AW Bridal Reviews 

308
TrustScore 4.5 uit 5

4,3

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

My overall experience with AW Bridal was wonderful. The customer service team did well with responses, the dresses are all great quality, and it came in earlier than expected! I originally ord... Toon meer

Beoordeeld met 1 van de 5 sterren

ordered 2 bridesmaids dresses to try, the quality of the dresses were terrible & definitely not true to size, i tried to send them back costing a total of £75 shipping fee, as they wont provide a sh... Toon meer

Beoordeeld met 5 van de 5 sterren

Ho fatto realizzare degli abiti su misura per le mie damigelle, grazie all'opzione che trovate sul sito "Custom Size", è gratuita e se mandate le misure in pollici precise gli abiti caleranno a p... Toon meer

Beoordeeld met 5 van de 5 sterren

I have had consistently wonderful experiences with AW Bridal. Every piece is as stunning in real life as it is in stock photos. The pieces are high quality and a TERRIFIC value. I cannot say enough go... Toon meer

Bedrijfsgegevens

  1. Bruidswinkel

Informatie afkomstig van verschillende externe bronnen

At AW.Bridal, you will get chic inspirations for weddings, proms, evenings, wedding accessories, party décor, etc. Have your wedding gown custom tailored, bridesmaid dresses delivered within 24 hours, and wedding reception DIY won’t cost you a fortune ...


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

308 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 28% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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4,3

Alle reviews

(308)

47 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Mother of the bride dress

The Mother of the bride dress I purchased was perfect! I followed the size chart, included my height and hollow measurements and the height of my shoes. The fit was perfect, the dress was very well made, and the material was wonderful. And, it arrived with time to spare. I couldn’t be more thrilled! Thank You so much.

19 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

the most perfect dress

Got the most perfect dress from AW bridal! Quality is amazing, I would probably recommend sizing down a little bit, but other than that everything is great!
Customer service is also very helpful and quick to answer any questions!
Definitely recommend them!

7 augustus 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

DO NOT BUY FROM AW BRIDAL!!!!!

Worst company ever! Not American. Order came from China. It says on their website that you can return but it is not true! I'll finish this later. Ended up costing 3x the amount it should have.

10 april 2024
Review zonder uitnodiging
Logo AW Bridal

Antwoord van AW Bridal

We want to express our sincerest apologies for any confusion and inconvenience you have experienced with your order and the return process.

We would like to clarify that we have provided you a U.S. return address via email, which may have been missed. We are eager to resolve this matter to your satisfaction and kindly ask that you check your email for our previous messages containing the U.S. return address. If for any reason you cannot find our emails, please contact us directly at service@cs.awbridal.com, and we will promptly resend the information.

Your satisfaction is our top priority, and we appreciate the opportunity to address any issues you may have.

Beoordeeld met 1 van de 5 sterren

BUYERS BEWARE - TERRIBLE CUSTOMER SERVICE

BUYERS BEWARE! DO NOT WASTE YOUR TIME! TERRIBLE CUSTOMER SERVICE!!! The company shipped me the wrong color dress, and has done everything they can to avoid giving me a refund for their own mistake! I followed all of their rules, sent them pictures (they have asked multiple times for photos) and I have been emailing them back and forth for WEEKS with no resolution. Then instead of providing a refund, they offered to give me $20 to keep the dress when I paid nearly $100 for it, and I have no use for it because it is the wrong color! They also do not pay for return shipping, even when it is THEIR mistake...they expect their customers to pay to return a dress they should not have been shipped in the first place. I would never buy from them again. Save yourself the hassle and order elsewhere!

8 juli 2024
Review zonder uitnodiging
Logo AW Bridal

Antwoord van AW Bridal

We want to extend our sincerest apologies for the inconvenience you've experienced with your order. Regarding the color issue of the dress you received, we acknowledge that the delay in resolving your problem was due to a miscommunication regarding the photos required to confirm. We are actively working on streamlining our communication processes to ensure a more efficient and hassle-free experience for our customers in the future.

Please be assured that a full refund has been processed for your purchase as a reflection of our commitment to customer satisfaction. We value your feedback and are dedicated to improving our service.

Beoordeeld met 5 van de 5 sterren

My gown fit perfect

My gown fit perfect. It is beautiful!
I was kept updated on my gown, made for my measurements. The gown arrived in a very reasonable
time frame. I would highly recommend them .

2 april 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I was so impressed by the good service and tailoring!

I was so impressed by the good communication, the kind and prompt replies, the updates regarding my order, and the quick delivery! I received my dress in less than a month from ordering, and that included tailoring to my size. The dress fit beautifully, was expertly constructed, and I look amazing. Thank you so much!

13 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great experience with customer service…

Great experience with customer service helping me replace a dress quickly! The replacement was needed due to my own mistake. They were helpful and honest, and they worked hard to get my dress to me on time! The quality is great, the color is beautiful, and the customer service team really helped me out.

14 mei 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Beautiful dress just not for my figure

Ordered two dressses, sadly the fit was not great but the color was beautiful. Requested a return/refund and was resolved in a couple of days, funds return. I would try them again.

24 april 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

My experience with AW Bridal was stress free!

My experience with AW Bridal was stress free! I had been looking for an dress for my son's wedding for months. I happened upon a beautiful chiffon jumpsuit that came up during a google search. I ordered the jumpsuit and it arrived within two weeks. The jumpsuit was too big so I returned it and my refunds was processed quickly. I ended up ordering the same jumpsuit customized by AW Bridal. The chart they provide do do my measurements was spot on. I receive the jumpsuit today, about a week earlier than anticipated and it fits perfectly. The bust, waist and length are perfect! Each correspondence I had with them was returned quickly. I would recommend them highly, especially the customizing option.

18 april 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I highly recommend them

What a great experience I had! Recommended by the bride whose wedding I need the dress for, I ordered a long dress in mid March and it arrived within a month. It was custom made because I fell between two sizes. I was concerned about the color being accurate and it was. It fits perfectly. They confirmed the measurements I sent them to make sure they were correct, to the point of asking for a photo neck down to verify. I don’t have an hour glass figure. I love the dress and can’t wait to wear it. There’s lots of time till the wedding. They are very friendly and appreciative of their clients. I would highly recommend them if you want a pretty dress/outfit. It’s well made, fabric great. I’m very pleased. Allow lots of time to be safe.

18 maart 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

My dress I bought was perfect and of…

My dress I bought was perfect and of good quality I would strongly recommend my only suggestion would be to order way ahead because it took longer than the 20 days they said for delivery it took mine 40-45 days and it was a standard size 18 fit was good but it was extra long but I can fix that

25 maart 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

AW Bridal was professional

AW Bridal was professional, gracious, and thorough. They custom made my dress and double checked to make sure I had measured myself correctly. The dress arrived a week before I had expected, just in time for taking pictures!

26 maart 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Not worth your money or time

The dress that I ordered did not match the color and fabric of the picture on the website. I wanted to return it and I followed their instructions and still have not received a refund a month later.

14 januari 2024
Review zonder uitnodiging
Logo AW Bridal

Antwoord van AW Bridal

We are truly sorry to hear about your experience.
Please be assured, we process refunds promptly once a return tracking number is provided and the package delivered to us successfully. If you could kindly reply with your order number and the return tracking number, we will ensure that your refund is expedited.
Looking forward to resolving this swiftly for you.

Beoordeeld met 5 van de 5 sterren

I highly recommend AW Bridal

I ordered custom fit wedding guest chiffon jumpsuit and AW Bridal performed as promised on all aspects including quality of design, fabric,fit, price, delivery and customer service. I highly recommend AW Bridal if you need a stylish dress for your special occasion.

16 maart 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great Experience

Great Experience,

The Jumper Dress was perfectly made, no complaints at all, dress was customer made, we communicated back and forth to assure they had the correct measurement, great communication, excellent quality work, Jumper was exactly what was shown online. They worked fast to get the dress ship to me before the date I needed it by, great service. Received shipment in a timely manner, I even had to sign for the package which I was very impressed as I was worried it would get dropped off at the wrong address, kudos to DHL. I would definitely recommended AW Bridal to anyone as well as ordering from them again if needed in the future.

6 februari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great communication

Great communication, especially when I fumbled some measurements and they made sure to get the right ones. The jumpsuit was finished quickly and done so well. I am so thankful I was able to order this with custom sizing because I usually have to have things like this tailored! Highly recommend

7 februari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Wonderful experience with AW Bridal

I recently purchased a bridesmaid dress from AW Bridal and it exceeded my expectations. I ordered the Mugwort dress with custom measurements and it fits perfectly and looks just like the photos on their website. Their customer service throughtout the process was responsive, helpful, and friendly, and the dress was delivered to me before the expected arrival date. I cannot wait to wear this dress!

17 januari 2024
Review zonder uitnodiging

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