AXS USA Reviews 17.189

I spoke with Stacy in regards to an order issue. She was amazing and helped me with everything I needed.

I’m glad the agent was able to submit a request on my behalf since using the other support options didn’t work. I felt like they understood since they asked for a screen shot of the email that I was sent with a broken link.

Stacy is helpful and deserves a raise

This one particular rep, Kevin W was patient despite my obvious exasperation as I called phone support because my tickets or QR codes would not show on my axs app to use for entry. at the end of 1st call, the rep said they would get back to me in 24 hours to which I replied the event is tonight. Again, he repeated 24 hours. Kevin W checked everything and we repeated the process. He somehow was able to troubleshoot the issue unlike the first rep who was not even friendly despite the tech issues not caused by me. That person should not be representing your company. Kudos to Kevin W for caring and kudos to AXS for hiring him. A little effort goes a long way towards customer retention.

To resolve my issue I had to speak to someone. AI said it was resolving it but it just kept delaying it

Diamond was amazing. So patient and professional. She was also so thorough and made sure all the information was safe and correct. Give that woman a promotion!

Tasha C was a huge help and was able to resolve my issue.

I have had issues with transferring tickets to a show that I am unable to attend. This was my third time reaching out and the first time that I felt my needs were accurately communicated with customer service. While the issue has not yet been resolved, I am very happy with the service that I received. She was very understanding of my situations and we explored various options to solve my problem.

It was a very confusing question, and Stacy stuck with me for 20 minutes to help me figure it out. Couldn't have asked for better service!

The person I had a call with was funny and had good conversations. Could definitely tell she was a woman of color (LOVE THATTT)

Joseph was fantastic, extremely knowledgeable and took the time to help me understand what was going on and what he was doing to fix it. Extremely satisfied with his customer service and he was super kind too!

Stacy was fast and reliable. She got the request done quick and easy.

Fantastic service and very helpful

I had trouble logging into my account and Jermica H. was very helpful and fast with helping me.

Kyle was great! Friendly and efficient. Helped me change my phone number in less than 5 minutes.

Thierry was the most helpful agent and helped get me back two out of four tickets that got stolen from me. With the box office's help with her support, I got my remaining tickets back. I cant thank her enough

My customer service agent was absolutely amazing today! After two failed attempts with other agents to get my problem resolved. She took her time and was so pleasant to talk with in regards to my issues with the app. She solved my issue with ease and was so sweet. She absolutely made my day! I hope she receives an award for her outstanding customer service.

Best experience with a wonderful person Tasha C

Diamond helped in an exceptional manner. Beautiful spirit and attitude while she assisted me. I def appreciate the service she provided!

Tasha C was very helpful in resetting my phone number so I could successfully login to access my tickets. I really appreciate her help. She’s an exceptional employee who deserves recognition.