Sadly the system is really unfriendly to use. Credits will be taken for documents that other users have uploaded and there is no way to cancel documents that are uploaded accidently. Therefore, ther... Toon meer
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Auto Entry has great potential but the sync app / data service issues are getting more and more frequent. We have been trialling Auto-Entry for 12 months now. It's now rare that we are put straight... Toon meer
Things go awol from time to time. No particular reason other than the complexity of modern integrated systems. In such circumstances, a good support team who assists and gets things sorted is needed... Toon meer
Bedrijf heeft geantwoord
Although my issue couldn't be resolved the response was quick and they credited back the credits I had used. Hopefully the transaction I wanted to do will be incorporated into the software at some po... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Automated data entry software. AutoEntry captures, analyses and posts invoices, receipts and statements into your accounting software.
Contactgegevens
1 Central Park, Leopardstown, D18 NH10, Dublin, Ierland
- +35319022618
- info@autoentry.com
- www.autoentry.com
3,3
Gemiddeld
764 reviews
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Money Saver! And great customer service.
Auto Entry has saved time and money. It is completely easy to use. And I love the fact there is always help at the tip of your finger tips whenever you need. There has never been a time that they haven't been able to help me. Auto Entry has been a game changer for our business!
3 augustus 2023
Review zonder uitnodiging
Antwoord van AutoEntry
Hi Joshua,
We love to see reviews like this. It really makes our day so thank you for taking the time! Our support is available 24 hours 5 days a week and we are more than happy to help. Thank you again for your kind words.
Hannah Rocks!
Hannah was very helpful with my issue with Vendors not showing up in Auto Entry. She was able to reset it very quickly and was super friendly. A+
2 augustus 2023
Review zonder uitnodiging
Antwoord van AutoEntry
Hi Kim,
Thank you for taking the time to leave a review with us! Happy to hear you had a great experience and that Hannah was helpful with resolving your query! I will be sure to pass this on to Hannah and her management team! :-)
Speedy and excellent service.
2 augustus 2023
Review zonder uitnodiging
Antwoord van AutoEntry
Hi Craig,
We are delighted to hear your support was so prompt. Thank you for taking the time.
great quick service
2 augustus 2023
Review zonder uitnodiging
Antwoord van AutoEntry
Hi there,
Thank you for taking the time to leave a review with us. We are happy to hear you received quick service!
Brandon helped me resolve all issues…
Brandon helped me resolve all issues today
2 augustus 2023
Review zonder uitnodiging
Antwoord van AutoEntry
Hi Emma,
Thank you for taking the time to leave a review. We are delighted to hear you had a great experience. I will make sure to pass this on to Brandon and his management team. :-)
Quick response
2 augustus 2023
Review zonder uitnodiging
Antwoord van AutoEntry
Hi there,
Thanks for taking the time to leave a review with us. Happy to hear our response times were quick and your query was resolved!
Great Support, Decent Product
Autoentry does what it needs to do, and integrates pretty seamlessly with the accounting software we use.
They have excellent responsive support who are often able to either manually fix an issue, tell me what I'm doing wrong, or advise of the product limitations.
However there are many glitches and areas for improvement which I will list here:
- When reviewing expenses in an expense report you can't just click onto the next one in the report, you have to back out and find the next one in the list. What makes this worse is that Autoentry doesn't remember the page you are on. So if you are on the second page it will kick you back to page 1 so you have to go back to the second page and then find what expense you were on.
- it can take a significant amount of time - sometimes hours - to process receipts
- You are unable to edit an approved expense report
- You are unable to post credits, or negative amounts which obviously occurs on credit card expense reports
- Unable to load credit card statements and assign them to users to load receipts against/reconcile to
- Filters on lists of any kind reset after backing out of an item
- unable to upload PNG files
31 juli 2023
Review zonder uitnodiging
Antwoord van AutoEntry
Hi Ted,
Thank you for taking the time to leave a review with us. We love seeing such deltail to help us improve as much as possible. I will be delighted to pass this on. Thanks again for your time.
Very Helpful advisor
The advisor came online and solved the problem in a couple of minutes, which meant it didn't stop me from doing my work for too long
31 juli 2023
Review zonder uitnodiging
Antwoord van AutoEntry
Hi Barry,
Thank you for taking the time to leave a review with us. We are delighted to hear your query was dealt with quickly and efficiently!
Brandon did an excellent and fast job…
Brandon did an excellent and fast job sorting my issues. Thank you so much.
28 juli 2023
Review zonder uitnodiging
Antwoord van AutoEntry
Hi Daphne,
Thank you for taking the time to leave a review. We are delighted to hear your query was dealt with fast and efficiently. I will make sure to pass this on to Brandon and his management team. :-)
Happy with the service
Brandon was polite, and dealt with my issue efficiently
27 juli 2023
Review zonder uitnodiging
Antwoord van AutoEntry
Hi Joanna,
Thank you for taking the time to leave a review. We are delighted to hear you had a great experience. I will make sure to pass this on to Brandon and his management team. :-)
Always help there when you need it.
26 juli 2023
Review zonder uitnodiging
Antwoord van AutoEntry
Hi,
Thank you for taking the time to leave a review with us. This feedback is essential for us to make AutoEntry be the best it can be. I will be delighted to forward this feedback to our agents and management team.
Invoice Numbers not being shown
My Issue was resolved very quickly by Brandon in Customer Service
24 juli 2023
Review zonder uitnodiging
Antwoord van AutoEntry
Hi,
Thank you for taking the time to leave a review with us. This feedback is essential for us to make AutoEntry be the best it can be. I will be delighted to forward this feedback to our agents and management team.
Prompt
Prompt, friendly responses. Brandon knew exactly what to advise, and I have learned something new about autoentry
20 juli 2023
Review zonder uitnodiging
Antwoord van AutoEntry
Hi CB,
We are delighted to hear your support was so prompt. Thank you for taking the time. I will be more than happy to forward this feedback to Brandon and his management team.
Great Help and service
Great Help and service, Got me back to work very quickly and efficiently.
Thanks
20 juli 2023
Review zonder uitnodiging
Antwoord van AutoEntry
Hi,
Thank you for taking the time to leave a review with us. This feedback is essential for us to make AutoEntry be the best it can be. I will be delighted to forward this feedback to our agents and management team.
Not happy that autoentry wasn't working…
Not happy that autoentry wasn't working properly in the first place. I have had to waste time trying to fix it.
Online help from Brandon was great.
20 juli 2023
Review zonder uitnodiging
Antwoord van AutoEntry
Hi Jon,
I am sorry to see you have had this experience. We would love to chat further about this to see if there is perhaps a deeper reason for this.
I have requested further information and hope to hear from you soon.
auto entry
my online chat resolved every issue I have been having within 10 minutes
amazing service
19 juli 2023
Review zonder uitnodiging
Antwoord van AutoEntry
Hi,
Thank you for taking the time to leave a review with us. This feedback is essential for us to make AutoEntry be the best it can be. I will be delighted to forward this feedback to our agents and management team.
Brandon was very helpfull
Brandon was very helpfull, sorted the issue very quickley and kept me updated.
18 juli 2023
Review zonder uitnodiging
Antwoord van AutoEntry
Hi,
Thank you for taking the time to leave a review with us. This feedback is essential for us to make AutoEntry be the best it can be. I will be delighted to forward this feedback to our agents and management team.
Customer Service
Excellent customer service Brandon solved the issue straight away for me very helpful and understood the issue as a business this is critical for our customers too
18 juli 2023
Review zonder uitnodiging
Antwoord van AutoEntry
Hi,
Thank you for taking the time to leave a review with us. This feedback is essential for us to make AutoEntry be the best it can be. I will be delighted to forward this feedback to our agents and management team.
Excellent assistance
Technology is sometimes beyond me. Remote support was brilliant.
18 juli 2023
Review zonder uitnodiging
Antwoord van AutoEntry
Hi,
Thank you for taking the time to leave a review with us. This feedback is essential for us to make AutoEntry be the best it can be. I will be delighted to forward this feedback to our agents and management team.
Problem sorted quickly.
I had a problem with an Invoice upload where a supplier name had been displayed wrong.
This was corrected very quickly via the help chat. Very helpful and speedy service.
17 juli 2023
Review zonder uitnodiging
Antwoord van AutoEntry
Hi,
Thank you for taking the time to leave a review with us. This feedback is essential for us to make AutoEntry be the best it can be. I will be delighted to forward this feedback to our agents and management team.
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