Baked by Steph Reviews 

These cookies make such a great gift. I’ve bought multiple different boxes, including these amazing congratulations on your engagement cookies.

I made a mistake with my order (wrong address) and the team were so quick to respond. So helpful and friendly, it really made me want to write this review and use their services in the future.

The cookies also taste amazing!

Highly recommend ordering from Baked By Steph. You won’t be disappointed!

Fast delivery & really delicious

I ordered some cookies for Father’s Day with my dad working abroad I was worried as he wouldn’t be back for a week till after Father’s Day but there was no worry I could choose a date for them to be sent and they came on the day he arrived back to the UK they’re amazing quality and a little laugh. Amazing company will definitely order from here again !!

Ordered some maca-wrongs and cookie nugs. They arrived a day later than expected but I'm pretty sure that's because I misunderstood the ordering instructions, so pay attention to that bit if you need a specific date.
Tasted lovely and the maca-wrongs were barely damaged, perfect for the cake decoration looks I was going for.

The cookies from Baked by Steph are baked to such a high standard. Beautifully made, unique designs and taste delicious. We use them for all occasions and the customer service team is 5 star. Would highly recommend.

I’ve ordered multiple times from Baked By Steph and every time i get more excited to see what they are like! The cookies no matter when ordered come placed perfectly and still soft and delicious! Their Advent calendar was the best purchase i made, for my girlfriend in xmas 2025! our favourite part of everyday was finding out what we got, and seeing adorable perfectly iced cookies!

Delicious vegan cookies and a great surprise for Valentines 💘

On my third order in 1 month!! Can't believe I've only just discovered these! Absolutely 10/10 and couldnt be happier. They really are beautiful as letterbox gifts

Amazing! Really yummy! Beautifully packaged and will definitely buy again. Highly recommend.

I’ve bought birthday presents & now the advent calendar from Baked by Steph and every experience from ordering to the item itself is 10/10. The biscuit designs are always so beautiful and packaged with such care. Not only that, they look good AND taste good. You can tell this is a business with so much heart! I’d really recommend.

I ordered a box of engagement biscuits and I accidentally requested them to be delivered the week after i needed them. I emailed them on the thursday and explained my mistake and asked if there was any way they could be delivered before the coming saturday. I got a response within the hour saying how they will be able to ship them the next day and get them to me by saturday. They arrived saturday morning and they are absolutely beautiful.
Amazing biscuits, amazing business!!

I ordered personalised cookies but had entered the wrong date. Baked by Steph responded so quickly, dispatched my item the following day and let me change the address so that the cookies were delivered in time for a party.
Such good customer service and they looked fantastic!

I received the chocolate chip and funfetti 'Cookie Nuggs' today and they were horrid — they were crumbled in the bottom of the packet and tasted stale and hard, with no flavour whatsoever. I've also ordered some 'Happy Birthday' cookies for my niece, I'm hoping they don't taste the same.
UPDATE: My niece's 'Happy Birthday' cookies were also stale and flavourless (shocker). I won't be returning or recommending to others. Do better, Stephanie Giordano!

Impressed with the speed in which they dealt with a broken delivery. All resolved within 10 minutes of me emailing them. Very professional company that takes customer service seriously. Biscuits look fab too! Hopefully my replacement order arrives in one piece too!

Ordered their golf set as a father’s day gift and they were outstanding! Beautifully decorated and so crisp and tasty. Will 100% be ordering again.

Beautiful design, customer support is amazing - I wanted to change my delivery date and they sorted it with no issues.
So glad I came across this, taste amazing!!

Fantastic experience! ✨❤️

I was a bit of a pain and had to change my delivery time / text on the cookies, but the team are so understanding and helpful nothing was too much trouble.

The attention to detail and quality of the gift is incredible and my friend is made up - thank you so much! Will certainly be shopping again!

Sent me the wrong sleeve, I contacted them and they're sending me a new ribbon + new sleeve free of charge for tomorrow.

Mistakes happen, but super impressed with the customer service and kindness of Leigh - it goes a long way!

Thanks again team
Hannah

Absolutely gutted my sister who is a massive Taylor swift fan, I had ordered her the Taylor swift themed biscuits for her 30th birthday which haven't arrived in time and due the day after which is of no use as she is now away for a month travelling. I contacted baked with Steph and was offered a 15% off voucher, however not much use as I won't be ordering from again.

EDITED
I have since been contacted again and offered a refund This time.

Ordered a few times for the misses as she loves them and this time round I accidentally the wrong postcode but the correct first line of address, I didn't notice this until I checked the tracking at last minute, luckily Baked By Steph was proactive in recognising the address mistake and corrected it to the right one and delivery was made to the correct address, thank you so much saved me alot of stress!

Also another thing to add is it was very worried when I made my first order that how would the cookies stay unbroken but believe me when I say this they never broke and always intact and come in the same position as they appear on the website

Thank you for great customer service a happy misses and unreal cookies