Had to give 2 stars as it wouldn’t allow me to post giving 1 star. Ordered a bed & 2 mattresses 9 days ago, paid for priority shipping & still can’t get an update on my purchase. No tracking number... Toon meer
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Lees wat reviewers zeggen
Ordered bed. Waited, waited. No email for tracking, ETA for delivery even knowing it can take up to 10 weeks. Emailed them twice, heard nothing. Found a contact on What's App got a reply to apologis... Toon meer
Great products, easy order process. Communication was awesome answered questions quickly and followed up to make sure all was good. Fast delivery and tracking partners provided updates and timeframes.... Toon meer
Bedrijf heeft geantwoord
I was a bit hesitant ordering a bed online, but Bedzy made the whole process really easy. I chose the Trinity Bed and also went for the mattress comfort package, which included a topper and four pillo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Here at Bedzy, we make buying a new bed EASY. Your bed is an essential part of your life and plays a bigger role than you may think. We spend a third of our lives asleep, so it is not at all surprising that your time sleeping can have a big impact on your life. With our low prices, and huge range of stock we invite you to upgrade your sleep with Bedzy! We are 100% Australian owned and operated, and dedicated to helping all Australians achieve the perfect balance of style, innovation, and functionality in the bedroom. We take great pride in our quality, values, and commitment to customer satisfaction. We strive for the best, and we offer it at the best possible price.
Contactgegevens
Level 23, 727 Collins St, 3008, Docklands, Australië
- support@bedzy.com.au
- www.bedzy.com.au
3,7
Gemiddeld
699 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 32% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Absolutely stoked with our new mattress…
Absolutely stoked with our new mattress and bedding. Ive now done 2 x kids bedroom and 1x master bedroom. The mattress is so comfortable and affordable. Service was fantastic from ordering to delivery. Cannot fault this company, I will be ordering again when my 3rd bubs is out of his cot.
21 mei 2026
Review zonder uitnodiging
Antwoord van Bedzy
Hi there,
Thank you so much for your incredible review and for trusting Bedzy with three bedroom makeovers already!
We’re absolutely thrilled to hear your new mattress and bedding are comfortable, affordable and that everything went smoothly from ordering through to delivery. Knowing you’ll be back when your third little one moves out of the cot truly means the world to us.
We’re so grateful for your continued support and can’t wait to serve you again when the time comes.
Warm regards,
Fraser
Bedzy
Bedzy is a SCAM
If only I’d checked these reviews before purchasing. I’d suggest anything over 1-star is a paid reviewer. Waited the expected 20 business days and still no delivery. Now told to wait 30 business days. Have demanded a refund and now crickets. Just ordered a simple bed frame with no bed head but that seems to be too difficult for this dodgy company. I’m going to take this to the ombudsman after seeing so many disgruntled customers. No phone number to ring and emails going unanswered. Was a present for my son’s birthday. Sooo disappointed. If you want to deal with AI customer service and never receive your product then this is a great business. Otherwise do not trust these claims of fast delivery or anything local.
11 mei 2026
Review zonder uitnodiging
Antwoord van Bedzy
Hi Davida,
I’m Fraser, the manager at Bedzy, and I’m genuinely sorry for the delay and the lack of clear communication you experienced. We were overwhelmed by the volume of orders during this period, but we accept that you deserved much better updates and service from us.
Your order has now been fully refunded. Bedzy is a legitimate Australian business, and we do not pay customers to leave positive reviews, so the claims that we are a scam and that our positive reviews are paid are extremely concerning and untrue.
While we completely respect your right to share your honest experience regarding the delay and communication, we would be very grateful if you could update those particular accusations now that your refund has been completed.
Should you ever need anything from us in the future, please ask for me directly. I will personally ensure you receive the service and care you should have received this time.
Warm regards,
Fraser
Bedzy
Still No dispatch after a month!!!
Ordered on 3 May 2026 and as of today my item has still not been dispatched — over a month later. The website advertises 7–14 day delivery, which is clearly not being honoured.
I have contacted Bedzy multiple times seeking a resolution and have received no satisfactory response. I am now pursuing a chargeback through my bank due to non-fulfilment of the order.
The lack of communication and failure to dispatch within a reasonable timeframe is unacceptable. I would caution anyone who needs their item in a timely manner to look elsewhere. I hope Bedzy will contact me urgently to resolve this before the chargeback is finalised.
3 mei 2026
Review zonder uitnodiging
Antwoord van Bedzy
Hi Dehran,
You were completely right to expect better, and I’m genuinely sorry. Your order should not have remained undispatched for that long, and you should not have had to repeatedly contact us to get a clear resolution. We let you down.
Your order has now been fully refunded through PayPal, as you requested. While I’m glad the refund has been completed, I understand that this does not undo the inconvenience and disappointment caused.
We should have handled your order and communication much better from the beginning. Should you ever be willing to give Bedzy another chance, please ask for me directly and I’ll personally ensure you receive the service you deserved this time.
Warm regards,
Fraser
Bedzy
EXTREMELY POOR DELIVERY TIME
It has been nearly 8 weeks since I placed my order and to date it still has not left the warehouse - I paid additional for priority ( which the company has returned the fee due to the delay ) support lady has been very apologetic however this does not help that I do not have a bed to sleep in doubt I would take the risk of ordering from this company again
4 juni 2026
Review zonder uitnodiging
Antwoord van Bedzy
Hi Kerrie,
I’m truly sorry for the experience you had, particularly after trusting Bedzy with three separate orders. You deserved far better from us.
Being left waiting nearly eight weeks without a bed to sleep on was completely unacceptable, and I understand that refunding the priority fee did little to make up for the inconvenience and disappointment caused.
I’m relieved to see that everything has now been delivered safely, although I know that does not erase the frustration of the delay. I’ll be personally reviewing your orders and communication history with my team so we can understand where we failed and ensure we do better.
Please ask for me directly if there is ever anything you need. I’m here to help and will personally make sure you are properly looked after.
Warm regards,
Fraser
Bedzy
I placed an order with Bedzy and paid…
I placed an order with Bedzy and paid extra for priority processing expecting faster dispatch. Unfortunately, my experience has been very disappointing.
I was initially told my order would be dispatched within a specific timeframe, but that was then pushed back multiple times, including an additional delay of up to two more weeks with no clear or guaranteed dispatch date.
Even with paid priority delivery, the order takes more than a month just to get dispatched, which is not what was represented or expected at the time of purchase.
Communication felt inconsistent, and updates only came after I followed up multiple times. While customer service was polite, the information provided kept changing, which made it difficult to rely on any timelines given.
In the end, I requested a full refund due to the repeated delays and lack of certainty.
Overall, I’m disappointed with the service and fulfilment process. I hope the company improves transparency and sets more accurate expectations for customers in the future.
21 mei 2026
Review zonder uitnodiging
Antwoord van Bedzy
Hi Anish,
I’m genuinely sorry for the experience you had with us. You deserved much better communication and a far more reliable service from us.
Your order has now been refunded in full, as requested. While I’m glad this has been resolved, I understand that a refund does not make up for the time and frustration involved.
Thank you for your honest feedback. I’ll be reviewing your experience with our team so we can improve our communication and set clearer expectations moving forward.
If you’re ever willing to give Bedzy another chance, please ask for me directly. I’ll personally ensure you receive the service and care you deserved this time.
Warm regards,
Fraser
Bedzy
I ordered a bed as they spruked "local"…
I ordered a bed as they spruked "local" and "next day delivery" my bed had fallen apart and the only option was and still is an old falling apart lounge.
I paid for "guaranteed 1-2business days delivery, which was eventually refunded, but it has been nearly 4 weeks and so far the mattress topper arrived today. FROM MELBOURNE
I have fallen on the lounge, sustained severe nerve and muscle pain that endures throughout the day. They keep promising me its coming its coming and every day my nearly 60 year old body screams. Stay away from them. They are liars and grifters.
16 mei 2026
Review zonder uitnodiging
Antwoord van Bedzy
Hi Carolyn,
I’m truly sorry to read about what you went through while waiting for your order, particularly when you were already without a suitable bed. I completely understand how distressing and frustrating this experience must have been.
We should have communicated more clearly, provided better updates and handled your order with far greater care. I’m very sorry that we let you down.
I would also like to gently clarify that Bedzy has never advertised guaranteed next-day delivery or guaranteed delivery within one to two business days. The one-to-two-business-day timeframe related to our Priority Processing service, rather than the courier delivery timeframe, and this fee was refunded to you on 22 May due to the delay. Our Melbourne location is also listed on our website.
That clarification does not take away from the fact that your order took far too long or that the experience fell well below the standard you deserved. I’m relieved to see that everything has now arrived safely, although I fully appreciate that this does not undo the stress and inconvenience caused.
Please know that I’m here if you need any further assistance. You are welcome to ask for me directly, and I’ll personally ensure you are treated with the care and attention you deserve.
Warm regards,
Fraser
Bedzy
I ordered a pair of bedsides on the…
I ordered a pair of bedsides on the 10th of May, got no response with a receipt, nothing. On the 12th of May I messaged them enquiring on why, response, we're working on it. As of today the 1st of June, we've heard nothing about our bedsides. No delivery date, tracking, postage date, nothing.😢 Not recommend by me at all.
10 mei 2026
Review zonder uitnodiging
Antwoord van Bedzy
Hi Danny,
I’m very sorry for the confusion and completely understand how concerning it must have been to feel that you had received no confirmation or updates about your order.
As we hadn’t heard back from you, we went ahead and arranged a replacement set of bedside tables so you would not be left waiting any longer. We also sent the tracking details to your email.
I noticed you use a Y**** email address, and unfortunately, order confirmations and tracking updates can sometimes be filtered into the junk folder with their platform. This may explain why you did not receive our earlier messages, so please check your junk folder and add Bedzy as a safe sender to ensure any future updates reach you.
Of course, if the replacement is no longer required, please contact us and we will be more than happy to assist with a refund.
I sincerely apologise again for the worry and inconvenience caused. I’m here to help with anything further you may need.
Warm regards,
Fraser
Bedzy
Fantastic customer service
27 mei 2026
Review zonder uitnodiging
Antwoord van Bedzy
Hi Kerstin,
Thank you so much for your lovely feedback.
We’re delighted to hear you received fantastic service from our team. Your kind words mean a great deal to us, and we truly appreciate you choosing Bedzy.
We’re always here if you need anything and would love to welcome you back again.
Warm regards,
Fraser
Bedzy
I found the experience dealing with…
I found the experience dealing with them very good, communication was prompt and professional. Product arrived in timely manner.
4 maart 2026
Review zonder uitnodiging
Antwoord van Bedzy
Hi Bob,
Thank you for taking the time to share your experience with Bedzy.
We’re so pleased everything went smoothly, from the prompt and professional communication through to your order arriving within a timely manner.
We truly appreciate your support and hope to have the pleasure of serving you again.
Warm regards,
Fraser
Bedzy
Terrible do not buy from here
Terrible do not buy from here. These are just artiss beds from China the quality is so poor and the delivery takes months. I feel as though I’ve been ripped off I’m so disappointed and I waited almost 2 months for something I can’t return and will probably break after minimal use it’s so flimsy. DO NOT BUY FROM BEDZY.
19 mei 2026
Review zonder uitnodiging
Very good stuff I happy with my orders…
Very good stuff I happy with my orders and good materials
5 maart 2026
Review zonder uitnodiging
Always read reviews first
Hmmm lesson learned I should have jumped on this site first and read the reviews. Well time to leave my review. I ordered a mattress 5 weeks ago and still waiting. Website states 7-14 days so I organised council pick up 3 weeks after ordering thinking it’s only a mattress surely it can’t take that long. 2 weeks of sleeping on the lounge and I’m destroyed, went into store abc bought a mattress which was delivered next day. Multiple emails sent and got the same bullshit apologetic emails as everyone although the best one was delivery is delayed because of fuel prices. I have requested a full refund but still waiting on a response. Never had a problem ordering online before. This company is a joke.
16 mei 2026
Review zonder uitnodiging
Love the options and the affordability…
Love the options and the affordability on the website. Love that it's an Aussie company. My items took a bit longer than I expected to arrive, but communication was very good and personal. I'd definitely use them again.
10 februari 2026
Review zonder uitnodiging
Antwoord van Bedzy
Hi Ellen,
Thank you so much for your lovely review. We really appreciate your support and we’re so glad to hear you loved the range, affordability, and the fact that Bedzy is proudly Aussie owned.
We’re sorry your order took a little longer than expected to arrive. During busier periods, our free standard delivery and processing timeframes can occasionally take a little longer depending on product availability, warehouse volume, and courier movement, but we’re really pleased our team kept you updated properly along the way.
We’d absolutely love to welcome you back again in future. If you ever need something more urgently next time, please flick us a quick message before or after ordering and we’ll be happy to upgrade your next order to Priority Processing complimentary as a thank you for your patience and support.
Thanks again for choosing Bedzy, Ellen. We’re always here if you need us.
Warm regards,
Fraser
Bedzy
Fast friendly service of a great product
Great products, easy order process. Communication was awesome answered questions quickly and followed up to make sure all was good. Fast delivery and tracking partners provided updates and timeframes. Bed. Are with easy to follow instructions. Setup by myself within an hour and my 16yo loves it, so comfortable and back to sleeping like a baby.
14 februari 2026
Review zonder uitnodiging
Antwoord van Bedzy
Hi Amanda,
Thank you so much for your amazing review. We really appreciate you taking the time to share this.
We’re so pleased to hear your order arrived quickly and that the tracking updates helped keep everything clear along the way. It’s also great to know the ordering process was easy and our team could answer your questions quickly.
We absolutely love hearing that the bed was easy to assemble, especially getting it set up by yourself within an hour. Most importantly, we’re so happy your 16-year-old loves it!!
Thank you again for choosing Bedzy. We’d absolutely love to welcome you back anytime, and we’re always here if you ever need us.
Warm regards,
Fraser
Bedzy
Great communication, great products
Great communication from purchase to delivery - there was a delay on delivery but I knew from the start what to expect. Great quality, easy to manage packaging.
21 januari 2026
Review zonder uitnodiging
Antwoord van Bedzy
Hi Kristy,
Thank you so much for your lovely review. We really appreciate your support.
We’re so pleased to hear the communication was clear from purchase through to delivery, and that you knew what to expect along the way. We’re sorry there was a delay with delivery. During busier periods, our free standard delivery and processing timeframes can occasionally take a little longer depending on product availability, warehouse volume, and courier movement, but we’re really glad our team kept you properly updated throughout.
It’s also fantastic to hear you’re happy with the quality and found the packaging easy to manage.
Thank you again for choosing Bedzy. We’d absolutely love to welcome you back anytime. If you ever need something urgently on your next order, please flick us a quick message and we’ll be happy to upgrade you to Priority Processing complimentary as a thank you for your patience and support!
Warm regards,
Fraser
Bedzy
Betzy is a a great company
Betzy is a a great company, affordable products and the best customer service I have ever experienced. Nothing is a problem instantly get back to every email, this for me is a winner and I will definitely be recommending this company and using them again. Well done Betzy.
1 mei 2026
Review zonder uitnodiging
Antwoord van Bedzy
Hi Leeann,
Thank you so much for your beautiful review. We genuinely appreciate your kind words and support.
We’re so pleased to hear you found the products affordable and that our customer service stood out so strongly. Fast, helpful communication is something we care a lot about, so it means a great deal to know every email was answered quickly and that you felt properly looked after.
Thank you also for recommending us and for saying you’d use us again. We’d absolutely love to welcome you back anytime.
We’re always here if you ever need us!
Warm regards,
Fraser
Bedzy
Good service products as described.
Good service products as described.
24 april 2026
Review zonder uitnodiging
Antwoord van Bedzy
Hi Jason,
Thank you so much for your review. We really appreciate your support.
We’re glad to hear you were happy with the service and that your order arrived as described. That’s exactly what we aim for, so it’s great to know everything went smoothly.
We’d absolutely love to welcome you back again anytime, and we’re always here if you ever need us.
Warm regards,
Fraser
Bedzy
Order never shipped! Req'd refund after 7 weeks
Placed an order with Bedzy. Followed up a handful of times requesting when the order would be shipped, each time they had someone else to blame. When it got to 7 weeks i ended up requesting a refund. Terrible customer service! Dont waste your time.
11 mei 2026
Review zonder uitnodiging
Poor delivery promise
I ordered 2 headboards. I was told it could take up to two weeks to deliver since it was a busy period. It's now almost a month, and they still can't tell me when I will receive the items. 2 follow up emails, but no clear answer. It would have been quicker if I had bought at the mall.
16 april 2026
Review zonder uitnodiging
Beds are Cheap and nasty
Beds are Cheap and nasty, Mattress has destroyed my Lower Back and neck etc
Absolute rubbish.
10 mei 2026
Review zonder uitnodiging
Antwoord van Bedzy
Good morning!
We’re really sorry to read this and we’d genuinely like the opportunity to look into it for you.
At the moment, we’re unable to locate an order under the Trustpilot name provided "Gold Digger". Could you please reply with your order number, or the name used when placing the order, so we can verify the purchase and assist properly?
Bedzy offers a wide range of beds and mattresses across different comfort levels, from budget-friendly options through to thicker, more supportive and premium ranges. We also understand that comfort can be very personal, especially when it comes to mattresses.
If there is a genuine product concern, everything is covered by warranty and our team will always do our best to help where we can.
We’d really appreciate the chance to review this properly once we have the order details.
Warm regards,
Fraser
Bedzy
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