BDR Group  Reviews 

Great support by Felipe Rodrigues

Unreliable hardware, difficult to get in touch with, take months to sort technical issues, when trying to cancel they hide behind ambiguous contract terms (even when they've breached the terms themselves). Will not be renewing, when I can eventually leave.

Been really impressed with how BDR have dealt with our IT and telephony this year. They listened to our requirements and put in place a solution where we have seen really good response times. My staff are moaning at me a lot less about IT issues which is great. The people dealing with our issues seem to know what they are doing which is also vital. Have to give a shout-out to our account manager who not only is an all-round good guy but always done his best when issues have come up. Thank you.

He was very quick and efficient and took time to show me at my pace what I need to do to change permissions. Excellent service.

Philip is always EXTREMELY quick and efficient at resolving issues, and he's polite too !
He always replies soonest possible and has never let me down.

Every time I call in with an issue, urgent of course ; )- it is always solved very quickly and painlessly. BIG shout out to Phillip Fielding as I think all bar one time he's been the angel to fix everything that I have presented over the past couple of years. THANK YOU PHILLIP ! - I appreciate your ongoing patience with me : )

As always, Kevin at BDR provided excellent Avaya support and resolved several issues we were experiencing. I'm very happy with the service.

Communication across the teams is strong, and there’s a real commitment to delivering quality service to customers.

Diane and the mobile team have been fantastic!
The process of setting up a new contract has been simple and easy. - A job that we have been putting off for so long, because of the time I thought it would take, has taken no time at all!.

All questions that I had were answered before I could ask them. Contacting the team is easy, there is no waiting for a response, it has been almost instant! Customer service is priority for the team.

Overall just a great company to do business with! :D

Excellent service received from Phil Fielding who reacted at short notice to assist with arranging the necessary systems access for a new starter. I have always found Phil to be very helpful and willing to go the extra mile in the provision of customer support to the business, so I wanted to take the opportunity to post a review in recognition of his efforts.

Phillip Fielding is the backbone of my sanity. He understands what I need, even when I lack the knowledge/experience to use the correct terms for explaining. He is conscientious and is a credit to BDR group.

Thank you for your hard work, Phillip.

BDR have been great to work with when it comes to account management and technical support from 2nd/3rd line

They know our account well and have been supporting us for many years since the acquisition of the initial supplier.

Glad the sam people are there, great support from Rich, Steve and Mabel and now Ade.

I was supposed to get an engineer tomorrow but he turned up today and was so helpful.
Martin stayed until he fixed the problem (with the help of Richard).
Very friendly

Diane Doleman and the mobile team are a great bunch to deal with. Calls and emails are answered promptly and efficiently and issues are resolved expediently. They go the extra mile to ensure that great service is provided and it’s nice to refreshing to deal with a personable team 🤩

Philips calm and logical approach always puts me at ease. He methodically works through the stages and resolves the problems. It is a great comfort to have him looking after my company.

Absolutely brilliant company, we have used BDR Group for about 8 years now and our contact Diane Dolman has always sorted out any issues immediately and without any need for chasing up, would recommend them to anyone

We have worked directly with Phillip Fielding for a while now and nothing is ever too much trouble for him. He answers all emails straight away, he is always helpful and gets the job done straight away. We can always count on him as a business. Thank you for all your help Phillip!

We recently worked with Phillip Fielding from BDR Group and were thoroughly impressed with his professionalism, expertise, and prompt response. Phillip quickly assessed a complex technical issue and provided clear, practical guidance on the necessary remedial actions. His calm and knowledgeable approach gave everyone confidence that the situation was being handled effectively.

We’re very grateful for his support and wouldn’t hesitate to recommend both Phillip and BDR Group for their exceptional service and technical insight.

After having a very poor experience with another IT company, BDR had changed our feelings with IT companies in UK. They are very professional and proactively addressing our needs. Their Technician Phil Fielding is very knowledgeable and very helpful! Highly recommended to all businesses big or small.