AW Bridal Reviews 

308
TrustScore 4.5 uit 5

4,3

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

My overall experience with AW Bridal was wonderful. The customer service team did well with responses, the dresses are all great quality, and it came in earlier than expected! I originally ord... Toon meer

Beoordeeld met 1 van de 5 sterren

ordered 2 bridesmaids dresses to try, the quality of the dresses were terrible & definitely not true to size, i tried to send them back costing a total of £75 shipping fee, as they wont provide a sh... Toon meer

Beoordeeld met 5 van de 5 sterren

Ho fatto realizzare degli abiti su misura per le mie damigelle, grazie all'opzione che trovate sul sito "Custom Size", è gratuita e se mandate le misure in pollici precise gli abiti caleranno a p... Toon meer

Beoordeeld met 5 van de 5 sterren

I have had consistently wonderful experiences with AW Bridal. Every piece is as stunning in real life as it is in stock photos. The pieces are high quality and a TERRIFIC value. I cannot say enough go... Toon meer

Bedrijfsgegevens

  1. Bruidswinkel

Informatie afkomstig van verschillende externe bronnen

At AW.Bridal, you will get chic inspirations for weddings, proms, evenings, wedding accessories, party décor, etc. Have your wedding gown custom tailored, bridesmaid dresses delivered within 24 hours, and wedding reception DIY won’t cost you a fortune ...


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

308 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 28% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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4,3

Alle reviews

(308)

47 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

High Quality!

As a wedding photographer, I have had the chance to work with AW Bridal and their products several times. I have been so impressed with the quality of their pieces and the communication of their customer service. Would highly recommend them to anyone looking for dresses for a formal occasion!

24 februari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I was lucky to photograph many of their dresses…

I was lucky to photograph many dresses from Aw Bridal. I am a wedding photographer, and worked with the brand four times over the last two years. I’ve seen my fair share of dresses, but Aw bridals wedding dresses are simply so beautiful! They always fit my models perfectly and either are giving a wow effect or or dainty and cute look… The materials are very good! Especially for the price of the dresses. I am always surprised when I receive one of the dress in the Mail of the beautiful quality. The sewing is neat, the lace is always beautiful, the lining is adjusted… I really recommend scrolling around their catalogue and if you find one that catch your eye, go for it! They’re absolutely gorgeous.
The brand has always been very kind and responding.

31 maart 2025
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Ordered delayed but finally received.

I ordered my dress January 7th and finally received it March 27th. After much back and forth with USPS and AW Bridal it was determined that the package was lost in the mail. AW Bridal made another dress and it was mailed promptly. The dress is gorgeous !

27 maart 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Extremely pleased with my purchase

This is a beautiful dress that is beautifully made. It fits me perfectly - as if it was made to my exact measurments. An the quality is amazing! I'm very pleased with this purchase! Thank you:)

25 maart 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

So happy with my dress!

I am beyond thrilled with my dress from AW Bridal! I was initially nervous about ordering online, especially since I needed custom measurements, but they absolutely delivered. The first thing I noticed when my dress arrived was the incredible quality—the fabric is heavy, and the dress was beautifully made. The fit was absolutely perfect! It feels like it was tailored just for me. AW Bridal is the real deal, and I couldn’t be happier with my purchase.

24 maart 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Do not support this business!

Please do not make the mistake of trusting this business. I ordered 2 dresses and received my confirmation for the transaction, then a while later was notified that one of the dresses wasn't actually available. The first dress arrived and was nothing like what I had ordered. The style, color and fit were all wrong. I requested the dresses I ordered be sent to me and instead was told they'd give me a $40 refund to "alter" the dress I'd been sent that wasn't the right order in the first place. I've gone back and forth with them multiple times just to get my refund on both dresses. It's now been a 3 week ordeal, I just got my money back this morning and am starting my dress search all over again. Very frustrating.

7 maart 2025
Review zonder uitnodiging
Logo AW Bridal

Antwoord van AW Bridal

We sincerely apologize for the distress this experience has caused you. We understand that our service has not met the standards you rightfully expect. Please know that we are taking this matter very seriously and are fully committed to rectifying these issues. We are in the process of implementing comprehensive improvements across all aspects of our operations, from inventory management to quality control, to ensure that every customer interaction with us is seamless and satisfactory. We are glad that we were finally received the full refund and we hope our future actions will restore your faith in our company.

Beoordeeld met 5 van de 5 sterren

I had a wonderful experience with this…

I had a wonderful experience with this company, they kept in constant contact and were able to make the neckline higher for me. The fabric is beautiful and they kept in contact for the shipping & gave me the tracking info. I ordered a half size up and I have to get it taken in a little therefore it’s true to size. I’m pregnant so I wanted to give myself extra room. Beautifully done.

10 maart 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent Customer Service

I was in between sizes and ordered the size larger. When I placed the order they asked for for a few measurements. After I sent the measurements they informed me that the dress I ordered would be too big and with a few more measurements they could custom size my dress for no extra charge. The dress arrived a few weeks later and fits perfectly! I am 5'11 and long waisted. The process was easy and the dress is gorgeous!!

6 februari 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Not reliable - Impossible returns - Late packages

Not reliable! Every person in the bridal party had trouble with this company. The would not let people order two sizes to compare sizing. I paid for extra for fast shipping and it was still WEEKS late because the company did not pay a duty fee. When it arrived, the dress was too small. I requested a return. They basically told me no because it is expensive to return items to China. They also do not pay for return shipping, even though their is no mention of this on their website. This company was such a hassle to use.

3 maart 2025
Review zonder uitnodiging
Logo AW Bridal

Antwoord van AW Bridal

Dear customer, we sincerely apologize for the frustrating experience you had. We'd like to explain that our stance on not recommending ordering multiple dresses for selection is due to most of all our dresses being made - to - order rather than in - stock, as noted in our return policy, which need additional tailoring time for them. We're sorry about the shipping delay from the unexpected duty fee. Typically, our shipments didn't incur such charges. We're glad we managed to resolve part of the issue with a partial refund. We're committed to significant improvements and hope our future actions will restore your trust.

Beoordeeld met 1 van de 5 sterren

DO NOT BUY FROM THEM!!

DO NOT BUY FROM THEM!!! My bridesmaids ordered their dresses months ago and just now receiving them. One had to quite literally track her dress down because they sent it everywhere but the delivery address and one of them ordered hers the very first day I told her the site which was Dec 16 and it is now Feb 27th and they marked it delivered, and SHE NEVER GOT IT. They said "sorry, we are just going to issue you a refund" after having to track down someone for her to talk to. MY WEDDING IS NEXT MONTH!!!!

27 februari 2025
Review zonder uitnodiging
Logo AW Bridal

Antwoord van AW Bridal

Dear customer, we are truly devastated by the extreme inconvenience and distress we've caused you and your bridesmaids. We understand how crucial these dresses are for your upcoming wedding. While we acknowledge that the logistics issues, like the misdirected and undelivered dresses, were beyond our direct control, we take full responsibility for the outcome. We're glad we could offer a refund as a solution, but we know it doesn't make up for the trouble. For future orders, including those for your wedding party, we've already switched to a new logistics partner to minimize such problems. We sincerely hope you'll see our commitment to improvement and that we can still assist you in making your wedding beautiful.

Beoordeeld met 5 van de 5 sterren

5 ☆☆☆☆☆

I ordered a size 16 wedding dress from here and they sent a size 6.
I emailed them and they said return it and they will send me out the correct size. I was very sceptical BUT to my surprise as
soon as they received the wrong one back,the correct one was sent out. The communication was fantastic and every questioned I asked ( which was alot) they answered. It didn't cost any extra to return the dress and I recieved it in the specified time frame.
The dress looks lovely and it is just as described. It feels and looks alot more expensive than it was.
I would recommend this company 100%.

2 februari 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Do NOT Order from AW Bridal!

Do NOT Order from AW Bridal!
I had a terrible experience with AW Bridal and I strongly recommend avoiding them. My bridesmaid ordered a dress that doesn't fit, and when she asked to return it, they offered us only a 1/4 of the original price to keep it. After asking for a return address, they offered $10 more and still refused to provide any return instructions. Their customer service is awful, and they clearly have no interest in resolving issues fairly.
Save yourself the hassle and choose a more reliable company for your special day.

31 januari 2025
Review zonder uitnodiging
Logo AW Bridal

Antwoord van AW Bridal

Dear customer, we're extremely sorry that your experience with us was far from satisfactory. As soon as we received your bridesmaid's return request, we promptly provided two solutions: a partial refund to keep the dress or a full refund of the dress price upon return. Your bridesmaid chose the latter option. Once we received the returned dress, we immediately processed the refund as promised. We understand that there might have been some miscommunication during the process, and we deeply regret any confusion or frustration this may have caused.

Beoordeeld met 1 van de 5 sterren

Do Not Shop Here

Do Not Shop Here. They will not return dresses that are not made correctly and that are missing items.

7 december 2024
Review zonder uitnodiging
Logo AW Bridal

Antwoord van AW Bridal

Dear customer, we're sorry to hear about your disappointing experience. Currently, we're unable to verify the main issues you mentioned as we don't have your order number. For your reference, our return policy clearly states that we accept returns for standard size dresses. However, custom size dresses, which are tailored specifically to individual measurements, are non - returnable. You can find detailed information about our return policy at https://www.awbridal.com/return - policy. We sincerely hope this clarification helps, and if you can provide your order number, we'll do our best to assist you further.

Beoordeeld met 5 van de 5 sterren

Great experience!

I was nervous ordering a bridesmaid dress for my daughter online, but it worked out perfectly. The dress is beautiful! Customer service was available and very helpful. I was able to reach them through email and calling. I would definitely buy from AW Bridal again and recommend to others.

31 december 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Stressful

My experience with AW bridal was goofy at best and very frustrating. I bought a bridesmaid dress here with custom measurements, and the dress they sent me was for another customer (totally different color, size, dress, etc.) When I informed AW Bridal of the mistake, they asked me to send the dress to the customer it was intended for (they did refund me for shipping). Meanwhile, the dress I had actually ordered had been sent to a different customer, so AW bridal tried to track it down to have it sent to me instead of making me a new one. They told me that the customer to whom my dress had been mistakenly sent had shipped my dress, only for me to find out a week later that they had not been able to get in contact with said customer. Finally they got in touch with the customer and she agreed to send me my dress. Thankfully it came before the wedding I was a part of, but even with the custom measurements it was too big. Overall, it was a very distressing experience and while it may have been a series of unfortunate mistakes on their end, based on this experience I do not plan to shop here again.

23 juli 2024
Review zonder uitnodiging
Logo AW Bridal

Antwoord van AW Bridal

Dear customer, we're extremely sorry for the mess. The logistics mix - up was unexpected. We suggested the mutual dress - forwarding as both orders were made to order, needing production time, and shipping from our factory also takes long. We thought it was the fastest fix. We covered all the shipping costs involved in this process. Since this incident, we have significantly tightened our quality control and logistics monitoring procedures to ensure that such issues never happen again.

Beoordeeld met 5 van de 5 sterren

My only daughter is getting married…

My only daughter is getting married this October, so I need a dress. After looking at many sites, I found the perfect dress at A/W. I bought the dress right away. Being a new mother of the bride, it was a welcome relief to have excellent, caring, and understanding customer service. They kept me informed of the progress of shipping. When I got the dress, it was perfect. It was well made and fit just right. I would recommend A/W Bridal to anyone looking for the perfect dress.

19 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Love this brand

I have a few AW Bridal dresses now and I am always blown away by the high quality and fit! Without fail the dresses always look so flattering on and are perfect for special occasions.

9 mei 2024
Review zonder uitnodiging

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