I've had my bigger carry-on bag since Jan 2018 - purchased at one of the original Away retail locations. It has gone with me on sooo many adventures since then and finally one of the wheels chipped. I... Toon meer
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Lees wat reviewers zeggen
Absolutely outstanding customer service from a company that stands behind its product. My wife’s carry on bag unfortunately had damage that could not be repaired. Away stood behind their product... Toon meer
Away stands behind their products! After several years of very frequent use, the expansion zipper on my Away Bigger Carry-on Flex broke. The suitcase was still usable, but in expanded position only.... Toon meer
We were very frustrated installing a new handle without instructions. Finally figured it out but it took me 2 hours of trying different things to remove old handle and reinstall new one. They did ad... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Thoughtful standards for modern travel.
Contactgegevens
503 Broadway 3rd Floor, 10012, New York, Verenigde Staten
- 888-428-2118
- help@awaytravel.com
- www.awaytravel.com
4,7
Uitstekend
3K reviews
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Heeft 24% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
It was easy to file claim and upload…
It was easy to file claim and upload pictures of our damaged luggage.
The response was very quick and we had our new Away bag in less than a week
We’ll be using it in a few weeks for a trip to Japan
Thankd
5 oktober 2026
The customer service at Away is exceptional
The customer service at Away is exceptional. We had a problem with one of our suitcases and Away honored the guarantee and made it right. Will never buy another brand suitcase
2 oktober 2026
Away lock replacement
Instructions to document issues with the lock were clear. Response from my submittal of pics and one sentence explanation was immediate. New lock mechanism arrived within days and installation was easy!
5 oktober 2026
Broken handle
My handle broke and AWAY sent a replacement very quickly. I have several pieces of AWAY and absolutely LOVE it!
2 oktober 2026
Even after 8 years away honored warranty
My suitcase is 8 years old I didn’t think away would help me at all but the lock and the wheels were not working as they once were and the inside panel had broken. I was wrong, away sent me all the parts needed and instructions on how to switch the parts out. Outside of the scuffs on the shell from constant use it’s brand new. Very impressed by their lifetime warranty.
1 oktober 2026
I had a warranty issue with a suitcase…
I had a warranty issue with a suitcase and was not able to find the email because that email account had been closed, the away staff helped me work through the process and ultimately warranty my suitcase… I will continue to always order away luggage. It is absolutely the best!
2 oktober 2026
Away customer service is the best
I love going into Away stores, the sales staff are always so friendly and knowledgeable. I went in to purchase one of the Series 3, but ended up with the Topside hard shell. It is fun to be able to see and touch the items, and discuss my needs with someone. I will be back - thanks Away Venice store team!
30 september 2026
I sent an image of my fraying bag and…
I sent an image of my fraying bag and customer service immediately responded and sent me a new bag. 5 star service here
1 oktober 2026
Fast responsive and always great
4 oktober 2026
The team made it super easy to get my…
The team made it super easy to get my bag back up and running. Great support they stand by their products.
1 oktober 2026
Easy to return the broken suitcase and…
Easy to return the broken suitcase and received a new one quickly
4 oktober 2026
I already like the product but I really…
I already like the product but I really appreciated the attentiveness at the store and the responsiveness and communication both in person and on-line about a purchase and a warranty inquiry.
1 oktober 2026
Quick repsonse to a broken buckle
4 oktober 2026
I ordered my new Away Bigger carry on…
I ordered my new Away Bigger carry on and love it. The luggage tag was flawed. I emailed away and sent a picture of the imperfection. I was promptly sent a new tag.
4 oktober 2026
Someone actually communicated with me
Someone actually communicated with me. I was notified that you needed another pic. Customer Service in this day has gotten so bad so and it is very nice to have someone get back with me.
3 oktober 2026
Resolved issue promptly with a…
Resolved issue promptly with a replacement. Out of stock on the original color, but were able to send the closest they had with great communication.
1 oktober 2026
Away quality is great
Away quality is great! Love our luggage & their customer service is great as well! Highly recommend!
30 september 2026
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