Johnny is very professional and helpful. I appreciate that he went above and beyond calling to let me know i ordered parts I did not need and took care of canceling that portion of my order. Communic... Toon meer
Bedrijf heeft geantwoord
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Terrible customer service and knowledge. Will be hiring legal assistance because of them selling me wrong tires for my wheels and not standing behind it or the extended warranty I bought because they... Toon meer
This company is bad ass very fast shipping. Everything was shipped very well. Great communication. I’m definitely buying from them again.
Bedrijf heeft geantwoord
The website is easy to navigate. Ordering was a breeze. They have a wide selection of products. The shipping was quick for a very bulky item They have great communication.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
BB Wheels is a small family-owned business located in Albany, Minnesota. We specialize in delivering wheels, tires & vehicle accessories anywhere in the lower 48 states. Our family takes pride in keeping our overhead low while buying directly from the manufacturer in large quantities in order to pass significant savings onto you, our valued customer. Our goal is simple, small-town personal service with high-quality products at prices that our big city competitors can’t beat. As a family-owned business, we know what it’s like to shop on a budget. Our mission is to become your preferred shopping destination for wheels, tires, and vehicle accessories.
Contactgegevens
209 County Road 156, 56307, Albany, Verenigde Staten
- 3203332155
- sales@bbwheels.com
- www.bbwheelsonline.com
4,2
Goed
707 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 61% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The rims I need were easy to find on…
The rims I need were easy to find on this website. i bought 1 last year and needed 2 more and good thing they had them in stock! Also shipping is super fast!
15 april 2024
Review zonder uitnodiging
Antwoord van BB Wheels
Karla,
We are so grateful for your review. Thanks for sharing your rating with us and the community.
Thank you,
BB Wheels
Quick delivery
Quick delivery, and great pricing. Will purchase again.
12 april 2024
Review zonder uitnodiging
Antwoord van BB Wheels
Steve,
We’re glad we could be of service and appreciate the kind words! Please see us again if there is anything else you need!
Thank you,
BB Wheels
Antwoord van BB Wheels
Jay,
We appreciate the great review and look forward to working with you again soon.
Thank you,
BB Wheels
Antwoord van BB Wheels
Samuel,
We appreciate the fantastic review and are glad we could be of service.
Thank you,
BB Wheels
Great customer service
Great customer service. Very fast shipping
26 maart 2024
Review zonder uitnodiging
Antwoord van BB Wheels
Timothy,
Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work.
Thank you,
BB Wheels
Everything was in order
21 maart 2024
Review zonder uitnodiging
Antwoord van BB Wheels
Carl,
Thank you very much for sharing your experience with us.
Thank you,
BB Wheels
Pretty good customer service
I placed an order for wheels a few days ago thinking they’d fit. When I emailed customer service to double check, Nate advised me that they wouldn’t fit and helped me change my order before they were shipped out. He also helped me find the tires I wanted. I never received a confirmation email for my order for the tires so I spoke with Austin via chat and he was able to fix it manually so my order went through. Overall, everyone was very helpful and I’m super excited for everything to get here!
18 maart 2024
Review zonder uitnodiging
Antwoord van BB Wheels
Cory,
We are so thrilled to hear that you had such a smooth experience with us and one of our brilliant agents!
Thank you,
BB Wheels
Easy to find part to fit my vehicle
13 maart 2024
Review zonder uitnodiging
Antwoord van BB Wheels
Zachary,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thank you,
BB Wheels
#1 Service Guaranteed…
Next day shipping and everything was correct!! Easy website to use… You couldn’t ask for any better service. Thank you again and I will be using you in the future to purchase wheels for customers.
13 maart 2024
Review zonder uitnodiging
Antwoord van BB Wheels
Paul,
It is because of customers like you that we continue to improve as a business! Please come see us again soon.
Thank you,
BB Wheels
STEER CLEAR!!
STEER CLEAR!!! DO NOT GIVE THIS COMPANY YOUR MONEY!! order from a reputable site! BB’s website and sales rep Nate said the wheels would fit. They do not fit and when I called BB an incredibly rude “customer service” person named Sandra immediately told me this is not their problem and that I could buy spacers from them. I emailed her proof of my convo with Nate and she didn’t care. She couldn’t even be bothered to spell my name right. This company could care less about selling you the correct product. Save yourself the hassle. Order from someone else!
12 maart 2024
Review zonder uitnodiging
Antwoord van BB Wheels
Prescott,
We’re sorry to hear you had a negative experience at our store. Our goal is always to provide excellent customer service, so we’re disappointed that we didn’t meet your expectations. Please know we are currently looking into this matter for you to see what the resolution can be.
Thank you,
BB Wheels
Have ordered 3 sets of tires from here…
Have ordered 3 sets of tires from here been amazing company and always fast shipping
9 maart 2024
Review zonder uitnodiging
Antwoord van BB Wheels
Bryan,
We truly appreciate your continuous support and trust in us.
Thank you,
BB Wheels
A great waste of time.
I recently placed an order though BB Wheel for rims which they had no problem charging me for. 2 days later I get an e-mail informing me they were canceling my order and refunding my money "due to our anti-fraud system". As I look in my credit card account there is still no pending refund. This has been a great waste of time. I will be placing my order though a different business and steering clear of BB Wheel.
8 maart 2024
Review zonder uitnodiging
Antwoord van BB Wheels
Kirk,
We’re sorry to hear that you had a bad experience. We appreciate your feedback. Looking into your order it does look like your refund was fully completed on 3/8/24. Some credit card companies do take up to 72 hours to show this on their statements. Do not hesitate to reach out for any further communication regarding this.
Thank you,
BB Wheels
Antwoord van BB Wheels
Gil,
We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!
Thank you,
BB Wheels
The wheels that were suggested didn't and they tried too tell me I had to pay over $400 in fees.
The wheels that were suggested didn't fit. I found this out from les schwab during the time they were gettting delivered. So I refused the delivery because their expert's didn't know what they were talking about. BB Wheels tried to charge me over 400 dollars in fees for restocking and delivery refusal on a $500 order. Which to anyone with common sense seems egregious. If you suggest the wrong product and that product gets returned. The customer is not liable for anything including returns.
I will never ever shop hear again. So many other companies offering the same things.
See ya BB Wheels
RESPONSE: I will make a new post with screen shots. So everyone can see Danelle.
3 maart 2024
Review zonder uitnodiging
Antwoord van BB Wheels
Hi Bryce,
We appreciate your feedback. It does look like you did place this order on your own without any help from any one on our sales team. There was no communiction records prior to your order. Unfortunately at the time of check out you did agree to the terms and condtions of refusal of deliveries which does include return shipping and restocking fees. We’re sorry for any inconvenience this may cause you.
Thank you,
BB Wheels
Antwoord van BB Wheels
Dan,
It is because of customers like you that we continue to improve as a business! Please come see us again soon.
Thank you,
BB Wheels
Great selection and price
5 maart 2024
Review zonder uitnodiging
Antwoord van BB Wheels
Jason,
We are so thrilled to hear that you had such a smooth experience with us.
Thank you,
BB Wheels
Andy was on point
Andy was on point. He knew exactly what I wanted. He knew my vehicle and recommended the right products. He returned my calls and answered all my questions with patience and total respect. This is a family owned but professionalism is by far a hole in one.
29 februari 2024
Review zonder uitnodiging
Antwoord van BB Wheels
Jeffrey,
We are so happy to hear you had such a good experience with Andy and that we were able to assist you in creating what you were looking for.
Thank you,
BB Wheels
It was quick and easy to find what i…
It was quick and easy to find what i wanted and the payment processing was easy
3 maart 2024
Review zonder uitnodiging
Antwoord van BB Wheels
Mario,
Thank you so much for this lovely review, we are so happy to hear you had such a good experience with us.
Thank you,
BB Wheels
You guys rock good product will buy…
You guys rock good product will buy again
1 maart 2024
Review zonder uitnodiging
Antwoord van BB Wheels
Dennis,
It absolutely makes our day to hear that you had such a good experience with us.
Thank you,
BB Wheels
Received the wrong tires
I ordered crosswind 265/70 r17 At tires (4) $139.78 each.
After receiving them from FedEx I noticed the tires are the wrong brand but the right size, I received Travelstar Ecopath AT SUV tires. Kind of itching my head about that one how am I supposed to put the little tiny tires on my big Chevy Silverado? Good question huh.
I will admit it only took 2 days to receive my new "wrong" tires to get here. They shipped from Kalamazoo Michigan to Iowa.
25 februari 2024
Review zonder uitnodiging
Antwoord van BB Wheels
Jamison,
Thank you for bringing this to our attention. Please reach out to our team if you see there is a mistake made.
Thank you,
BB Wheels
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