BDR Group  Reviews 

Phillip from the support team is always ready and willing to help with any query I have. He consistently communicates with everyone to ensure a smooth process from start to finish!

BDR have been very supportive in resolving issues for our charity. Dean Mitchell in particular has always been a reliable contact, providing great service in a timely and helpful manner.

We have been with BDR for many years and during all of that time, Dean Mitchell has gone over and above when we have had any issues. He is always willing to help and sorts issues speedily and if explanations are required he always aims to inform you in a way you will understand. During our office move, we had complex IT issues and Dean ensured we were able to work using his expertise. Thank you Dean.

Excellent support provided by BDR in setting up our new phone/internet system. Great communication and support with any issues that came up. BDR staff were excellent and interacted with our employees brilliantly. Highly recommended.

Since joining the company some 16 months ago there has been several occasions when we have needed complex technical assistance and needed it promptly.

On each occasion, Dean Mitchell, of BDR, has been available on the phone with an in-depth knowledge of our business and technical infrastructure. On each occasion Dean or a trusted member of his team managed the incident and kept us briefed throughout and provided a close report with recommendations. Dean and his team help our business to stay safe and connected. Thank you.

Diane Dolman and the mobile team at BDR have been nothing short of brilliant whilst looking after our mobiles and landlines. I have leant on their knowledge and experience several times and they have always found a quick and cost effective solution. I would recommend engaging with them for any of your communication needs.

We've had a longstanding relationship with BDR, I have dealt personally with Diane Dolman for nearly 10 years. Diane is always exceptionally responsive, nothing is ever too much trouble and I am never waiting for a reply! In the events Di is off, the mobile team always pick up the enquiries equally as fast. Great to have a company to deal with who you trust!

We have had the most awful experience with this company. Ever since BDR acquired the company who looked after our IT we have had issues.

As a regulated company we are required to record all our calls and keep these for a minimum of six years. BDR deleted all calls from one of our employers at the start of the year which has caused us huge issues. Recently BDR failed to commence call recordings of a new employee for a month which again has caused us huge compliance issues.

They have now threatened us with legal action as we are migrating our services to a more reliable and reputable company.

From our experience i would recommend you avoid this company.

We have been with BDR for many years now and for the last few have had Diane Dolman as our primary contact. Nothing we ask is ever too much trouble for her, and is dealt with quickly. She is always supportive, friendly and cheerful. We would not hesitate to recommend.

Diane Dolman deals with us as a group of companies and handles everything, she's great as well as the mobile team. Very fast and responsive and action everything we need!

Quick to respond to both email and telephone support queries, we can usually rely on a swift resolution. Very helpful and knowledgeable team, we like working with BDR. Always looking for the best solution to solve the problem, BDR feel like a part of our business with their expert IT and Telephony support.

We have used this company for quite a few years and always had great service, especially from Diane Dolman who always gives excellent advice and goes above and beyond to help and answer and questions we have had.

Been with BDR group for many years and their predecessor. I use the mobile phones team and I have been fortunate to have been assigned Diane Dolman as my go to contact.
Diane is absolutely fantastic, she is extremely knowledgeable on all things mobile phones, she gets things done and will always keeps in touch by way of updates if needed and is very pleasant at the same time. Industry in general needs more Diane Dolmans.

Excellent sales department, Appalling aftersales and support. Second case now of over a week without a good internet connection. No retun calls/comms, no resolution, no call back from managers when requested. Avoid if you value any kind of service for your business.

Thanks to Dean (as usual) for explaining a possible domain issue we thought we had, in super-simple terms that I actually understood.

Ade was fantastic in helping us get our internet sorted. It wasn’t a straightforward issue to deal with, but he explained the process clearly and made sure I understood exactly what I needed to do on my side so he could get everything done on his. His communication was excellent, and he made what could have been a frustrating experience feel simple and manageable. Really appreciated his patience and professionalism, highly recommend!

I have be dealing with Dean Mitchell for several years now and I can honestly say he is amazing, nothing is ever to much trouble and most of the time my requests are very last minute and required immediately and he always delivers without any fuss. His knowledge of our systems is next to none.

Got me out my 4com nightmare smoothly and been great so far

Di (Dolman)always goes the extra mile for us a company and follows up to let me know what is going on. Many companies don't have the same one-to-one service that we get with Di & Della at BDR.

Over the years that I have personally delt with BDR through work, the customer service has been brilliant especially Di (Dolman) No matter the issue or even if it was just a bit of help due to my lack of knowledge she has always been there would HIGHLY recommend. We definitely need more Di's in this world! :)