees your kind words.

We’d love to welcome you back in-store whenever you need more gear or advice for your next adventure!

Happy camping!
Emma

Beoordeeld met 5 van de 5 sterren

Excellent Customer service ⭐⭐⭐⭐⭐

I would like to thank Emma in customer aftersales for the quick response in resolving a packaging issue, and by no means any fault of Attwoolls. The replacement part was dispatched promptly and I can't thank you enough 👍.

I came across Attwoolls through watching A Vlog via YouTube, I spent some time watching various ranges of air awnings and options available. It didn't take long to find the awning that suited us, Mikes Vlogs are very informative and all options are explained that can be available for each product. We thought the dog was a great addition 😊 he loves a frisbee/ball.

I followed the link to the website and to our surprise we found ourselves a deal, a steal, a sale of the century 😎 the bundle offer was an absolute no brainer, we have everything we need and more for our new Dometic Air Ace 400 s.

Thank you to all at Attwoolls Camping & Leisure 👍 we will be a returning customer.

27 juni 2025
Review zonder uitnodiging
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Antwoord van Attwoolls Camping & Leisure

Hi Lee,

Thank you for taking the time to leave our business feedback. So great to hear Emma acted promptly and sorted you out with a replacement pump.

It is also fab to hear Mike's YouTube account is helping customers like you find the perfect product. We have been posting videos for years to help customers find exactly what they need and even after purchase, offering advice and help.

We hope you will now enjoy your awning for many years to come and if you're ever in area, do stop by our camping superstore, we have 1000s of more products to make your holiday extra special.

All the best,
Heather

Beoordeeld met 5 van de 5 sterren

Superb aftersales

We bought an Isabella awning last autumn from Attwoolls, which we were delighted with. However, we had a problem with the awning whilst on a three month tour of Spain. Andrew in Aftersales was brilliant, contacting Isabella, who offered to ship a replacement part to us in Spain. Outstanding aftersales service from Andrew in the first instance, as well as Isabella.

We don't live locally to the Attwoolls store, but if you're looking for a great selection of awnings and accessories, it's well worth a visit, and you really can't go wrong. Staff are helpful and knowledgeable.

But as I said earlier, the aftersales' service is second to none, which these days, is rare. Five stars.

9 mei 2025
Review zonder uitnodiging
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Antwoord van Attwoolls Camping & Leisure

Hi Peej,

Thank you for taking the time to review our aftersales service, it's always a pleasure to hear a team member has gone above and beyond to help with an issue and resolved it in a timely manner.

Our camping superstore offers 1000s of camping and caravanning products and definitely worth a trip if you're ever in the area. We are constantly updating the range and competitively priced.

Thank you once again for the 5* review!

Kind Regards,
Emma

Beoordeeld met 5 van de 5 sterren

Great value and service.

Visited store last year and liked the Telta range of awnings. Changed our caravan this year and decided to invest in a new air awning. Although we had set our minds on a Telta porch the advice and guidance given by very knowledgeable staff convinced us. The awning and other accessories were prepared ready for collection on the following day and we were offered and accepted 9 month interest free credit. Very simple process and all staff were very helpful. Will definitely visit the store again as their stock and range is second to none.
Now three months after purchase we have used the awning on several occasions and we are sure we made the right decision.

16 maart 2025
Review zonder uitnodiging
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Antwoord van Attwoolls Camping & Leisure

Hi Ian and Pat,

Thank you for taking the time to review the superstore and customer service experienced. We're really pleased to hear the staff were knowledgeable and helpful when making your purchase of a new awning.

We really pride ourselves on offering authentic, great customer service so I am glad your agree. We stock 1000s of products for a range of campers, caravanners and outdoor lovers so do pop back and see the ever-changing range.

We look forward to welcoming you again soon,
Kind Regards,
Emma

Beoordeeld met 5 van de 5 sterren

Big thanks to Andrew at Aftersales…


Big thanks to Andrew at Aftersales contacted him regarding issue with failure to air beam on Isabella Air Cirrus awning, prompt action and good communication from Andrew as he arranged with Isabella to post replacement item to a Post Office local to where we were camping.

12 juni 2025
Review zonder uitnodiging
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Antwoord van Attwoolls Camping & Leisure

Hi Patrick,

Thank you for reviewing our aftersales team. Always a pleasure to hear positive feedback about our team! Andrew is new to the business and certainly making a great impression. Glad to hear it was sorted in a timely manner, hope you're enjoying your trip!

Take care,
Emma

Beoordeeld met 5 van de 5 sterren

5 star service

5 star service. After finding item I wanted on their website could not get postage to free although over £100 order (due to Scottish highlands), a call to their landline and answered by Dawn, super helpful, attentive, understanding and very supportive. After checking with management advised order online for click and collect, provide order number and all sorted! Excellent customer service and highly recommended! Well impressed, they even called me back to check I had the additional equipment required as not ordered. Wow. Above and beyond!!!

14 juni 2025
Review zonder uitnodiging
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Antwoord van Attwoolls Camping & Leisure

Hi Ritchie,

Thank you for taking the time to review our service and website. We pride ourselves on offering excellent customer service, so it's great to hear Dawn was helpful and got you all sorted! Hope you enjoy your camping trip!

All the best,
Emma

Beoordeeld met 5 van de 5 sterren

Isabella repair

I got in touch with Andrew at Aftersales regarding an issue we had with our Isabella canopy. He helped us out by getting in touch with Isabella and arranged collection, repair and return. This was all done within a week which was a fantastic turn around. We are so pleased with the service from Andrew. Would recommended 100%. Thank you again for your help.

12 juni 2025
Review zonder uitnodiging
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Antwoord van Attwoolls Camping & Leisure

Hi Sam,

Thank you for taking the time to review our service. We're so pleased to hear Andrew offered excellent customer service and dealt with the issue in a timely manner. We will make sure he gets the recognition he deserves.

All the best,
Emma

Beoordeeld met 1 van de 5 sterren

Very dissapointed with Attwoolls…

Very dissapointed with Attwoolls communications. Phoned the shop to inquire about buying tents for Scouts, told to email and then no response.
Obviously went elsewhere!

29 mei 2025
Review zonder uitnodiging
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Antwoord van Attwoolls Camping & Leisure

Hi John,

Thank you for taking the time to leave us a review. We are disappointed to see its a negative one on this occasion.

I have had a look at the inbox and I think it would help if you could provide some more information on the email address and time it was sent. We regularly receive emails about scout and brownie groups requiring tents and from what I can see all emails have been replied too.

I hope if you do wish to shop with us again, it will be a more positive one.

Take care,
Emma

Beoordeeld met 5 van de 5 sterren

Great place

Found the store whilst searching for a new camping cupboard, but am an hour and a half away, so emailed to check the one they had in stock had the features I wanted (the online details didn't quite say) Reply was quick and helpful. So we planned a day to visit the store. We found so much there, staff were all very helpful and we had a great lunch too. Plenty of space to try out the equipment and check everything over before we bought it. Great experience and a great place with everything we needed. Huge

24 mei 2025
Review zonder uitnodiging
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Antwoord van Attwoolls Camping & Leisure

Hi Aly,

Thank you for reviewing our superstore! So great to hear you found everything you were looking for and more! We pride ourselves on offering excellent service with a huge variety of products - so glad you agree!

Take care,
Emma

Beoordeeld met 5 van de 5 sterren

Forget GoOutdoors!! This is a real camping shop.

You cant fault them. Bought my new air tent today, clear advice and guidance at the customer service desk. Very well spoken and friendly young lad on full of knowledge and nothing too much hassle. Will be back shortly for the extra parts to go along with the new purchase.

15 april 2025
Review zonder uitnodiging
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Antwoord van Attwoolls Camping & Leisure

Hi Mr Bishop,

Thank you for taking the time to leave us a review. It's always a pleasure to hear our staff were friendly and offered guidance when purchasing something in the store. Hope to welcome you again soon.

Kind Regards
Emma

Beoordeeld met 5 van de 5 sterren

New tent

Went to look at a tent we’d been after for a while but I wanted to see it up. They had one in stock and put this tent up for us, when we arrived. Unfortunately it wasn’t the tent for us, but they then spent time with us while we looked at other tents. Saw a perfect tent for our family, brilliant deal with it, couldn’t be happier. Lovely staff friendly and chatty. Great range of stock will definitely be going back.

11 januari 2025
Review zonder uitnodiging
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Antwoord van Attwoolls Camping & Leisure

Hi Ruth,

Thank you for taking the time to share your experience with others. We are pleased to hear you are happy with the service provided, we stock 100s of tents and something for every family and adventure. So great to hear we had a great range and you found the perfect tent for you!

Hope to welcome you again soon,
Kind Regards
Emma

Beoordeeld met 5 van de 5 sterren

What great service

What great service. Well informed staff who are happy to help you. Our trip to Attwoolls today stopped us buying the wrong lights for our tent. We try to call in whenever we are on a trip to the south west.

3 november 2024
Review zonder uitnodiging
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Antwoord van Attwoolls Camping & Leisure

Hi Kay,

Thank you for leaving us a wonderful 5* review. So glad to hear you found what you were looking for and frequently visit.

Take care,
Emma

Beoordeeld met 5 van de 5 sterren

5 star customer service

What a remarkable company that deserve credit. I ordered the wrong awning like a wally. I called the following morning and they sorted it all out. I was able to swap my order to the correct item and pay the difference. I would definitely recommend Attwoolls to anyone.

8 augustus 2024
Review zonder uitnodiging
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Antwoord van Attwoolls Camping & Leisure

Hi Clare,

Thank you for taking the time to leave our business a review. It is wonderful to hear we are a remarkable company and you would recommend us to anyone!

Enjoy your awning and holidays to come!
Take care,
Emma

Beoordeeld met 5 van de 5 sterren

Honest opinion.

Spent sometime at Attwoolls today after having concerns about a product we brought there in the past ( a vango awning ).Chris was able to allay our concerns on a new purchase we were considering (not a vango) and was able to give frank and honest advice on purchase.
He was able to give us a very good deal on several products that we purchased.
It was a pleasure to deal with someone who understood our concerns and bring about a satisfactory conclusion.
Thank you again Chris.

24 juli 2024
Review zonder uitnodiging
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Antwoord van Attwoolls Camping & Leisure

Hi Woody,

Thank you for updating your recent review. As discussed in store with Chris, the complaint was with Vango and not the Attwoolls shop itself.

We are so pleased to hear Chris was helpful and could advise you on a better product to suit your needs. We have over 50 years of experience between us in the world of camping and rely on great views like this to stay successful.

Hope you will shop with Attwoolls Outdoors again.
Kind Regards,
Emma

Beoordeeld met 5 van de 5 sterren

I had a small problem with my awning

I had a small problem with my awning, these guys had it sorted in no time at all, they were extremely helpful and prompt.

3 juli 2024
Review zonder uitnodiging
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Antwoord van Attwoolls Camping & Leisure

Thank you for the 5* review Paul! We pride ourselves on excellent knowledge and service so glad you agree.

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