Back Care Solutions Reviews 2.641

Everything arrived on time, in perfect condition, and the whole process was really smooth with good communication throughout.

Back Care Solutions assessed my workstation and my sitting posture for my back pain. The specialist thoroughly reviewed my desk setup, chair, posture, and overall ergonomics. The new chair that was supplied has significantly reduced my discomfort, and the footrest suggestion has also been very effective. "Excellent practical support."

The assessor really understood my needs, he was very polite and explained the whole process to me. I felt very helped in expressing my needs to support me with equipment at work.

Excellent service, communication and delivery.

Friendly and helpful staff members. Quick delivery and set up! Recommend!

Fantastic company, very organise and helpful - looked after eveything.

I was particularly impressed with their help in doing a Zoom call to help set up my new chair.

Highly recommended

From the original booking through to delivery the process was seamless. Every agent was top class and a real willingness to help. A special thank you to the delivery driver who went out of his way to set everything up and help me understand what to do going forward.

The technician who came to swop my seat base to the coccyx cut out base (as it had been omitted on the order form), was excellent & made sure the chair was set up exactly how I needed it to support my back & coccyx pain. He showed me how to make any adjustments I might need to make. He ensured it met my needs. He took the time & attention to ensure I was happy with & satisfied with the seat positioning & adjustments before leaving. I was very grateful for this personal support & feel very pleased with the level of comfort achieved now using the chair & the decreased pain levels.
Thanks you.

From point of ordering to delivery and even through to aftersales communication has been great! Paul Delaney the delivery driver was friendly and helpful, he showed me how to adjust my new chair and gave me advice of other products that could help. When I enquired about another product, I was referred to the sales team(Dennis) who contacted me promptly, supplied details of suitable product and dealt with my order in a timely manner. I have been very impressed with the efficiiency and customer service from this company

The service was excellent communication was excellent any correspondence replied to really quick and I was kept up to date with everything

Had a great experience with this company. From the initial assessment to having my chair delivered and set up took less than a week. I was informed of progress at all stages and plans were made to fit around my work pattern. Staff were professional and explained set up my chair clearly.

Hello
The service was excellent. The engineer arrived in good time, completed the scheduled work promptly without disruption to business and provided support with additional recommendations to consider. Great friendly service, would use again and recommend to other colleagues.
Thanks

Excellent customer service and willing to help and answer queries quickly

I had a fitting appointment before the equipment was delivered, the worker was very professional and knew the equipment in question.
During delivery it was set up for me and I was shown how to use it.
Very happy with the whole service.

A work chair was ordered as I have problems with my back. Arrived very quickly the person who delivered the chair show me what each lever did. I now feel a lot more comfortable and thank you all for your excellent service.

Update (June 2026)

This review was originally posted on 6 May 2026.

Shortly afterwards, Back Care Solutions reported the review to Trustpilot, resulting in the review being temporarily hidden while Trustpilot carried out its assessment.

On 24 May 2026, Trustpilot confirmed that the review had been assessed and reinstated.

I have updated this review to reflect the full chronology.

I also note that Back Care Solutions publicly stated that they had provided a resolution to my complaint. While they did provide a formal complaint response, I remained dissatisfied with the outcome and there remained a material disagreement regarding whether the substantive issues I raised had been adequately addressed.

For clarity, this review reflects my honestly held opinion based on contemporaneous correspondence and events at the time. Back Care Solutions' complaint response acknowledged matters including frustration, uncertainty, inconvenience, stock availability issues, and difficulties surrounding my request to pause and reconsider the order.

While staff were polite and professional in their communications, I found the overall process unnecessarily stressful, difficult to navigate, and below the standard I expected from a company supplying disability and workplace-adjustment equipment.

My concerns relate not to the conduct of individual staff members, but to the overall customer experience and the way the matter was handled. As matters currently stand, I remain dissatisfied with the outcome.

***
Original review

One star.

This turned into a far more stressful and drawn out experience than it ever needed to be.

I had a credit note with Back Care Solutions and the process around actually using it was confusing from the start. The credit was not visible through any normal online account system and everything had to be handled manually over email. I later discovered the credit had apparently expired, despite that never being particularly clear or obvious to me in practice. It was eventually reinstated, but by that point the whole process already felt messy and pressured.

Before placing the order, I specifically checked stock availability, delivery details, product information and charges because I wanted to avoid problems later on. Despite that, multiple items I selected then turned out to be unavailable or possibly discontinued anyway. This meant repeatedly having to rethink the order and choose alternatives after already trying to verify everything in advance.

The worst part was when I asked to pause the order after one of the key items became unavailable. The item mattered because it related directly to my posture issues and neurodivergent conditions, and I simply wanted time to reconsider what equipment was actually suitable for my needs.

Instead, I was left with the impression that delaying the order or placing it on hold could result in the reinstated credit being lost and the remaining order needing to be paid for separately. That created unnecessary pressure at the exact moment I needed time to properly reassess things.

To their credit, the staff I dealt with were polite and later acknowledged the frustration, uncertainty and inconvenience caused throughout the process. However, for a company selling disability and workplace adjustment equipment, including through Access to Work-related routes, I expected a much smoother, clearer and more accessible experience than this.

Overall, the process felt disorganised, unnecessarily stressful and much harder to navigate than it should have been.

I had a desk uplifted as I did not require it any longer.
The person who came to uplift the desk was very good, he called to inform me when he would arrive. He came into my flat and dismantled the desk with no concerns. The guy was very polite, chatty and made me feel comfortable in his company.

I found the assessment very helpful and informative. I felt very validated, and he thoroughly explained why I struggle on the chairs in the office, and a way we can move forward.

Excellent product , arrived on time, thank you