BDR Group  Reviews 

Phil was extremely helpful! We work with BDR on a day to day basis, but today we had a serious issue and needed urgent help. Phil made himself available immediately and helped us out straight away! We work in a fast paced environment so being up and running again within a short space of time was great!

Martin and Justin have been amazing going above and beyond for our work place not just on site but behind the scenes too. They have explained each step of the process and helped us to understand the new equipment that has been installed. Really appreciated.

Submitted my request and this was dealt with very promptly and without delay

Smooth service from Nduduzo, Thank you

Quick response for the mandatory Sage update

Positive comments about Felipe’s IT support
- Felipe demonstrates excellent technical expertise, consistently providing accurate and efficient solutions to a wide range of IT issues.
- His ability to communicate in multiple languages greatly enhances collaboration, especially when dealing with international teams.
- He is exceptionally helpful and approachable, always willing to assist and explain things clearly and patiently.
- Felipe shows a proactive attitude, often anticipating needs and resolving problems before they escalate.
- His professionalism and commitment make the IT support experience smooth, reliable, and highly effective.
- He handles complex situations with confidence and calm, inspiring trust in his technical judgement.
- His responsiveness and attention to detail stand out, even during periods of high demand.

Another ticket solved withing a few minutes - A++++++

BDR Group representative dealt with my query promptly, enabling me to get back to work with minimal delay.

They were able to resolve the issue quickly.

Fantastic job by the BDR team from ordering, to being constantly updated, and to the final install,

The problem has not been resolved as had the news that it had.....no one has contacted me dispite several emails to named people

Charles Pritchard

Diane Dolman is brilliant, has sorted all my upgrades for years and at great prices and delivered all over the country. I know she has been in the role for years but always totally dedicated and nothing is ever to much.

BDR came through for us very quickly and with great advice which worked to our and our client's benefit. Thank you BDR!

Melissa booked me in to solve a non urgent issue, phoned me and resolved it remotely, waiting to check issue was solved. She was friendly, professional and efficient, than you very much!

Terrible company, I would encourage you to go elsewhere.

We moved our phone system and call recordings to this outfit 18 months ago as they were also managing our IT (due to them buying out our existing IT company).

As well as the most awful service from poorly trained staff, they have twice deleted our call recordings which we require as part of our regulations. Once could just about be forgiven but twice is not acceptable.

We will now be pursuing legal action against this company for damages, they are incompetent and should not be allowed to look after 3rd party data.

100% avoid.

Very efficient service, with regular updates and a prompt resolution to the problem.

Jason was amazing. He has set up all my team with shared drives directly on our devices without having to manually link up to the cloud each time.

He has also wiped and help me rebuild a laptop for a different employee with all our applications and logins so they can instantly use their device.

Communication throughout the whole process was spot on.

AVOID AVOID AVOID.
BDR. Are a very special company, they pride themselves in not doing whats been ask for by the client, they provided my company with phone telecoms at first, we then required an internet facility, via their special router, which never worked. Wanted over £200.00 In monies to come out and fix it. We said no thanks. For a communications company absolutely terrible. As you will read in these reviews under 1 star.

Followed by you signed a 3 year contact (beware of signing any contact with this organisation) If your not happy with the service why pay any money.
There is only one way to deal with companies like this. And that`s the small claims court. CCJ, (A County Court Judgment) We did not get that far, as the court mediation department, resolved our problems, the contract was lifted,nothing to pay and we were paid our monies back for equipment that-never worked. Without a doubt this is a sharp practice company, stay right away.
And remember its easy to file a CCJ and you can claim up to £10,000 pounds. Take some time out and research what you can do with companies such as this.

Phillip was very helpful, friendly and efficient

I was dealt with efficiently and I wasn't bamboozled with lots of IT talk that may have gone over my head.