Today I had a multi problem day with transferring a concert ticket to my son's new account as well as having an issue with a change in password issue between the app and website. I worked w... Toon meer
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The help was solid, but... The agent was often unresponsive for several moments making me wonder if they were still there. Are you overloading them with too many clients at the same time? When a... Toon meer
Jaylon helped immediately with suggesting I open a new account using a different email address. That was done and then he was able to combine accounts so that I could transfer the tickets to my dau... Toon meer
This one particular rep, Kevin W was patient despite my obvious exasperation as I called phone support because my tickets or QR codes would not show on my axs app to use for entry. at the end of 1st c... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Official tickets and your source for live entertainment
Contactgegevens
Verenigde Staten
- www.axs.com
4,4
Uitstekend
17K reviews
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Customer Service
29 april 2026
Review zonder uitnodiging
Jaylon helped immediately with…
Jaylon helped immediately with suggesting I open a new account using a different email address. That was done and then he was able to combine accounts so that I could transfer the tickets to my daughter quickly as the concert starts in an hour.
Rena this morning was not as helpful as she had to make up a ticket and then suggested that I wait an hour for my account or the new download of the App to recognize me. Then it never did recognize me. Very, very frustrating App. Not user friendly and not a pleasant experience!!!
29 april 2026
Review zonder uitnodiging
Anetrice was a great help
Anetrice was a great help, I know why my account was being blocked now, but we were able to resolve the issue.
29 april 2026
Review zonder uitnodiging
Very helpful
29 april 2026
Review zonder uitnodiging
The process was very smooth
The process was very smooth, I did not have to wait very long to get ahold of an agent. They were helpful and polite. They explained what steps I needed to take, and checked up on me. They were able to resolve my issues super quick! I appreciated very much.
28 april 2026
Review zonder uitnodiging
Casey K was quick and easy
29 april 2026
Review zonder uitnodiging
Casey K was extremely helpful and very…
Casey K was extremely helpful and very prompt
29 april 2026
Review zonder uitnodiging
I received no help.
I received no help.
The process is so stressful and frustrating.
I just want to access my tickets I paid for.
29 april 2026
Review zonder uitnodiging
Barcode Issue
My problem was solved in a timely manner using online chat. One suggestion... ask users to enter a question so they can enter the cue. Took me a minute to figure that out.
29 april 2026
Review zonder uitnodiging
Terrible no help at all
29 april 2026
Review zonder uitnodiging
Great communication and issue was…
Great communication and issue was solved effectively.
28 april 2026
Review zonder uitnodiging
My customer service agent was , Awesomesauce!!
My customer service agent was must helpful, informative and kind. He took his time to make sure he reviewed what I was calling about and paired notes within the system, he made sure my case was heard and applied résolution, he's Awesomesauce!!
28 april 2026
Review zonder uitnodiging
Carlita is the best!
Carlita was able to troubleshoot the problem to find my tickets. She was kind, professional, and fixed the problem. What an asset to AXS. Give her a raise!!!
28 april 2026
Review zonder uitnodiging
Tracy did a wonderful job of getting me tickets when the app wouldn't
Tracy did a wonderful job of getting me tickets. The website showed 3 premium tickets in a row, but there was no way to select 2 or all 3. I believe it was a bug in the app, probably why they were still available. She got us the exact tickets we wanted.
28 april 2026
Review zonder uitnodiging
Stacy helped me and got straight to the…
Stacy helped me and got straight to the point! Love this feature!
28 april 2026
Review zonder uitnodiging
Stacy was extremely professional and…
Stacy was extremely professional and knew exactly how to help me fix my issue promptly
28 april 2026
Review zonder uitnodiging
Casey K did an excellent job and…
Casey K did an excellent job and quickly resolved my issue. Thanks!
28 april 2026
Review zonder uitnodiging
AXS Support
Jermica H. was nice and helpful during our chat and helped with my problem!
28 april 2026
Review zonder uitnodiging
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