baggagepets.com Reviews 15

Sometimes five stars aren't enough.

Jordi and the team at BaggagePets did an amazing job for us -- for the second time! Yes, we are happy returning customers.

Both times we used their services for the most challenging pet transport situation possible, which is shipping to New Zealand. We have two cats and a dog, and New Zealand is at the very top of the list in the world for the most strict, demanding, and difficult experiences to undergo when bringing pets. The veterinary pre-checking process and requirements alone is extremely complicated, but Jordi made sure we were exactly on track at every step of the way, even communicating directly with our local Spanish vet and the vet at the lab we needed to use. In the end, the preparation process took *three months* before the New Zealand Import Permit was approved and issued, and only then could the actual transport begin.

Once again, the BaggagePets team were superb. In the end, the total time to transfer from our home in Spain to our new home in New Zealand took another 3 1/2 weeks. During that time we were kept updated at every step, including regular photos and videos of our pets.

If you're looking for someone to ensure your beloved pets arrive safe and healthy -- these are the people!

Hemos enviado un gato y un perro de España hacia Australia.
Debo decir que el servicio fue impecable, Jordi nos ha sabido guiar perfectamente a través del tedioso proceso. Nos ha despejado cada duda con paciencia y buen criterio.
Le agradecemos a esta empresa por la profesionalidad y el acompañamiento.

I had an amazing experience with Baggage Pets from beginning to end. Their service completely alleviated my anxiety and stress about sending my beloved pets to Australia. The communication was consistently excellent, and Jordi and his team demonstrated the highest level of professionalism, care, and understanding. I highly recommend Baggage Pets for anyone in need of pet relocation services.

After 5 years in Spain we decided to return to Australia- a round trip for our Australian Cattle Dog, Yarri. It is a relatively easy process to bring him to Spain but returning means jumping through many hoops. I looked through my old emails regarding importation and found it was Jordi and BaggagePets who imported him 5 years ago. It's a difficult and stressful process to return a dog to Australia but was all dealt with smoothly by Jordi and BaggagePets. When Quarantine in Australia required extra paperwork Jordi was onto it in minutes, even though I messaged him on a Sunday. Jordi worked closely with my vet, directing and advising them on all the documentation. I can't thank Jordi and his team enough for getting my boy safely home.

Después de 5 años en España, decidimos regresar a Australia, un viaje de ida y vuelta para nuestro Pastor Ganadero Australiano, Yarri. Es un proceso relativamente fácil traerlo a España, pero regresar significa pasar por muchos obstáculos. Revisé mis viejos correos electrónicos con respecto a la importación y descubrí que fueron Jordi y BaggagePets quienes lo importaron hace 5 años. Es un proceso difícil y estresante devolver un perro a Australia, pero Jordi y BaggagePets se encargaron de todo sin problemas. cuando la cuarentena en Australia requirió papeleo adicional, Jordi lo entendió en minutos, a pesar de que le envié un mensaje un domingo. Jordi trabajó muy de cerca con mi veterinario, dirigiéndolos y asesorándolos en toda la documentación. No puedo agradecer lo suficiente a Jordi y su equipo por llevar a mi hijo sano y salvo a casa

Me ayudaron en todo el proceso, fueron muy amables y resolvieron todas mis dudas. Gran servicio de calidad.

I cannot recommend this company highly enough for their outstanding service in bringing my dog to UAE. From start to finish, Jordi made the process incredibly smooth and stress-free, and I couldn't have asked for a better experience! Thank you very much

Everything was perfect, high professionality and good price... inform me about every step of the jorney, so i was confident about my dog being safe always..

Muy contenta con el servicio. Me mantuvieron informada en todo momento. Muy buena comunicación y conocimiento. Estuvieron atentos y me informaron de como se encontraba mi conejo ya que pasó la noche en su centro. Lo trajeron pronto a la mañana siguiente y en buenas condiciones tanto de protección (en el transportin) como de cuidados para el animal. Realmente el precio que pagué mereció muchisimo la pena. Sin duda, volvería a repetir con ellos

DogKing in Barcelona breed and train what they call Dogs for a Better World. These are highly trained therapy and assistance dogs who work with people with a variety of disabilities. I have MS and had been waiting for a suitable dog. We were chosen to have Skywalker an Australian Cobberdog. When I looked at the post Brexit import regulations he was classed as a commercial livestock import. It was a total nightmare with various health forms to be filled in some in Barcelona and some in the UK then there was UK VAT to be charged, vet checks at Heathrow and as we live in Cornwall there was transport from the airport.
DogKing use Baggagepets and once we were in contact with them everything was so much simpler. Jordi was in constant contact (our email chain was 36). With complications of Brexit and Covid we worked together and had a slot then confirmation and Sky flew into Heathrow at 5pm Tuesday evening. I had a call to confirm he had arrived safely and vet checks and VAT were being processed and that he would be with us between 12pm and 1pm on Wednesday. We had a call from the driver to say he was on his way and would arrive around 12pm. He arrived at 11.40am.
Sky is beautiful, he is an Extra large Cobberdog and his travel crate was enormous. He’s in very good condition and he is settling with us well. We are very grateful to Baggagepets for their service. Although they transport many animals it really was a personal service.

Gracias a su profesionalidad y servicio de calidad que me han brindado fue posible el traslado de mi conejito. Llego sano y súper bien que era lo más importante. Gracias a Jordi que tuvo paciencia y me oriento en todo momento fue posible todo este viaje, gran profesional.

Gran equipo, les recomiendo al 100%

We worked with Jordi at Baggage Pets to get our dog from Barcelona to Australia and we couldn't have done it without him. Being such a complicated process to get all the documentation correct, it was invaluable to have him review all the documentation and even come in person to the final vet visit to make sure everything was in order. When Australian quarantine found a small inconsistency in some of the data, Jordi immediately sprung into action and resolved it within hours. He speaks English well and was a pleasure to communicate with. I highly recommend the services of Baggage Pets, and Jordi in particular.

I highly recommend this company!!! They are very professional and efficient.

Fantásticos! Casi un mes mirando para llevar a nuestro Mambo, nuestro Bichon Habanero de Madrid a Londres. Qué stress!. Después de ver varias compañías que no me convencían , Contacté con Baggagepets y me atendió Toni, todo fueron facilidades y mucha cercanía. Empatía total con la situación. Todo salió perfecto. 100 por cien recomendables .

Great service!! Really professional.
I recommend then