BangkokBank Reviews 

My bank account was suddenly closed without any valid reason or proper explanation. The bank failed to provide any clear justification for this action, which is extremely disappointing and unprofessional. This unexpected account closure has caused serious inconvenience in managing my financial needs. I am completely dissatisfied with this kind of service. Another one things, they not allow to withdraw money immediately and it must be wait 2 weeks it is meaningless what the incredible scam from customer.

Faced extremely poor service here, do not recommend

🚨 Public Concern: Bangkok Bank’s Treatment of Myanmar Clients 🚨

We want to raise awareness about a very troubling issue. Recently, Bangkok Bank has been blocking the accounts of Myanmar clients under the claim of “suspicious Chinese-related transactions.” However, in reality, many innocent clients—who have done nothing wrong—are facing unfair account freezes.

🔒 No Solutions Provided: Despite repeated attempts, affected customers are left without clear explanations, proper solutions, or transparent communication.

⚠️ Impact: This practice is not only unprofessional but also deeply harmful to Myanmar clients who rely on their bank accounts for their livelihood and financial security.

This situation feels less like customer protection and more like discrimination and mistreatment. It is unacceptable for a leading financial institution to impose such actions without accountability.

🌍 The world needs to know. We call on Bangkok Bank to act responsibly, investigate these issues transparently, and treat Myanmar clients fairly.

#BangkokBank #ScamAlert #JusticeForMyanmarClients #BankingEthics

La pire banque de Thaïlande. Alors que je suis parfaitement en ordre dans tous les domaines la banque décide subitement sans le moindre avis de geler le compte et beaucoup d’expat se retrouvent dans le cas. Déplorable vraiment à fuir

The bank failed to stop a credit card scam even though we reported it within 30 minutes of the transaction. Their customer service said they would stop the transaction but didn’t. Then after a long period of complaining they refused to accept responsibility.

Money sent to Bankog bank account on 11.8.2025 (Monday) at 12:15 pm!!! Money is supposed to arrive on Wednesday 13.8.2025!!!! why?!!!! is that like a joke?!!! in today's era of IT payments and technologies!!!! The money sent has been deducted from my account!!!! immediately after sending it which is 11.8.2025 at 12:15 pm, but BANKOK BANK KEEP IT FOR 2 DAYS/HOLD IT (they are not acknowledged anywhere!!!!) and DO NOT ADD IT TO MY ACCOUNT!!! Bankok bank are thieves!!! They hold your money for no reason!!!! and they charge a transfer fee!!! I absolutely do not recommend this thieving company!!

Terrible bank.... I used this bank for 6 years until recently they have blocked all online transactions.. I've lost my entire business customers as they block all fb ads, Dropbox and everything online so I am unable to run my business. Absolutely terrible it seems they don't allow people to use their own money!!! I call them everyday for every single transaction then they block again without even respecting the customer first by calling them to ask first whether the transaction is ligitimate or not. Definitely not use this bank at all!!!!

Complaint Regarding Service at Bangkok Bank Foreign Exchange

This afternoon, I visited Bangkok Bank to use the foreign exchange service. From the moment I arrived, I felt unwelcome—seemingly due to being a foreigner.

After being seated, I handed my cash (contained in a plastic bag) to the staff member. She looked at it, gestured to her colleague, and commented, “What the hell, this is too much,” which I found to be highly inappropriate and unprofessional.

Shortly after, the exchange manager approached and abruptly told me I could not exchange money without holding a Bangkok Bank account. I found this confusing, as I’ve witnessed other foreigners successfully exchanging money there without a Bangkok Bank account.

Overall, the staff came across as rude, dismissive, and unwilling to assist. It felt like they simply didn’t want to do their job. Based on this experience, I would not recommend this branch to anyone.

Trying to get money back on a transfer an absolute nightmare, they basically steal your money

Lady at counter 3 took extremely longer than needed to process a western union transfer, she was not helpful or clear in how to do the form, usually they fill out information. This was a frustrating experience. I would not use this service again. They open at 11am also which is inconvenient time for a bank to open. They made me late for work.

A bank with issues that really don't care.
My international transfer by WISE from the UK went through as usual with notification of completion. Bangkok Bank after 3 days still not showing. As it was a repeat transfer by WISE with no changes tgerecis no reason to believe the error and loss was their fault ( but I am checking and they are responding. But after phoning and just being told to email the bank all I have received is a reply telling me WISE are at fault. The delay and possible loss is tsking food of the table of a poor Thai family, but they don't care. It's just numbers to them, profit.
UPDATE.
20th May.
After calling their overseas helpline, they refered me to their email help. So I contacted them by email and today they replied, by refering me to their overseas helpline that I called in the first place. Thank you Bangkok Bank for proving my point.
THEY DON'T CARE.

SECOND UPDATE.
Funny thing - the money appeared in my account shortly after I entered the first update! No explanations yet but WISE claimed the transfer went through in seconds! How many seconds in 5½ days?
I'll leave you to work that out.......but I have asked WISE to pinpoint why the delay was from their transfer from their bank (not BKBank but begins with a K) in Thailand to BK Bank.
Waiting......

In all my dealings with BB (mostly Hua Hin branch) I have found them to be very pleasant and efficient.

They’re really out of their minds with these inter-province deposit fees. I just had to pay hundreds of baht just to deposit (lend)them money, which the Bangkok Bank then uses to make 10% somewhere. And putting that aside—the reasoning about a “different province” is completely absurd. They’re absolutely nuts robbing you in daylight.

less than one star!!!! a bank of thieves who profit administratively from the misery of the children of expatriates who died in Thailand. a disgrace!!! you filthy thieves!!! Enjoy the money of the dead, you filthy corrupt country that you are

Quick to take your join fee & processing you, but take the p!Ss if you need to report lost or stolen atm 💳.. 3hrs to go through 9 customers before me... Literally cracking up watching the staff aka sloths move slow enough to watch time stand still. Foreigners have to endure this primitive service if god forbid you misplaced atm card

One counter taking care of over 40 people. Two other counters doing who knows what. 2 counters vacant. Waited over 1 hour 40 minutes to get new atm card. Said need bank book which I didn't have. Had passport and expiring card. Refused service

Again. Famously lousy support and online service. Hold for 24 minutes on their useless hotline, then get disconnected.

Credit card issues - Their support line is awful. Large number of menu items (to avoid person to person calls) and some of the English options are so heavily accented, they are impossible to understand. I'm writing this review white waiting for a "customer service" call; clearly they have no interest in the concept. Kasikorn Bank provides much better and more efficient service. Closing my BBank credit card today.

ALL TRANSACTIONS - APP

The app history shows a scroll down option of "All Transactions". This would mean money coming in and money going out.

It only shows money going out. This then is not "All Transactions". This is withdrawal only and no deposit.

Not good enough. Bad ledger.