BangkokBank Reviews 

Terrible Bank, different information given by different staff . I’ve already got an account there and now I’ve got a Retirement visa. I wanted to update my phone number and they want me to get a letter from UK embassy in Bangkok so they can update my account Can you get any more stupid than that.Don’t waste your time with this nonsense paperwork and join other banks which are lot better !!!!!

Certainly the worse bank in Thailand. There are often problems with the counters employees or the application. The last one this morning : I wanted to transfer money to my son in Switzerland and the application said : the transaction can't be proceed contact 1333 or...what I did. A woman asked me to try again what I did, always same message, transaction can't be proceed. Then the woman said they will examine the fact and it will take 4 or 5 days.
I went to my application and saw that the money went out of my account 3 times. I asked to cancel but nothing done and I don't know where the money went.
This bank can't be trusted !

Bangkok bank refused to accept an international banker's draft for £30,000 ( bearing a 3 years validity) on the basis that it was over 3 months old. BKK bank at Central festival in Chiang Mai confirmed it was valid, whilst the branch at Meechok Plaza didn't. (My branch) I wrote to the head office in bkk and again I was told the validity was 3 months.
You have got to laugh at their logic.
The cheque must be presented to the issuing bank for clearance in order to be cashed. The bank only releases the money after they receive the funds from the issuing bank in Europe.
Stubborn and lazy. That is what I think.of them. And perhaps ignorant of the international banking laws as well, since their colleague was correct in telling that the validity was 3 years, but not the branch in meechok plaza and at the head office.
Get your act together and stop thinking everybody is out there to con you.

Ps from Bangkok Bank website
Bangkok Bank's current published list says it buys foreign drafts in only USD, CAD, MYR, HKD, SGD, JPY and THB—not EUR.

However, Bangkok Bank does say it can accept a foreign cheque into a Bangkok Bank account for collection, with the funds credited after clearance, which can take several weeks.

Hey Bangkok Bank, why didn't you accept my 30.000 eu banker's draft for collection?
PLEASE ANSWER

honestly thre worst bank i've ever dealt with. can only do business banking online mon-fri 9-5. call centre unwilling to help with anything. customer service is non-existent and the branch staff are unwilling to help with business banking. the entire team lie through their teeth, so do not trust anything they say

We were seeking to open new accounts. Dressed in business attire and arrived at main branch on a Wednesday morning. New accounts reps tried to find reasons for not working with us; e.g, no Bangkok cell phone number. Could not dispense with us quickly enough, and we were not bringing low balance accounts.
This bank is not really seeking new business.

Wollte eine Bescheinigung wie viel Geld ich auf dem Konto habe wegen Visaverlaengerung.Nichts zu machen,die Dame am Schalter wurde dann laut.Bei der Immigration hat man mir geraten Bank zu wechseln,was ich auch tun werde.Die Dame am Schalter total unhöflich.So kann man Kunden verlieren aber das s cheint den Mitarbeitern egal zu sein

By far the worst bank I have ever had to deal with. Poor customer service. Poor app - not even a facility to contact them via the app. No doubt because they would be inundated by complaints. It never seems to improve. Obviously a bank that is determined to service itself out of business.

250 Baht fee plus 5.5 percent commission. That is totally sick!!!

Literally the worst bank. They take great joy in making things as hard as possible for foreigners. Complete liars, will make you got to different branches for no reason. Close your account and not tell you why then refuse to give you youe money back. This would be illegal in any country other than thailand. FRAUD ALERT

I'm disappointed with how this situation has been handled. After receiving my earnings from the Bitci Stack Asset Platform and trading on my exchange. My bank account was frozen just a few hours, without any prior warning.

I visited the branch with the required document, and I was told the issue would be resolved within 7 workings days . It's has been over a month, and the account is still frozen. To make matters worse the customer service isn't responding despite the follow ups

I understand that complaince checksvare necessary, but the lack of communication and the excessive delay have been frustrating.

Blocage des comptes sans aucune raison, mépris de la part des employés voire impolitesse, services extrêmement lent ma pire expérience bancaire dans ce pays.

Have been bank with them for 3 years went in branch in Thailand to change telephone number for online banking and felt like a criminal was not happy because there was no proof that I was the telephone owner user when in Thailand you have to send in your passport ID to use a telephone number disgusting customer service enclosed account

Very slow service at all of the branches I have encountered in Pattaya area. Staff seems to not care at all about Customers.

What went wrong this time? Such a provacatory opening question. This time I had to get a new Bookbank. They can't say "Bank book." the last page had just two spaces and I went to the machine for passbook update first and it over-wrote some previous entries before I went inside to ask for a new bookbank. They would not give me a new book bank at the teller window so i had to wait and wait for one of the important people at the desks to get down to my number. It gave me time to worry if today they would freeze my account just for the hell of it. Then, as I feared they had to make a big issue out of the machine over-writing the last couple entries. Consult with more important people; ignore me and make phone calls and run the copy machines and call other guys in to ask me if they could help ... blame me for the entries over-written. I told them, shortly, that it was their machine did the printing over the older entries and I had nothing to do with it and it does not fkn mater anyway. ... Passport.!! WHY ???? I need a new bookbank. Copies of the passport pages and the big ugly Chinese man back to talk and talk and activate other machines and equipment and make me sign a signature form... wondering if they would give me a problem about my new signature style - since my arthritis has affected my hand and my handwriting - or maybe it was because of my Stroke I had months ago - but they ignored my scribbled signature, both copies, and made me sign on some more documents and then sign on more passport photos. and finally they handed me the new book bank. like it was some kind of accomplishment. I remember a previous time, a few years ago when I went back to the U.S. and came back to Chiang Mai and went to the BKK branch. The nasty young woman at the branch told me they had closed that account because there was no money in it. Later I went to another branch and attempted to open a new account. I should have started over at a different bank. After days of documents and phone calls and more documents it developed that the new account was no accepted because I already had the old account. That banker had lied to me. So cancellation documents and transfer of funds had to be taken care of. I am on living on a VA disability pension. The amount of money Uncle Sam direct deposits every month is pretty small. It is not enough to upset the national economy and it is not enough to represent profits from any illegal activity. Find a better bank to trust your finances to.

One star because I can't give zero stars

Customer service is non-existent. Call center is a series of automated responses which don't address queries. if you follow the buttons to speak to customer service you will eventually get cut off.

Email help just directs to call center line and so the process repeats.

ANY other bank in Thailand has to be better than this.

Nach nur einem Jahr wurde mein Konto ohne Vorwarnung eingefroren. Vor fünf Tagen eine hohe Summe eingezahlt – die Mitarbeiterin am Schalter sagte kein Wort, obwohl das Konto blockiert war. Jetzt muss ich extra von Chiang Mai nach Pattaya fliegen, nur um an mein eigenes Geld zu kommen. Unnötige Kosten, massiver Ärger. Finger weg von dieser Bank!

Scammer bank. If you want to get bank letter for immigration to renew your visa, they blackmail you and will give you requested documents ONLY when you sign documents to freeze 400k thb for 4 months. And you will not be able to get your money back. Absolute bandit behavior. You have no choice instead to give them your money for free usage.
Never use this bank.

I’ve unhappily been banking with Bangkok Bank for 14 years. My branch is the bank’s headquarters at 333 Silom Road.

The waiting time at the customer service centre at the rear of the building is appallingly long every single time I’ve had to use it.

Why do they have 26 service booths of which there are never more than 5 occupied by staff?

Seit mehr als 6 Jahren habe ich ein Konto bei der Bangkok Bank und war bis vor ca. 3 Wochen immer zufrieden. Doch plötzlich ging meine Anmeldung, die ich seit Jahren gespeichert habe nicht mehr. Nach mehr als 2 Stunden in der viel zu kalten Filiale in Lamplai mat, 30 Minuten Telefonat mit einem Freundlichen Mitarbeiter in Bangkok und heutigem Besuch in der Filiale Robinson in Buriram kein Resultat, nur Geschwätz, Geschwätz, Geschwätz. Es soll angeblich 3 Tage dauern bis meine geänderte Thai Tel. Nummer in Bangkok registriert ist. Warum meine alten Anmeldedaten nicht mehr gehen konnte mir niemand sagen.

I withdraw my review.