AXS USA Reviews 17.189

Makayla J showed great patience in resolving my issue. She was very responsive and helped me tremendously. I wish all customer service agents would be like her. She definitely made my 1st time dealing with AXS a pleasure. I will be using this app in the future.

Jaylon was helpful and answered my questions effectively.

Sherrell B. was quick and attentive. They responded helped me so efficiently. I am grateful

Tasha C helped me log into my account when I was having constant trouble.

easy and straightforward

Worst experience dealing with a company ever. I purchase VIP upgrade tickets for an event and they never emailed me the start time information so I could not make it.

Once I got through to the agent, it was great. It's annoying that I had to jump through so many hoops to get to an agent.

Makayla J was amazing! She helped me switch our tickets closer to our friends in a timely manner. Five stars!

The support person was able to get the tickets transferred to the correct account in a matter of minutes. Great support!

“I made a mistake entering my email when buying tickets, and Casey went above and beyond to help me fix it. Everything was resolved within 24 hours—such amazing customer service. Truly grateful!

When you are about to give up all hope, Elizabeth D. is the person you want in your court. I had paid StubHub almost $1,500 to buy tickets to take my sons who are huge LeBron James fans to Game Three of the Rockets/Lakers playoff. I was to get my tickets through AXS. I tried for two days. It didn't work. With the game approaching in less than 10 hours, I called AXS. After waiting on hold for almost an hour, I got a woman who said that she couldn't help me. If StubHub had given me a pseudo-email (which they had), she said that I would need to contact StubHub. I asked for their phone number and she couldn't help with that. Desperate, I tried one last ditch effort and went online for a live chat agent. I got Elizabeth D. and she spent 45 minutes with me, including getting a photo id so that she could transfer the tickets to the correct account and then walked me through, patiently and kindly, step-by-step, until the tickets for the game were in my Apple wallet. The pundits can talk forever about how AI is going to change the world, but I would stack Elizabeth up against the best AI Bot any day of the week and know she would come out the winner. At companies I have worked at in the past, chat agents are the entry-level starting point. If you do well, you progress to get to be a phone rep. Based on my experience today, I would rate Elizabeth head and shoulders above the woman I got on the phone. She's a keeper!

There were some difficulties finding my tickets because of multiple accounts. I was directed by Carlita to perform a few tasks to get access to my tickets. There were a few tech issues in my end but Carlita was very patient and walked me through the process. She was very personable and made this a great and helpful experience. Thanks a million times over.

Your agent ignored my messages and kept repeating the same things without using reading comprehension to address the problem. Your website is broken.

Bn porque resuelven

There was no actual help with my request. A ticket was made which I could do on my own and my problem wasnt addressed at all

Kevin W was great! I was having trouble cancelling a wait-list order and they were about to escalate it and figure out how I could login to cancel it in such a short time. Extremely happy with the speed and quality of customer service provided.

Absolutely terrible customer service. Unable to transfer tickets through the mobile app or the desk top app. Was told someone would reach out to me through email to resolve the issue the day of the event, which never happened. The customer service rep hung up on me without resolving the issue and told me to call back later. I had already been on hold or on with a rep for over 2 hours, Their technical “glitches” are frequent and I wouldn’t trust their app or website.

The agent was hugely helpful and patient with me, a senior citizen. I couldn’t access my tickets and he walked me through the process perfectly. Thanks!!