Back Care Solutions Reviews 2.641

Excellent service, the two gents who visited me at home were great, had fantastic knowledge about my spinal condition. 5 STAR SERVICE

Back Care Solutions attended for an assessment and took into account all of my needs. They used this info to build the right chair and I felt they did a thorough job.

The service was good and the chairs are exactly what we needed. (Expensive but good)

Your team member was very knowledgeable and helped me understand what I actually needed from a chair. He was clear in his explanations and dealt with everything in a caring anner.

The support and responsiveness throughout the process were very helpful. The desk was arranged and delivered promptly, and the guidance around improving my workstation setup and back care was clear and supportive.

Really good company to deal with ,good communications all the way through the process. A1

Great customer service

Everything was perfect from communication to delivery - could not fault them!

Product delivered in a timely manner. Functions as required. The delivery man was knowledgeable, friendly and very helpful. Ensured equipment was set to my needs and I was clear on how to use before leaving premises. Very nice person.

We’ve had a backfriend for some years, but we have been fighting over it too much lately, so we decided to buy another.
Really good for dodgy backs and aching shoulders. It also makes it easier to get out of the sofa!

Throughout the entire process, I was consistently kept informed and updated, which gave me great confidence in the service. Keith was exceptional — he was kind, professional, and incredibly knowledgeable. He took the time to explain everything clearly, answered all of my questions, and made sure I fully understood each step of the assessment. His expertise was evident, and he approached everything with patience and genuine care.

The whole process was quick, smooth, and very well organised. I truly appreciate how efficiently everything was handled and how promptly I received the support I needed. Thank you for providing such a positive experience and for ensuring the assessment resulted in the right outcome for me.

Excellent service.
The technician took his time to listen to my complex health conditions, and learn how the affect me in work. He looked at how I sat and considered how the current chair could be improved as a temporary fix, and then he looked at what we could do to improve things further long term. He explained why I should not be pushing down on the handles when I stand up and how it is a hazard - how chairs are not built to withstand that kind of pressure etc - I am grateful to him for his advice.
I am really happy with the service I recieved.

Helpful friendly and professional service

From day 1 this company was simply brilliant. I requested a more specific time for delivery and they replied promptly with a positive response. On the morning of delivery my chair was brought into my home carefully and I was told how to use the chair. Very quick and efficient and such a friendly employee! Thank you for your genuine care!

Had problems with making the payment needed as post code wasn’t recognised on thier system. Both emails & telephone calls were dealt with in a timely fashion. Quick delivery, well packaged & a good quality product. I would recommend this company & would use for future purchases.

The service I received was great and delivery was much quicker than expected. 

Delivery went really well. Keith text me to let me know he was on his way and set up everything perfectly 👌

I have nothing but praise, I was updated about delivery in a clear way I understood and what would happen on delivery day.

Delivery day the chap was lovely and polit and cleaned up afterwards too. They answered all my questions on the desk and make it super easy to understand which was great.

Since getting the desk set up and the product itself has been great and already seeing the benefits of it and it’s a great quality product as well.

Highly Recommended😊

The privacy screens works well and provides privacy when on the move or indeed in the office. It also acts as an anti glare shield which is also useful.
I’ve dropped a star because the magnetic hold does not work when the laptop is closed and you have to reapply the screen on each use

The chair that I have now, is so much better. so comfortable and supportive.
The whole process from the original assessment to the installation of my chair has been so smooth and efficient. Both technicians I have dealt with were professional, friendly and listened to what I needed. Totally recommend.

Friendly helpful, staff. Very respectful in my home and thoroughly setup the equipment needed, explaining how to use it.