AW Bridal Reviews 295

The dress is beautiful, fits perfectly without having to make it a custom size. The customer service team were helpful also. Only issue is I had wanted to order 2 dresses to try and see which one I preferred but after ordering was informed I was not allowed to do this so had to cancel one of the dresses. Luckily I liked the dress that arrived.

Beautiful dress, nice material, great color. Would buy another dress from them for my next special occasion!

I had an absolutely wonderful experience with both ordering and shipping. Upon ordering i have received email to make sure if I want to order regular size or customized (which I skipped when originally ordering). I did replied with custom measurements and it was the best thing! When I have received the dress it was exactly my size, I do not have to alter! I did not expect the material to be that good. This dress is for my daughter's wedding and it was extremely important the color would match the theme and it was exactly as shown.
Delivery was fast and perfect, was able to see delivery progress all the way to my home.
Thank you!

definitely true to size and awesome that you can customize!! this team is so hard at work and sweet i love everything about this brand !!

AW Bridal is an amazing place to purchase a dress for any occasion when you want to stand out in a room of people. My dress not only matched my vibe but it fits super well and true to size. Can't wait to purchase again from this brand that knows how to treat their customers with care and the perfect dress.💗

Absolutely loved the dress I received. Fit absolutely perfect. True to size !

Such a beautiful dress!! Great quality and perfect for so many occasions!! Love the detail and custom sizing!!

I’ve ordered two dresses from AW bridal and both of them were excellent. The fit, sizing, fabric were great! I’ll be ordering again! I wore the first one to a wedding and the other to an event in Houston and I got so many compliments.

“I had a really great experience with AW Bridal. The dress I received was exactly as described, and the quality honestly exceeded my expectations. The material felt high-end, and the fit was very flattering. Shipping was smooth, and everything arrived in great condition. Overall, I’d definitely recommend AW Bridal to anyone looking for a reliable and affordable option for special occasion dresses.

Great customer service via active email communication. The dress is perfect and looks just as advertised. Thank you for all your assistance.

We are so happy with the dress we had custom-made! The staff was so kind and offered great advice to make the dress perfect for our daughter—she loves it! The quality is amazing, and it was finished and delivered much earlier than we anticipated!

We are deeply grateful to the company and the staff. I would definitely buy from the company again and suggest others to do so as well.

I would not recommend. I first paid for two dresses with the intention of trying both on and sending one back. I received an email stating that wasn’t allowed and I had to choose one dress even though it was NOT a custom order. I received a refund for the one dress I chose not to ship due to their policy( the return policy states you can return non custom orders even though you can’t). The dress I did choose arrived and was very low quality and fit horribly, so I asked to send it back. They kept trying to refund me $20 instead of accepting the return $100 dress. I ending up paying for the shipping back to only never receive a refund for the dress. Horrible experience!

Don't believe a word of their reply. They failed to reply to me in a timely manner as they claimed, and they DID NOT flag my order to see that I mistakenly ordered two dresses. I was only partially refunded for the one ordered in error, minus tax and shipping..No problem, I have, and will continue to advise my friends not to do business with this company.

Like another reviewer, I ordered 2 dresses from AW Bridal last October (Just under £200, foolishly paid for using a Direct Debit card) . When they arriived, they were lovely but too small and were nowhere near the correct UK size I had ordered. The company originally tried to decline any right of return and refund ordered and eventually sent me instructions which asked me to pay for signed delivery return to China and to declare the parcel value as just $20. So the return cost me a further £45 only for the incorrect value declaration to cause the parcel to be stopped by Chinese Customs, in late November (presumably because import duties were now payable). Royal Mail tracking has not shown any movement since then (still stuck in customs) and emailing the company has just led to emails saying they have not had any contact from Chinese Customs and since the goods have not been received back, they will not refund me for the goods.

So - you do exactly what they say and the company get a perfect excuse just to keep your money - regardless of whether the return package is ever gets released by customs or not.

If you still feel you want to trust these scammers, pay by credit card whatever else you do and certainly go a size or two bigger than your standard UK size.

All of this chasing up via email and getting told they are contacting customs on their end and to give them another few weeks has now reached the stage where I have slipped past the 120 day limit for seeking a chargeback on my Debit Card payment. (I now suspect this 'stringing along' was another deliberate ploy by the company) With a CC, at least I might still have been able to request a refund.

Bitterly disapppointed by this whole experience. If the dress you get fits you, you might still consider this a bargain but if anything isn't right, don't waste your time with their customer services, you need to seek a refund from your card provider straight away or you can kiss your money goodbye.

AW Bridal got me what I needed on an a tight timeline! The quality of the dresses I purchased are great and are SO beautiful. Great work AW Bridal

This dress is great quality! So cute and true to size. I would definitely purchase from here again. The order took a few weeks to come in which is better than months like a lot of other bridesmaids dresses. I definitely recommend!

So happy I found this website. I was looking for a dress for my granddaughter's wedding and really wasn't sure what I wanted. After finding the style and color of the dress, I was amazed that you could actually custom order your size for the perfect fit. I'm 5'2, 160# with a round middle section and if I ordered a standard size that would mean some sort of alterations. Having custom sizing available at no additoinal cost was the deal breaker. I placed my order on Feb. 2nd and received my dress on Feb. 22nd and couldn't be happier! Tailored made just for me. Because I love this dress so much, I will be ordering again for other events.

They customized the dress for free, delivered it very quickly, and the dress fits perfectly and is beautiful.
I can only recommend them!

My experience with AW Bridal was excellent. I ordered one size to try and returned it with no trouble. Then, I ordered the next size up to allow for easier breathing, with some custom measurements. The dress arrived as I'd ordered it. When I had a question for the company, they responded quickly with a satisfactory answer to my question. The dress is very pretty and feels like good quality.

I am so impressed with this company. They allow you to give your measurements and they make the dress to order. The dress is exactly what I envisioned it would be. And the best part is that I told them when the wedding would be and it arrived with more than enough time for me to make sure everything works. Very happy and would recommend to anyone.