I wrote to Good Food over a week ago, no reply. It used to be a good magazine with plenty of recipes, over the years it has become progressively thinner and this October only had 45 recipes , comp... Toon meer
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I paid a £41 year subscription at the beginning of September with the promise of a free gift of a slow cooker. I havent received anything yet and it is now almost November.
Purchase was complicated. There was a deal in BBC Gardeners World but I think I got a better deal from an internet search. Also is the magazine a BBC publication The cover just says Good Food. Neve... Toon meer
Bedrijf heeft geantwoord
So Look forward to receiving GF magazine every month. Work out way through the recipes each month keeping the ones we personally enjoy. Love it
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Good Food
Geschreven door het bedrijf
Good Food is proud owner of the UK’s number one food website; a brilliant app, the UK's market-leading food magazine; the UK’s largest food event – Good Food Show – and a hugely successful series of cookbooks. You can also learn with us and enjoy storytelling and recipes in our podcasts.
Every recipe published by Good Food is thoroughly tested by the recipe development team. The brand offers more than just trusted recipe content; Good Food is the go-to destination for everything to do with food including health, meal planning, smart budgeting, family, drinks and reviews. Whether you’re looking for healthy recipes, how-to cook advice, kitchen gadget reviews, easy family recipes, budget meal plans and shopping lists, the latest foodie travel inspiration or the perfect recipe for dinner tonight, we’re here to help.
Contactgegevens
Verenigd Koninkrijk
- www.bbcgoodfood.com
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 38% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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I wanted a subscription
I wanted a subscription. Tried several times on line & by fon. Impossible. In the end I gave up & I won't bother again.

Antwoord van Good Food

Antwoord van Good Food
Great
Joined Good Food using an offer and I love it. Both the app and magazine are great. Tried so many new recipes and will repeat most of them. Husband and granddaughter enjoy them too.
The app is great for putting in some ingredients you want to use and it will give you recipes containing them. So helpful.

Antwoord van Good Food
Terrible customer service
Terrible customer service. Far too slow and completely unhelpful.

Antwoord van Good Food
Not much to be inspired by in recent GF
I signed up for a second subscription after a trial subscription finished at the beginning of the year. We liked it initially but its been quite hit and miss and the last 3-4 magazines we have had have been really boring. There is far too much advertising, which makes it look more and more like those free magazines you get in the supermarket and just not enough interesting recipes. It seems everything is a slight variation of recipes that we have seen before, not many fresh and new recipes. I'll not renew the subscription anymore.

Antwoord van Good Food
Interesting articles.
Interesting articles. One recipe plus photo takes 2 pages. More recipes and less waste of space needed.

Antwoord van Good Food
Great recipes using in season produce
Great recipes using in season produce. Easy to follow recipes that give good results.

Antwoord van Good Food
Great recipes
Took out a yearly subscription. Took a while for first magazine to arrive but enjoying receiving them now. Mainly use the app to find a recipe, very quick and easy and have enjoyed lots of different foods we wouldn’t normally eat. Look forward to going through the magazines properly when time allows. Worth the subscription cost, happy 😊

Antwoord van Good Food
I just love the good food magazine
I just love the good food magazine, so thought incase I miss a month I would have a subscription.

Antwoord van Good Food
I like the seasonality of the recipes
I like the seasonality of the recipes, and a clear drive to find new methods and ingredients/flavours. I would like more than just a nod to gluten free though

Antwoord van Good Food
Great variety of recipes
Great variety of recipes. And helpful techniques. I like that there recipes to suit for every level of skill

Antwoord van Good Food
Your magazines are brilliant
Your magazines are brilliant. So many great recipes and various other topics are covered. Great value for money.

Antwoord van Good Food
BBC Good Food Exhibition
We attended the BBC Good Food exhibition in June at the NEC and whilst mostly it was excellent, we were very disappointed with the food served in the subscribers restaurant area. My wife had the lamb which was mostly fat and gristle which gave her a mild case of food poisoning. Add to that despite the meal supposedly costing £35 per person, with a £10 discount for pre-booking, the bill was £91. My mathematics may not be wonderful, but I think that's an overcharge of £41. Never again!!
Unbelievably slow and unhelpful customer service
Bought a magazine and online subscription for my wife in May. Couldn't get online account to link to subscription. Asked for help on 4th June. Still have no resolution 3 weeks later. Takes ages to get a reply. And the replies don't seem to actually read the problem you're having, just copy and paste generic email templates (delete app, log out log in etc).
Pretty terrible to be able to buy an online subscription but not use it
What a disappointment, don’t waste your money
What a disappointment! I’ve used BBC Good Food for years… for free. Now that I’ve taken advantage of their £4.99 for a year’s subscription offer, I really wish that I hadn’t bothered! Gone are the good mix of English and exotic recipes that my family and I have enjoyed for years - an example; I wanted to make a spicy minced beef dish, but all BBC Good Food had to offer was a veggie-mince version, with couscous! Isn’t it funny that now, not only do you want to charge us for your recipes, you want to also dictate what we do and don’t make - it’s that BBC attitude again! By all means add to the available recipes, but don’t take others away from your customers. Stuff your ‘political correctness’ I will go elsewhere.. if I can ensure that you don’t automatically take payment from me next year, it’s worth cancelling my bank card just to prevent this. No wonder everyone has lost faith in the BBC.

Antwoord van Good Food
BBC Good Food has been appalling
BBC Good Food has been appalling. I would have expected better.
I signed up for the magazines with the promise of a saute pan in August 2025. After chasing almost a dozen times, it finally arrived in April/May 2026.
I was notified that I had won an air fryer & that it would arrive at the end of March....it didn't. I chased again & a slow cooker arrived along with the above saute pan. I called to get this sorted in May & was told that they would be in touch to organise sending the correct item & collect the incorrect one....I'm still waiting.
The customer service isdreadful & I am sorely tempted to cancel my subscription.
Avoid avoid avoid
I signed up for the free sauté pan offer in January 2026 and to this day, I haven’t received the item.
I contacted customer service as I was told it would arrive within 6 weeks, and when that 6 weeks passed, I was told I would be sent a replacement and surprise surprise, nothing has turned up.
I did get a refund quickly after I contacted customer service to let them know my dissatisfaction, and to tell them I don’t believe I was ever going to receive the pan.
It feels like a scam to get you to sign up to get a ‘free item’ which never appears and they’re hoping people can’t be bothered to chase them when it doesn’t arrive.
Absolutely awful company, I hope others don’t fall prey to this scam as well.

Antwoord van Good Food
I like the app, Customer Service is Shocking
I like the app, I have lots of saved recipes. The problem is their customer service is absolutely shocking. The app is on my I pad, when I try to open it on my I phone I can’t as the reference numbers against my subscription don't seem to match. Have emailed several times but they are next to useless and if you are lucky enough to get a reply, what they tell you to do is nonsense. I will not subscribe anymore through Apple next time, maybe just with an email address, perhaps I can get it on both gadgets next time.

Antwoord van Good Food
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