BangkokBank Reviews 

Together with the bank employees, we spent 40 minutes just to enter the banking application on a smartphone. On the eighth attempt, after three facial scans and entering two different PIN codes with ATM confirmation, we were able to enter the interface. This is the worst banking application I have ever seen in my life. Even the bank employees agree that it is terrible app, but they can’t do anything about it.

the worst bank i know. a bank that only thinks about its own interests and especially not about its customers, even in the event of death. a disgrace. like their country, full of bargaining and corruption.

Do not use this bank. Despite them possessing the name that would make one believe they are the leading Thai Bank… they are absolutely awful.

The fact they are even in operation shocks me. Pathetic application, pathetic service and 0 reliability

Tonglor branch. Fast service ✅️
But can't communicate in English ❌️

Scammers, do NOT use this bank. Charges you got opening a personal and business accounts. Hidden fees, poor customer service. I had to wait 3 hours to verify my passport... Which they already had a copy of... Complete waste of time. I have now opened a personal account with Kasikorn Bank and have had no problems since.

they do not return a card that was forgotten in an ATM if it is not their bank's card

Mainly referred to their branch of samui central festival .
The worst branch ever ever...unprofessional and uneducated staff .....complete lack of customer service ...if you have nothing to do ..you can spend hours at their central festival samui branch ..doing nothing but enjoy AC .useless bank ...highly avoid the place .
It not used to be as such last year bit unfortunately they moved 5he director to Nathon

Hopeless customer service, especially the only male staff (about 50-60 years, height 1.6m and about 85kg) at the ground floor of Bangkok bank main office at 333 Si lom Road. Please remove him now or move him to another area away from the front counter or he will destroy the bank reputation.

Thank you
Incident at around 1-2pm 24th April 2024

Tres mauvaise expérience.
J'ai tente d'ouvrir un compte car je cherche a faire l'acquisition d'un appartement en Freehold a Phuket.
Pour cela j'ai besoin d'effectue un transfert vers un compte a mon nom depuis la France, c'est obligatoire pour un achat en freehold.
Par ailleurs il est tres difficile de transferer des gros montant depuis l'europe vers l'asie sur le compte d'un tiers.
Le personnel est particulièrement mal poli a l'exeption d'une dame au premier étage qui a essaye de m'aider en vain.

Cette banque n'aime pas les etrangers et vous le fais savoir ouvertement, le manager m'a clairement dit que dans ma situation il était possible d'ouvrir un compte mais qu'il ne souhaitais pas le faire.. sympathique.

C'est dommage et pas forcement une bonne chose les investisseurs étrangers.

Si vous avez a faire a eux, bonne chance !

Recently on morning of 9th March 2024, I went to the Bangkok Bank Robinson Kanchanaburi branch to inquire about online banking. Upon arrival I was warmly welcomed by the security guard and soon met by bank officer Khun Pichitporn whom was attending at counter 5.

I am most obligated to mention that throughout the transaction, Khun Pichitporn was attentive, helpful, knowledgeable and professional. All my requirements and expectations for assistance were met . He went out of his way to ensure that I was made to feel valued and welcomed . Once again, the services rendered were overwhelming and most pleasant .

Regards
Gooi Boon Ong

when withdrawing money from an ATM. Unfortunately, I forgot to collect the card. all banks I know have a card return service. Unfortunately, the Bangkok bank refused to return my card because they do not have such a service and the cards left are destroyed

Branch will not listen to complaint head office will not reply to letters.

อยู่ห่างจากพวกเขาเพื่อประโยชน์ของคุณเอง ฉันถูกหลอกลวง €67,000 แต่ได้มันกลับมาผ่านบริษัทกู้คืนในรูปโปรไฟล์ของฉัน โชคดีที่การค้นหาโดย Google ธรรมดาทำให้ฉันไปที่บริษัทกู้คืน และเรื่องราวของฉันก็เปลี่ยนไปอย่างน่าทึ่ง

It's really bad. They deducted my money for the debit card fee without informing me in advance even though I officially cancelled the card a few months ago. Why the bank staff did not tell me anything about this whether I have to still pay for the card fee on the day I made a cancellation. I'm very disappointed and quite angry for what they've done. With other banks, they sent me a message telling me that it's almost the time to pay for the card fee and the date that the fee will be deducted from my bank account. However, I've never experienced this with BANGKOK BANK. IT IS REALLY BAD. I would like to warn any other people who would like to become their customers, please think again before making a wrong decision to choose this bank as your bank in the future.

My recent experience with Bangkok Bank has been nothing short of a frustrating ordeal. I moved from Chiang Mai to Phuket and, unfortunately, my credit card was mistakenly sent to my old branch in Chiang Mai. This simple mistake has turned into a nightmare, and the lack of responsiveness and accountability from the bank is deeply disappointing.

Upon realizing the issue, I promptly notified the Phuket Branch and requested them to transfer my credit card to the correct location. That was four weeks ago, and despite numerous visits and empty promises, my credit card is still not at the Phuket Branch. This prolonged delay has caused significant inconvenience and has left me without access to my credit line during this period.

The final straw came when I spoke directly to the Manager at the Phuket Branch this morning. I explained the situation, hoping for some reassurance and immediate action. However, the Manager's response was incredibly unprofessional and disheartening. He simply rolled his eyes, shrugged his shoulders, and without saying a word, walked away nonchalantly. This kind of attitude is unacceptable, especially from someone in a managerial position who is supposed to address customer concerns.

This experience has left me deeply dissatisfied and questioning Bangkok Bank's commitment to customer service and accountability. As a long-time customer, I expected better treatment and a proactive approach to resolving issues. Instead, I have been met with indifference and negligence, which is not something you'd expect from a reputable banking institution.

Having my credit card stuck at the wrong branch for weeks and receiving such a dismissive response from the Manager has eroded my trust in Bangkok Bank. If they cannot handle a simple task like transferring a credit card, I seriously doubt their ability to handle more complex financial matters.

I urge potential customers to be cautious and consider the possibility of facing similar issues when dealing with Bangkok Bank.

In Jomtien my wife and I had wonderful friendly service from Jaiporn Rattapun. Amazing lady.
Ref 1520 696069
Thank you so much
Mr Barnett

I closed my savings account with Bangkok Bank yesterday. Balance was 30,000.00 but they took 13,852.26 for CMB, Combined No Book Transaction. I had my savings book with me and it was updated. This is so wrong. How do I get my money back.

The Pracha Churn Road office has no intended to service waiting customers in a acceptable time frame. They have in the morning rush hour 1 clerk servicing a ever growing queue of at least 10 customers. What kind of service is this? Very unprofessional.

Bangkok Bank Nong khai! Die letzte Bank die ich je gesehen habe! Lässt mich 40 Minuten warten bis ich zum Schalter kann und teilt mir dann mit das sie mir kein Geld geben wollen obwohl ich eine Visa gold Card habe. Mein Konto ist mehr als gut gedeckt, kein Tages Limit, aber wenn diese kleinen Götter keine Lust haben dann bekommst du halt kein Geld. Steckt euch euer Geld 💰💸 in den allerwertesten mich seht ihr nie wieder.

Terrible service and very long waitingtimes when you have to do something .
The Phon Pisai office is sooooo slow .