B&G Reviews 

My $800 WS320 unit is less than 3 years old and failed. It has a 2 year warranty. After waiting on hold for hours, the service representative offed to replace just the sensor for $400 but then wasn't able to process my credit card because it's Canadian. Do you not deal with international sailors? He gave me a Canadian support number to call but the number is not in service. What a clown show of a company. Now I have to wait again on hold for international service where they probably won't ship inside the US. Will never buy B&G again.

Have been trying to get in touch with the after sales for weeks now. is systematically not responded to mail and agreements are not fulfilled. on new ship in the past 2 years now have to replace 4 devices from B&G. service far down arrow.

Hours and hours on hold.... no one picks up phone...
number 1 in que several times then phone call ends.

Does anyone even work in customer support?

Been trying to contact support for over 2 months. In Tonga on a sailboat. Spent over 30 hours on hold over many days. Crazy bad service. Today number 3 in the queue. 3 hours later next. Been “next” for over an hour. I’ve actually never gotten a person. I don’t think they have anyone working there anymore. DON’T buy B&G if you ever want support.

First time on hold with Navico (US B&G) customer support for 2+ hours but the guy on the other end was helpful (if not very professional). The second time I called I was on hold for nearly 4 hours. This is absurd.

Called up the help line, went through the options, person on other end was polite but had no clew what I was talking about, said technical would get back to me this was 2 weeks ago, still no response, very disappointed.
Why don’t you call your help line and experience this yourself, then you can fix it

After one hour and a half on hold over the phone, I am still unable to contact technical support. Very disappointed and unprofessional. I was number 2 in line for over 45 minutes.
My problem still unsolved.

I have been trying to contact B&G technical support by phone and Web form for more than a week and no one is responding. I have waited on the phone support line for more than 2 hours on more than one occasion, and submitted two help requests through their Web site. I have a B&G Zeus-2 chart plotter on a charter sailboat and really need their help to fix a technical problem. Is anyone else having trouble getting through to B&G support?

Simple part order. Got it quickly.

Ordering was easy, shipment info was concise & accurate. Product came quickly and was very well packaged.

Great products, fast shiiping

Ordered a part…waited a week. Contacted them and was told they didn’t have the part the next day…

Lackluster customer service..

I tried emailing about a part I was looking for and got one word replies from someone who seemed completely uninterested in helping me. Also, no product standard sheets or documentation for products? When I asked if I could see one for the part I was looking for I was simply told “No.”. Gee thanks guess I’ll go elsewhere.

Buying directly from the company was very easy and very efficient.

It's not a popular item, but it was available and was shipped and delivered very fast with free shipping. Thank you!

Just wanted to thank Tom in the UK service team for being so incredibly helpful. He went out of his way to find old documentation for long-obsolete instruments which means I can now keep them going and integrate with my newer system. Can't thank you enough.

Everything went well from reviewing options, ordering to delivery. Two suggestions I have is to include in product description 1. More clearly identify compatible products and 2. Include information on all items included with purchase. For example I was looking for a handset (wired on wireless) that would work with my V90 VHF. Then to know that the handset I ordered included the cable from base and cable ti handset would have been helpful. Than you.

Bought a Triton2 system with wireless wind instruments. Wind masthead unit would not pair. Returned base and masthead units. Received 2 new units. Still would not pair. Called tech support, on hold for 1 & 1/2 hours. FINALLY a tech person answers. The instructions are now different for pairing. You now unplug the base station and plug it back is and within 3 seconds you must plug the battery into the masthead unit. Ok, now it's paired. The masthead unit is propped up on deck and all is well. 4 minutes later the aerometer cups stop spinning. There is a bind in aerometer cups. This is the second unit! ON hold for 1 hour and 46 minutes and counting! B&G NEVER AGAIN! buy GARMIN.

Order a part. Website stated it was in stock. I requested expedited shipping, which doubled the cost. After a week the part was not shipped. Had to go off shore without the system working.