Had an internal zipper pull that went missing on my Away expandable carry on. Filed a claim online with a description and photos along with my original order number. Heard back within 24 hours and... Toon meer
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Lees wat reviewers zeggen
Outstanding. I am so glad Away followed up with a "How did we do email," as I wanted to commend the warranty customer service. Terrific warranty customer service. The hanging pouch zipper broke in NYC... Toon meer
I could not be more pleased with AWAY's customer service regarding the 100% replacement, free of charge, of a 2018 luggage purchase due to a recent crack in the shell. Because the graphite color is n... Toon meer
The response time, the replacement item made the experience absolutely amazing! I will get another just for the customer service. The product on the other hand, not the same as what I originally purch... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Thoughtful standards for modern travel.
Contactgegevens
503 Broadway 3rd Floor, 10012, New York, Verenigde Staten
- 888-428-2118
- help@awaytravel.com
- www.awaytravel.com
4,7
Uitstekend
3K reviews
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Heeft 24% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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They sent the replacement laundry bag
They sent the replacement laundry bag - it was much appreciated
6 oktober 2026
I bought a suitcase and one of the…
I bought a suitcase and one of the zippers broke after one use. I submitted a claim which was very easy and had a resolution in one day and a replacement suitcase in one week. Customer service was exceptional and easy.
6 oktober 2026
The ability to file the claim
The ability to file the claim and the response was easy and quick. My issue was resolved to my satisfaction without any issues.
6 oktober 2026
Excellent customer service
Excellent customer service! The zipper ripped on my suitcase. I snapped a picture and because of the amazing warranty they sent me a brand new bag in just a few days.
6 oktober 2026
Immediate warranty service
I requested a repair for the broken trolley on my carry-on bag. A replacement "do it yourself"part kit was sent out the same day that I filed my claim. Repair was simple. Great service.
6 oktober 2026
Great service & quality luggage
Great service & quality luggage! We will buy from Away again.
6 oktober 2026
I had a handle come off in my hand…
I had a handle come off in my hand while travelling and Away sent a replacement with instructions immediately under the warranty. Great response!
2 oktober 2026
I had an overall great experience…
I had an overall great experience getting my luggage replaced. It took a little while to track down my original order, and there was a bit of a mix-up on colors since I worked with a few different representatives throughout the approval process. However, the team was helpful, and I appreciated getting the replacement sorted out!
6 oktober 2026
Excellent customer service
Excellent customer service! I had an issue with my luggage, and Away went above and beyond to make it right. They were extremely helpful, responsive, and sent me a replacement suitcase. I truly appreciate how quickly and professionally they handled everything. It’s rare to find a company that genuinely cares about its customers. Thank you, Away, for such a wonderful experience! I will definitely continue to recommend Away.
6 oktober 2026
Replacement parts arrived very quickly…
Replacement parts arrived very quickly and were relatively easy to install.
6 oktober 2026
Their warranty is the best
Their warranty is the best! Replaced the broken suitcase immediately.
6 oktober 2026
Phenomenal customer service
Phenomenal customer service. The turn around from me submitting my claim to address it was the quickest I ever experienced. That influenced me to purchase another product.
3 oktober 2026
Amazing service
Amazing service. Got a brand new suitcase with my warranty . I love it so much.
6 oktober 2026
I had a problem with one of the locks
I had a problem with one of the locks on my Away suitcase. My wife and I own 3 of them and travel with them often. The Away team was very helpful in trying to get the original lock to work and when their suggestions to correct the problem didn’t work they sent me a replacement at no charge. The replacement kit arrived and was very easy to install with the provided video instructions. Thank you Away 😊
4 oktober 2026
Problem handled and resolved promptly
Problem handled and resolved promptly
A good company backs its products even when a problem occurs
My vote for you and five stars!!
2 oktober 2026
Very responsive and efficient
Very responsive and efficient. The problem was solved perfectly
2 oktober 2026
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