Baked by Steph Reviews 

I can't thank the team enough at Baked By Steph enough! It was quite a tight turnaround that I placed my order, their responses were quick and so helpful. I loved that I was able to review the design before it was sent to creation. The biscuits went down so well, everybody loved them. Special shout out to Hannah who was so helpful. Can't wait to order from them again. xx

Ordered a Valentine’s cookie to be delivered. Arrived on time and was packaged really nicely. Can’t comment on the taste of the cookie but it definitely looked amazing! Really nicely decorated. Although some icing came off during transit so lay broken in the box (these things happen), it was a greatly appreciated gift and would definitely order again :)

I had such a lovely experience. I needed a cake with only 3 days notice for a custom design and the team was so kind to quickly get back to me and perfectly design the cake according to the reference. Delivery was quick and in perfect condition. Would def order again!

Was extremely excited to try these for my partners birthday which were presented at a table for her 30th birthday in which we all took one piece of the lettering in which I had to review on trustpilot to see whether anybody else had written such a similar review. I can only describe the same experience as Abi whom posted on the 9th June 2023. Possibly a bad batch who knows but the fact that a number of us all stated it tastes stale like and perhaps a bad batch? Mine were bought through Selfridges who no surprise had no interest in resolving the matter.

Steph if you happen to read this I can provide the batch code which is 24180-1.

I contacted Baked by Steph at very short notice to create some custom biscuits for an event, they were amazing. So swift to send over designs and make sure the biscuits were perfect.

They arrived on time and were a big hit with all our speakers, everyone was so excited by them and I saw a lot of posts on LinkedIn featuring the cookies!

Hannah and the team were really professional, answered all my questions quickly, and ensured my biscuits were delivered in just a few days.

The only downside is I didn't order any to try myself (I was told they were delicious).

Thanks Baked by Steph

I have made 3 separate orders, 1 for a birthday and 2 for friends who were going through a hard time. All have been so well received and the recipients loved them. I think Steph and her team go over and above with the beautiful product and the gift wrapping, being able to add in a special sleeve and a note. It really makes the gift more than just the custom biscuit/cookie. I really am so happy with the service received and the email telling me the gift has been dispatched is great too. Thank you so much!

Good service

I have used Baked by Steph several times and have always been impressed. Beautifully made, delicious, marvellously presented and excellent customer service.

I ordered 34 custom cookies as a thank you gift which were made to my own design and personalised! Beautiful product, extremely well packaged and delivered in super quick time! The recipients LOVED them
Faultless!

Ordered ahead of time and my order was delivered on schedule. Looked absolutely lovely and tasted even better! Thank you :)

I ordered a personalised face cookie. Delivered a day late despite my ordering over 3 weeks in advance. Got told that the orders get despatched one day prior to the selected date so of course they don’t arrive in time!! I got offered a 10% discount which you get for writing a review anyway which was a laughable offer. Only after continuously saying I wasn’t happy, I finally got a refund of £3.99 (for a £30+ cookie). I then advised that when the cookie came (late) that the hair colour wasn’t right. In response, my message was read and ignored by Steph herself!! Considering they say on the website ‘if anything isn’t right with your order just let us know and we’ll go out of our way to make it right’ - ignoring a customers concerns isn’t really going out of your way is it… It didn’t look at all like the person I sent images for for reference. Disappointed all around as I had planned on placing several more big orders but I will be looking elsewhere now. Do better, Baked By Steph!

Sugar cookies are the worst I’ve ever had. I don’t mean to be overly critical but the texture was just awful, like when you leave cookies out for too long and they get that soft-stale texture. Flavour was also subpar really needed a pinch of salt. Could be the delivery time impacting freshness but I’ve made sugar cookies myself multiple times and their texture lasts for over a week. Very disappointed in my order. Perhaps this was a bad batch since there are so many other positive reviews but honestly these were awful.

We placed a Valentines order with Baked by Steph and requested Valentines cards to also go into each cookie, the team we’re so helpful and our cookie order received incredible feedback. The cookies tasted amazing, and we loved the cute packaging they were sent out in! Would highly recommend!

Always amazing cookies and macarons delicious 😋
Aesthetically pleasing,packaged well and always delivered on time if not sooner☺️ mystery boxes are always amazing I'm never disappointed.
Brilliant prices for the products made.
Thank you again guys keep doing what you're doing 👏 👏

Bought for a new mum who was absolutely delighted!

Such amazing cookies, a wonderful gift idea, highly recommend 💕

Have received cookies from Baked by Steph and have also purchased them as gifts multiple times and they are always very very tasty!

I ordered a birthday cake and biscuit of my husband’s face for his birthday. Both products were of the highest quality and the face was spot on/hilarious to give as a gift. He loved them both. I’d definitely use them again!

Fantastic from start to finish. Immediate response to my email panic about whether the order had gone through. A top quality unique product, delivered on time even during postal strikes, and a delicious mystery box of macarons. Would definitely recommend.