Can’t recommend A U warranties highly enough if you want total piece of mind when you buy your new car. I purchased my new car from my local dealer, and got the A U warranty FREE of charge, so I w... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Bought this policy from the garage I bought the car from, was sold an ultimate policy for £599 which I was told covered everything. Made a claim on my policy after massive difficulty finding a g... Toon meer
Bedrijf heeft geantwoord
We are used car dealers in Cheshire and have been working closely with AU Warranties Ltd for many years. We always provide the warranty by AU to our customers to ensure in any issues they have re... Toon meer
Bedrijf heeft geantwoord
We have dealt with many warranty companies in the past and we can now say that we have finally come across one worth having! Our AD blue pump and ecu failed. We took our car to our local garage wh... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Auto Union Warranties Ltd is a reputable used car warranty provider located in Chester, offering affordable and award-winning services. Interested parties are encouraged to contact AU Warranties directly at 01244207498 to learn more about our products and services. Our team of experts is available to answer any queries you may have and provide guidance on the most suitable warranty options available for your needs.
Contactgegevens
Unit 28 Bumpers Lane, Sealand Industrial Estate, CH1 4LT, Chester, Verenigd Koninkrijk
- 01244207498
- claims@auwarranties.co.uk
- www.auwarranties.co.uk
3,7
Gemiddeld
86 reviews
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Brilliant service from all the staff at…
Brilliant service from all the staff at AU warranties especially mark always gets the job done and very caring for his customers thank you again to you all
27 januari 2022
Review zonder uitnodiging
Antwoord van AU Warranties Ltd
Thank you for your 5* review and positive feedback. We are very pleased to hear that you had excellent service when needing support with your car. All the best from everyone at AU :)
highly recommend
28 december 2021
Review zonder uitnodiging
Antwoord van AU Warranties Ltd
Thank you for your 5* review and positive feedback. We hope that you are enjoying your car again and we are always here if you need us. Thank you
Antwoord van AU Warranties Ltd
We really appreciate you taking the time out to share your experience with us. Customers can be quick to complain when they are not able to claim for uncovered parts or self authorising their own claims. Unfortunately on this occasion your claim for a snapped belt was not valid. All terms and conditions can be found on our website www.auwarranties.co.uk
Excellent
Excellent, quick service from Mark. Went that extra mile for the customer. Appreciated. Happy Christmas!
24 december 2021
Review zonder uitnodiging
Antwoord van AU Warranties Ltd
We appreciate this positive feedback as we set ourselves a high level of customer service so we are pleased to hear that we met this level. All the best from everyone at AU :)
Mark was very helpful
Mark was very helpful. Regular updates & made sure our needs were met
24 december 2021
Review zonder uitnodiging
Antwoord van AU Warranties Ltd
Thank you for your 5* review and positive feedback. We are very pleased to hear that you had excellent service when needing support with your car. We are pleased your car is back on the road where is belongs. :)
Very quick reply and they covered the…
Very quick reply and they covered the cost of the repair just in time for Christmas, very reliable and great service
22 december 2021
Review zonder uitnodiging
Antwoord van AU Warranties Ltd
Thank you for your 5* review and positive feedback. We are very happy to hear that you found the process of getting your car repaired quick and easy. Customers can be quick to complain when they are not able to claim for uncovered parts or self authorising their own claims so we really appreciate the feedback when things go well. :) All terms and conditions can be found on our website www.auwarranties.co.uk
Excellent service
Excellent service, my point of contact Mark, called me several times to update me with claim progress. AU paid in advance of the repair being carried out directly to the garage. Done and dusted within 48 hours. Highly recommended.
20 december 2021
Review zonder uitnodiging
Antwoord van AU Warranties Ltd
Thank you for choosing AU and for leaving us this 5* review. We are very pleased to hear that you had excellent service when needing support with your car. Thank you for mentioning Mark. We will make sure that they are shared this feedback. We hope that you are enjoying your car again and we look forward to helping you if required in the future. Enjoy your Xmas
100% would recommend.
I contacted AU Warranties 1st thing in the morning as my battery was flat. They very quickly sorted me out enabling me to get back on the road. 100% would recommend.
14 december 2021
Review zonder uitnodiging
Antwoord van AU Warranties Ltd
Thank you for your recommendation. We will make sure that they are shared this feedback. We hope that you are enjoying your van again and working hard again. Thank you
After so much contact and emails
After so much contact and emails, I finally got a call back today from Mark. He was happy to help, felt from conversation he went above and beyond. He called me back this afternoon to say he had completed the refund. Very helpful
14 december 2021
Review zonder uitnodiging
Antwoord van AU Warranties Ltd
We really appreciate you taking the time out to share your experience with us. We are very pleased to hear that the team provided excellent service and were able to help get your car back on the road. We want to make sure that we provide cover for every genuine claim as you would expect so you can drive away with confidence. We are pleased your car is back on the road where is belongs.
Antwoord van AU Warranties Ltd
Thank you for your 5* review for the recommendation this means a lot to everyone. All the best from everyone at AU :)
I had never used a warranty before
I had never used a warranty before. Mark at AU was fantastic and advised me what I needed to do to make a claim. I had recently bought a used car and didn’t expect my fault to be covered, but after speaking to Mark, he said they would cover the full cost to repair. I simply cannot stress how simple it was to deal with AU and even got follow up texts to confirm monies had been paid direct to my garage within an hour or so after sending the invoice. Hope this review reassures anyone thinking of going with AU and hope your experience is as good as mine was. Thanks again Mark, a credit to this company !!
10 december 2021
Review zonder uitnodiging
Antwoord van AU Warranties Ltd
Thank you for choosing AU and for leaving us this 5* review. We are very pleased to hear that you had excellent service when needing support with your car. Thank you for the recommendation this means a lot to everyone. We will make sure that Mark is shared this feedback. We hope that you are enjoying your car again and we are always here if you need us. Thank you
Great Deal
Just purchased an AU Warranty for my company van. Highly recommended by my brother who has his car covered. Great deal for a good price. Excellent customer service.
8 december 2021
Review zonder uitnodiging
Antwoord van AU Warranties Ltd
Thank you for your 5* review and feedback on your purchase with us.
The staff were very helpful efficient…
The staff were very helpful efficient and competent. However AU Warranties does not offer value for money. I was very disappointed with the payout for the repairs which was not realistic.
7 december 2021
Antwoord van AU Warranties Ltd
We really appreciate you taking the time out to share your experience with us. We are sorry to learn of your disappointment though we did honour and paid 100% of your permitted claims specific to your policy cover arranged by your car provider. We are very pleased to hear that the team provided excellent service and were able to help get your car back on the road. We want to make sure that we provide cover for every genuine claim as you would expect so you can drive away with confidence. We hope that you are enjoying your car again and we are always here if you need us. Thank you
This is a incredible company I can 100%…
This is a incredible company I can 100% recommend that you use AU Warranties!!
30 november 2021
Review zonder uitnodiging
Antwoord van AU Warranties Ltd
Thank you for your 5* review and feedback on your purchase with us. We hope that you are enjoying your car again and we are always here if you need us. Thank you
professional
Had abit of an issue initially but the representative - mark went the extra mile and sorted my issue. Will recommend highly
30 november 2021
Review zonder uitnodiging
Antwoord van AU Warranties Ltd
We really appreciate you taking the time out to share your experience with us. We are very pleased to hear that you had excellent service when needing support with your car. Thank you for the recommendation this means a lot to everyone. We will make sure that Mark is shared this feedback. We hope that you are enjoying your car again and we are always here if you need us. Thank you
Amazing swift response
Amazing swift response, great customer service and communication throughout especially from Mark
25 november 2021
Review zonder uitnodiging
Antwoord van AU Warranties Ltd
Thank you for choosing AU and for leaving us this 5* review. We are really pleased to hear that you were happy with the service that you received. All of our cover levels can be found on our website www.auwarranties.co.uk and our dedicated claims team are here to ensure all of our policy procedures are monitored to a a high standard. Thank you for the recommendation this means a lot to everyone. We will make sure that Mark is shared this feedback. All the best from everyone at AU :)
MUST READ
I purchased a BMW 3 series sport from lakefield car showroom and was provided the AU warranty 12 months, the car had some teething problems at first the rear calipers were binding AU got the calipers changed with my local mechanic and also fitted bran new pads and discs as the were cooked even though the warranty doesn't cover items like that.
They paid my mechanic within 2 hours which is the fastest I've ever heard a warranty company pay out.
The heater blower motor became noisey that is approved by AU and just waiting for the part to arrive at my mechanics garage.
The cars MoT had 1 advisory slight play in steering rack and upon the initial test drive didn't feel anything but after I purchased the car it was apparent straight away that when at speed on motor way it was difficult to stay in a straight line. These newer shaped bmws are common for this seemingly, AU have arranged with the best steering rack specialist in Glasgow to get it changed over to a brand new rack which believe me isn't cheep on these.
Honestly if it wasn't for AU I would have given this car back in a heart beat because of there amazing service soon I will be enjoying this amazing car to its fullest.
Thank you AU
23 november 2021
Review zonder uitnodiging
Antwoord van AU Warranties Ltd
We appreciate this positive feedback as we set ourselves a high level of customer service so we are pleased to hear that we met this level. We are very pleased to hear that you had excellent service when needing support with your car.
Good warranty company paid my claim…
Good warranty company paid my claim with no fuss. Would recommend
22 november 2021
Review zonder uitnodiging
Antwoord van AU Warranties Ltd
Thank you for your 5* review and positive feedback. We hope that you are enjoying your car again and we are here if you need us. Thank you from the AU team.
These guys are great
These guys are great! My water pump went last year and recently my car broke down. Had my car checked over and emailed in my repair estimate to fix the starter motor and replace my alternator. Both claims were approved and the bill was settled on the same day. Recommend checking your policy as AU offer numerous cover levels and claim values. The process was easly and slick though I had to top up my covered labour rate which cost me an extra fiver an hour but worth it as I know I'm dealing with a proper warranty that doesn't make me jump through dozens of hopes! Well done AU and special thanks to Lisa and Aden.
21 november 2021
Review zonder uitnodiging
Antwoord van AU Warranties Ltd
Thank you for your 5* review and feedback of your experience with us. We are very pleased to hear that you had excellent service when needing support with car. We will make sure that they are shared this feedback.
We hope that you are enjoying your car again and we look forward to helping you if required in the future. Thank you
Best warranty company I have come…
Best warranty company I have come across. Slick processes and app that allows you to submit your claim. Paid within the hour and they also approved amd settled our previous claim back in February this year. Can't recommend enough and special mention to Chris in claims!
21 november 2021
Review zonder uitnodiging
Antwoord van AU Warranties Ltd
Thank you for your 5* review and positive feedback. We appreciate this positive feedback as we set ourselves a high level of customer service so we are pleased to hear that we met this level. Thank you for the recommendation, this means a lot to everyone. We will make sure that Chris is shared this feedback.
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