AXS USA Reviews 17.189

Donna was very helpful

Tried to buy tickets for an LA live event. Tried 2 different phones and 2 different browsers on a laptop. Firstly the site takes ages to load courtesy of a poorly performing cloudflare verification. Secondly I am simply unable to buy tickets as it fails with an 'oh no' message. My wife got on using an i phone but then she was unable to use the discount code provided by one of the vendors who invited us to the fest, Software simply not fit for purpose. LA live should sack them and sue them for lost ticket sales!

Kevin W was incredibly supportive! I was having trouble canceling a waitlist order, but they responded quickly, even offering to escalate the issue and guiding me through the login process so I could cancel it in time. Really impressed with the quick and efficient customer service.

Luis was absolutely wonderful! I had hit a roadblock for over a week, and was running out of time and faith. The moment I connected with Luis, I knew he was actually listening to me. He fixed an issue 6 other support members and 2 “teams” failed to resolve. Many thanks to Luis for saving my sanity and solving my issue. Keep it up!

Luis was amazing—very friendly, great tone, and super quick to resolve my issue. Thanks to him, I didn’t miss a concert I had been looking forward to for a long time. Thanks, Luis!

Could not rate lower than one star. App doesn't even fuckìng work.

I spent over an hour trying to access my tickets, as I was repeatedly given a message that my email and password were not right. I went through the password reset process four times using different devices and browsers. Tried the help, talked to a bot first with the live chat. Finally got to chat with a person who eventually let me know that I needed to turn off wi-fi in order to log in. There goes well over an hour of my life that I'll never get back. It's wild that this can't be done over wi-fi, and wilder still that it took so long to find that out. Please do better so no one else has to deal with all that frustration.

The live chat person was very helpful once I was able to get to her.

She was very helpful and let me know how to fix my issue not being able to see my tickets initially. Kind of strange that I had to disconnect from Wi-Fi from my own house which is consistently on. I guess it’s a security thing. Don’t understand that kind of technology. Makayla J was a great agent

Jaylon helped me ver quickly and efficiently.

We put in wrong email when purchased tickets and we were helped well to get it all straightened out!!!

My customer service rep was helpful and professional, and I would give her 5/5 stars. However, the fact that you need to talk to anybody at all just to change the email address on your account is insane; the fact that I need to share my ID to complete the process, even more so. You claim you want to be "the best in the ticketing industry," but you're actually the worst platform I've used to purchase tickets; every time I need to interact with the AXS platform it's headache after headache after headache.

The help and the time it took to resolve my issue

He was really helpful and didn’t give up until the problem was solved in a world full of people just not trying he actually cared

Monae was outstanding. Patient. We solved the problem! I am so happy with her expertise.

Sherrel B was phenomenal and helped me solve my issue.

This site is terrible. Any time I've ever tried to look for or even purchase tickets it always gives me an error message or bot message saying something like "too many tabs open" or "clicked too many times you must be a bot". It did this whenever I was in a queue for some pre-sale tickets & kicked me out of the queue when I was number 3 in line so of course I didn't get tickets. But it also does this whenever I'm just looking at tickets in general that aren't a pre-sale. I reached out to customer service on multiple occasions with no reply. Just a terrible site with terrible customer service.

Kevin W was extremely helpful! I was struggling to cancel a waitlist order, but they quickly stepped in, even considering escalating the issue and guiding me on how to log in and cancel it within a short time. Really impressed with the fast and high-quality customer support.

I bought two tickets to the New Orleans Jazz fest. Unfortunately plans changed and I wanted to transfer them to my friend. I transferred them through her cell phone number via the AXS app. We both received emails saying that the transfer was complete, but she was not able to see the tickets in her app. It has been a struggle talking via chat with a live agents to get this rectified. I was told a ticket was submitted and someone would contact me. Five hours later I still was not in contact. I reconnected with an agent via chat who resubmitted another ticket. When I asked if someone would contact me tonight because the festival starts tomorrow, the chat was disconnected.

Apparently you allow broken and possibly scam upgrade links to be attached to tickets on your "secure" app. Then can't even properly respond to concerns about these links