Had to give 2 stars as it wouldn’t allow me to post giving 1 star. Ordered a bed & 2 mattresses 9 days ago, paid for priority shipping & still can’t get an update on my purchase. No tracking number... Toon meer
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Lees wat reviewers zeggen
Ordered bed. Waited, waited. No email for tracking, ETA for delivery even knowing it can take up to 10 weeks. Emailed them twice, heard nothing. Found a contact on What's App got a reply to apologis... Toon meer
Great products, easy order process. Communication was awesome answered questions quickly and followed up to make sure all was good. Fast delivery and tracking partners provided updates and timeframes.... Toon meer
Bedrijf heeft geantwoord
I was a bit hesitant ordering a bed online, but Bedzy made the whole process really easy. I chose the Trinity Bed and also went for the mattress comfort package, which included a topper and four pillo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Here at Bedzy, we make buying a new bed EASY. Your bed is an essential part of your life and plays a bigger role than you may think. We spend a third of our lives asleep, so it is not at all surprising that your time sleeping can have a big impact on your life. With our low prices, and huge range of stock we invite you to upgrade your sleep with Bedzy! We are 100% Australian owned and operated, and dedicated to helping all Australians achieve the perfect balance of style, innovation, and functionality in the bedroom. We take great pride in our quality, values, and commitment to customer satisfaction. We strive for the best, and we offer it at the best possible price.
Contactgegevens
Level 23, 727 Collins St, 3008, Docklands, Australië
- support@bedzy.com.au
- www.bedzy.com.au
3,7
Gemiddeld
699 reviews
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Don't order if you need it within a month
I would advise anybody contemplating using this company to stay far away from it. I have had on order currently nearly 20 days old and I have now just been advised it could be another 15 days. The delivery when it is to be sent has been estimated at 11 days so if we do get it we would be looking at 35 days.
Fraser I have sent 3 emails since last night as initially I have been dealing with Jona and had no reply. I was offered the cancellation and I have accepted it for a full refund, why aren't I getting a reply.
11 mei 2026
Review zonder uitnodiging
Antwoord van Bedzy
Hi Andrew,
Thank you for your reply, and again, I’m very sorry for the frustration caused here.
I completely understand where you’re coming from. If our lead time for free standard delivery was not clear enough at the time of ordering, then we need to own that and do better. Waiting longer than expected is frustrating, and I’m sorry this left you feeling let down.
I can now confirm that your order has been refunded in full.
If you ever need anything in the future, please feel free to contact me directly. I’ll personally look after you with a great discount and complimentary priority service to get your order moving immediately.
Thank you again, Andrew. We appreciate the feedback, and we will do better.
Warm regards,
Fraser
Bedzy
Bedzy - bed and mattress
Easy Communication with Bedzy - quick response
Bed and mattress exceeded my expectations.
Easy to assemble - very clear instructions.
Extremely happy with my purchase
30 april 2026
Review zonder uitnodiging
Antwoord van Bedzy
Hi Lisa,
Thank you so much for your lovely review.
We’re so pleased to hear your bed and mattress exceeded expectations, and that communication was quick and easy throughout. It’s also great to know the assembly instructions were clear and straightforward.
We truly appreciate your support and hope you enjoy your new bed and mattress for many years to come.
Warm regards,
Fraser
Bedzy
Bed package and bedding is very…
Bed package and bedding is very comfortable to sleep on
6 maart 2026
Review zonder uitnodiging
Antwoord van Bedzy
Hi Amber,
Thank you so much for your lovely review.
We’re so pleased to hear your bed package and bedding are comfortable to sleep on. That’s exactly what we want for our customers.
We truly appreciate your support and hope you continue to enjoy many comfortable nights with your new Bedzy setup.
Warm regards,
Fraser
Bedzy
Bedzy is an easy website to navigate…
Bedzy is an easy website to navigate and the products and prices are great. Delivery is usually quick unless they have a sale on and orders are huge. Bedzy keeps you informed if there is any delays.
2 maart 2026
Review zonder uitnodiging
Antwoord van Bedzy
Hi Linda,
Thank you so much for your lovely feedback, we really appreciate you taking the time to share it!
We’re so glad you found the site easy to use and that the products and pricing worked well for you. You’re absolutely right, during busy sale periods things can take a little longer, but we always do our best to keep you informed along the way.
If you’re ever needing something urgent, we do offer a priority dispatch option at checkout to help speed things up.
Thanks again for your support, it means a lot. We’d love to help you again in the future and we’re always here whenever you need us.
Warm regards,
Fraser Dalton
Customer Manager
Bedzy
Love my quilt and pillows
Love my quilt and pillows, value for money.
29 april 2026
Review zonder uitnodiging
Antwoord van Bedzy
Hi Susana,
Thank you so much for your kind words, it really means a lot to us.
We’re so glad to hear you’re loving your quilt and pillows and that you feel they’re great value for money. That’s exactly what we aim for, so it’s brilliant to hear we’ve hit the mark for you.
We truly appreciate you taking the time to share your experience, and we can’t wait to have the opportunity to serve you again in the future. Hopefully we’ll see you back with Bedzy again soon!
Warm regards,
Fraser Dalton
Customer Manager
Bedzy
The total process from online order
The total process from online order, to delivery, totally brilliant
1 december 2025
Review zonder uitnodiging
Antwoord van Bedzy
Hi Warwick,
We’re incredibly grateful for your support, thank you for taking the time to share this.
Really glad to hear everything went smoothly from start to finish. We’re always here whenever you need us and would love the opportunity to serve you again soon.
Warm regards,
Fraser Dalton
Customer Manager
Bedzy
I have ordered from Bedzy 5 times successfully
I have purchased from Bedzy on five separate occasions. The first order was delivered promptly to Sydney. For the second order, Bedzy kept me informed about a slight delay in shipping, then the order arrived just a few days later than expected. The other orders were delivered as expected, a few weeks after purchase. The products I purchased were functional and good value, but not the best quality...you get what you pay for...
24 maart 2026
Review zonder uitnodiging
Antwoord van Bedzy
Hi Sonia,
Wow! Thank you so much for your continued support, placing 5 separate orders with us truly means a lot and we’re incredibly grateful you’ve chosen us time and time again!
We also really appreciate you taking the time to share your honest feedback. It’s great to hear you’ve had consistent delivery experiences and felt kept in the loop along the way, that’s something we always aim to get right.
We’ve noted your comments around quality as well, and we genuinely value that insight. Just as a reminder, all of our products are backed by a warranty, so if anything ever isn’t quite right, please don’t hesitate to reach out and we’ll always be here to help.
Thanks again for your ongoing support, it really does mean a lot to us. We’d love the opportunity to serve you again in the future and we’re always here whenever you need us.
Warm regards,
Fraser Dalton
Customer Manager
Bedzy
We brought a LED bed and beside tables
We brought a LED bed and beside tables, the bed came with a mattress for our daughter for Christmas. Extremely happy with our purchase that we decided to also buy a mattress for our bed through Bedzy. Highly recommend, the LED bed and beside times look great at night and both mattresses are so comfy! Would definitely buy through Bedzy again. The free shipping was also a bonus!
15 december 2025
Review zonder uitnodiging
Antwoord van Bedzy
Hi Rachel,
Thank you so much for your amazing feedback, it really means a lot to us.
We’re so glad to hear how happy you are with your LED bed and bedside tables, and even better that you came back for another mattress as well. That kind of support genuinely means the world to us.
Those LED beds really are epic at night… my daughter has one too and I secretly want it for myself, so I completely get it 😄 And it’s great to hear both mattresses are super comfy as well.
We truly appreciate the recommendation and your support. We’d love to have the opportunity to serve you again in the future, and we’re always here whenever you need us.
Warm regards,
Fraser Dalton
Customer Manager
Bedzy
The price is really good and the…
The price is really good and the quality as well.
1 augustus 2025
Review zonder uitnodiging
Antwoord van Bedzy
Hi Ding,
Thank you for your kind words, we really appreciate you taking the time to share your experience.
It’s great to hear you’re happy with both the price and the quality, that’s exactly what we aim to deliver.
Thanks again for your support, it means a lot. We’d love to serve you again in the future and we’re always here whenever you need us.
Warm regards,
Fraser Dalton
Customer Manager
Bedzy
Ordered on 2/04/2026 and still have not…
Ordered on 2/04/2026 and still have not received even a notification to say it has been sent. 18 days !! Absolute joke how long it takes to have anything sent. Followed up and was told they have a 14 day send time and still no indication on when it will be sent
20 april 2026
Review zonder uitnodiging
So incredibly slow
So incredibly slow and emails that are apologetic, but offer no real solutions, or commitment to a delivery date. Order was placed 23/3, shipping policy states 14 business days for order processing and confirmation. 18 working days later, no confirmation and no bed. Sent an email and received another apology, but no definite date. It mentioned that I "should reach me on or before the 30th". This would be 26 working days since ordering. Which is over the maximum stated in their policy. Having to chase them to get updates, rather than them contacting me to tell me what's going on. Not pleased. Will not purchase again from them. Do not get lured in by what seems like a good price, because the service is non-existent.
Update after posting this review of my experience I was contacted and asked if I would consider changing my review! Extract from email below.
"If you’re open to it, I’d really appreciate you considering removing your review now that the order has been delivered and the matter resolved. In return, I’d love to send you a Set of 2 Premium Hotel Collection Pillows – Australian Made completely free with my compliments as a thank you (RRP $99)."
Matter was not resolved, as the bed didn't turn up in the delivery timeframe as quoted,
This is also in breach of the trustpilot policy for businesses and reviewers.
19 april 2026
Review zonder uitnodiging
Not recommended - 5 weeks still not received
Ordered two dog beds as part of their birthday sale I think they had called it on the 13th March. I sent two emails since after 14 days of ordering as they say it can take up to 14 to ship and got some pathetic replies from an AI chat gbt robot saying because we were so overwhelmed with orders that we will send your order it's been prioritised... well obviously not. Today being the 14th April and I finally get an email saying it's with a courier but no expected delivery date as yet. I love in regional Qld so I don't expect it to get here in a hurry but come on its coming up to 5 weeks now and it's not a massive package just a couple of dog beds. I definitely won't recommend them or be purchasing again. I needed these dog beds weeks ago. I should have paid extra and gone with a reputable company instead of Bedzy I'd never heard of them before and will never ever use them again.
13 maart 2026
Review zonder uitnodiging
Antwoord van Bedzy
Hi Peta,
Firstly, I want to offer a very sincere apology for the delay with your order. March ended up being a completely unforeseen situation for us. Historically it’s usually one of our quieter months, so the sudden spike in orders during the promotion genuinely took us by surprise and unfortunately it created a backlog that took longer than expected to clear.
I completely understand how frustrating it must have been waiting this long, especially when you ordered on the 13th of March and needed the dog beds weeks ago. That’s certainly not the experience we want for our customers and I’m truly sorry for the delay.
I also wanted to reassure you there isn’t an AI robot handling responses. We’re a small Australian team and every message is written by a real person trying to assist and move things along. I can understand how it may have felt automated given the situation, and for that I apologise.
I can see your order is now with the courier and on its way to you. As you mentioned, regional Queensland deliveries can sometimes take a little longer once they leave the warehouse, but it should now be moving through the network quickly.
As a gesture of goodwill, if you ever decide to give us another chance in the future, please feel free to contact me directly and I’ll happily arrange a $50 gift card and free priority processing on your next order.
Again, I’m genuinely sorry this experience didn’t meet expectations and I do appreciate you taking the time to share your feedback. I promise we will take this onboard and do BETTER!
Warm regards,
Fraser Dalton
Customer Manager
Bedzy Australia
The team at Bedzy was fantastic at…
The team at Bedzy was fantastic at ensuring our needs were fulfilled when we placed our orders. Products are in very good condition and great value for price. Thank you
8 april 2026
Review zonder uitnodiging
Antwoord van Bedzy
Hi Sharon,
Thank you so much for your kind words, it really means a lot to our team.
We’re so pleased to hear everything arrived in great condition and that you’re happy with the value of your purchase. Our goal is always to make sure customers get exactly what they need and have a smooth experience from order through to delivery, so it’s lovely to hear that reflected in your feedback.
If you ever need anything at all in the future, please don’t hesitate to reach out. We’re always here to help.
Thank you again for choosing Bedzy and for taking the time to share your experience.
Warm regards,
Fraser Dalton
Customer Manager
Bedzy Australia
While I am happy that I have a bed…
MOST RECENT UPDATE AS OF 7TH MAY:
With the help of support, especially from writing this review, I got the help I needed to obtain the items thathatt just seemed like I was never going to get. In light of the positive experience I have had with the support team I am choosing to up my rating as the team has been reliable in getting the issues in their control sorted out. This doesn't undo or cancel out everything I experienced and am leaving it here so it can be known that you may not have as smooth experience as you want but know what can be fixed will be.
While I am happy that I have a bed frame now, I don't think I would order another product through Bedzy ever again.
I read the shipping times only to find out later that it would take longer which was a bit annoying, especially as my mattress had already arrived but this is a negligible problem in the grand scheme of annoyances I experienced.
The instructions I received in order to build the bed were god awful and so many pieces felt misaligned or incorrectly designed and then there were the missing screws on top of that. It took hours to build the bed I bought (Rawson Queen Bed) and that was WITHOUT making the draws.
The guide booklet had two WILDLY different pieces labeled both as the number 12. One of the pieces in the booklet was mirrored in the image, therefore making you think it was the wrong hole. Some pieces felt like they weren't made evenly/straight. Where the brackets for the draws attach, they show you screwing in three holes, however 1 of the 3 have you screw into the section of the bracket where the hole is bigger than the screw that you may as well either not include the screw or pick your own hole elsewhere. I feel like there is more but that is all off the top of my head.
Then there was the missing screws, I had to scrounge around my apartment to try and find some screws that would get the frame together because unfortunately everything today (Good Friday) is closed so I couldn't even run to the local Bunnings to immediately remedy the issue.
The design overall feels average at best with some pieces feeling a bit cheap and it felt like so much work, instead of making it so the slats would sit into dips, instead you have to screw EVERY SLAT in. The time it took was not worth the quality of product I received.
What a disappointing experience, this is coming from someone who typically loves a flat pack.
Edit:
27/4/26
We had immediately made a second order before the first one was even close to the dispatch time frame because I saw a good deal. I haven't even had that order dispatched. It's been more that'll 20 days now. With thay it mind I lowered my rating from a 2 to a 1. This has been some of the worst online shopping experiences I have had to deal with but the fact this has happened all with this one company has just really worn me down. Not to mention I tried messaging support to get in touch with the comment replied and unless I am misunderstanding they still haven't gotten back to me to appropriately sort out my issues.
4 april 2026
Review zonder uitnodiging
Antwoord van Bedzy
Hi Natasha,
Thank you for taking the time to share such detailed feedback, and I’m genuinely sorry the experience didn’t meet expectations.
I’m pleased to hear the bed frame is now in place, however it’s very disappointing to read about the difficulties you experienced with the assembly process, particularly the instructions and the missing screws. That’s certainly not the experience we want for our customers, and I completely understand how frustrating that would have been, especially when you were trying to assemble everything over the Easter period when stores were closed.
Your comments about the instruction booklet and the labelled parts are very helpful. I’ll be passing this feedback directly to our product and supplier team so they can review the guide and packaging to prevent this happening again in future.
Regarding the missing screws, that should absolutely not happen and I’m sorry you were put in the position of having to source your own parts just to complete the build.
If you’re open to it, I’d really appreciate the opportunity to make this right. Please feel free to reach out to me directly referencing your order number BZ667897 and I’d be happy to organise a gesture of goodwill for the inconvenience you experienced.
We’re a small Australian team and we genuinely care about improving our products and customer experience, so feedback like yours is taken seriously.
Thank you again for taking the time to share it.
Warm regards,
Fraser Dalton
Customer Manager
Bedzy Australia
Very Happy
Product was great quality and delivered quickly. Will definitely recommend and use them again.
20 januari 2026
Review zonder uitnodiging
Antwoord van Bedzy
Hi Tan Ya,
Thank you so much for your lovely review.
We’re really pleased to hear you’re happy with the quality and that everything arrived quickly. It means a lot to our team to know the experience met your expectations.
We truly appreciate the recommendation and look forward to helping you again in the future. If you ever need anything at all, please don’t hesitate to reach out.
Warm regards,
Fraser Dalton
Customer Manager
Bedzy Australia
Excellent service and quality product
The service these guys provide is exceptional. Very friendly team, replied to all my questions within a working day and provided extremely fast delivery. I am more than happy with this company. The products are exactly as described and of a high quality. The assembly is easy and straight forward. Very satisfied customer who is more than happy to recommend these guys. Thank you Peter
19 februari 2026
Review zonder uitnodiging
Antwoord van Bedzy
Hi Peter,
Thank you so much for taking the time to share such a thoughtful review.
We’re really pleased to hear you had a great experience with our team and that everything arrived quickly. It’s also wonderful to hear the product matched your expectations and that the assembly was easy and straightforward.
Your recommendation truly means a lot to us, and we really appreciate your support.
If you ever need anything at all in the future, please don’t hesitate to reach out.
Warm regards,
Fraser Dalton
Customer Manager
Bedzy Australia
DO YOURSELF A FAVOUR... DON'T.
DO NOT EVER BUY FROM THIS LOT OF COWBOYS. I purchased almost $1000 worth of beds and mattresses because they promised a quick (MAX 14 day) delivery. SIX WEEKS later after pointless BS promises I get half an order dumped in the driveway. The tracking indicated that the delivery went from Melbourne to Canberra (delivery city), to Sydney to Melbourne back to Sydney, to Canberra, sat at the depot there for a few days then got sent to BEGA by mistake (are you kidding me?) then Sydney then Canberra twice. So they obviously use the cheapest most useless courier company available. I expect their products to be just as rubbish. Bedzy refused consistently to allow me to speak to anyone by phone, and sent pathetic Chatgpt responses to my emails with platitudes about how sorry the were.
Anyway rubbish service. Don't waste your time.
6 maart 2026
Review zonder uitnodiging
Antwoord van Bedzy
Hi Ria,
Thank you for brining this to our attention. I’ve just taken a look at the tracking and honestly… I’m scratching my head a bit myself. At this point I’m wondering if the courier decided to take your parcel on a full tour of Australia before bringing it to you. 🤦♂️
I completely understand why you’d be frustrated seeing that tracking history. I would be too! I'm very sorry this has happened, however I appreciate that just saying sorry doesn’t really cut it when you’ve been waiting this long.
Just to clarify as well, the 14 business day timeframe is an estimated (not guaranteed) delivery window calculated from the time an order dispatches, and unfortunately once the courier has the shipment we rely on their network to complete the final delivery. We do also offer a Priority Dispatch option at checkout, which moves an order to the front of the queue for next business day dispatch, although I completely appreciate that doesn’t help the situation now.
Unfortunately as it’s Sunday the courier’s office is closed, so I’m not able to get answers from them today. I promise this will be the first thing I jump onto tomorrow morning when they open.
Nothing frustrates us more than when a courier lets our customers down like this. The moment I hear back from them, I’ll update you straight away.
Also if email isn’t your preferred way to chat with us, we’re also available on live chat, WhatsApp and social media, so you’re always welcome to reach out through whichever channel is easiest.
Again, I’m really sorry this has happened and I appreciate your patience while we chase this up. Back with you ASAP!
Warm regards,
Fraser Dalton
Customer Manager, Bedzy
Good products, not so great processing time.
I have now ordered a few time from Bedzy, the product's and prices are great! The only thing I don't like is the absurdly long processing and shipping times for orders unless you are willing to pay an extra fee to have your order processed faster.
This just tells me that they definitely have the capability to process and ship orders in a couple of days they just choose not to unless you want to pay more $$$.
The irony is I would probably happily pay if an extra $50 was slapped on the price of the bed, but when it is presented to me as somewhat of a 'Ransom' to release the goods I've just spent several hundred dollars on well that's just a bit of a slap in the face to the consumer in my opinion.
3 maart 2026
Review zonder uitnodiging
Antwoord van Bedzy
Hi Mick,
First of all, thank you for ordering from us multiple times now! We genuinely appreciate your support and it’s always great to see returning customers.
I also completely understand where you’re coming from with your comments about processing times. From a customer perspective it can definitely feel frustrating when you’re excited for your order and just want it on the way as quickly as possible.
Because you’ve ordered with us before, you’ll have Bedzy Rewards points sitting in your account. If you log into your Bedzy Hub, you can see your current balance and how they can be used. Many repeat customers choose to redeem points for discounts, free products, or to claim a free Priority Dispatch upgrade!
The reason we run things this way is to keep our standard delivery option completely free for most Aussie postcodes, which the majority of customers prefer. Larger or heavy items like beds and furniture require specific vehicles and courier routes due to their size and weight, so during busy periods a dispatch queue can sometimes form while we coordinate the next available courier collection.
Priority Dispatch simply gives customers who need their order urgently the option to have a dedicated team fast-track the order processing, verification and courier assignment, rather than waiting in the standard queue. Many of our repeat customers actually use some of their rewards points to cover that upgrade.
That said, we really do appreciate you taking the time to share your feedback. Hearing directly from returning customers helps us keep improving how we explain and manage these options.
Thanks again for your continued support Mick, it genuinely means a lot to our team.
Warm regards,
Fraser Dalton
Customer Manager, Bedzy
It’s a beautiful bed frame
It’s a beautiful bed frame , however the support legs were the wrong ones and didn’t fit so we had to prop up the middle with books , and 2 of the legs broke while we were moving it
1 november 2025
Antwoord van Bedzy
Hi Karen,
Thank you for the lovely comment about the bed frame, we’re really glad to hear you’re enjoying the design and overall look of it. We truly appreciate you taking the time to leave a review as well.
I’m very sorry to hear about the issue with the support legs though. That certainly shouldn’t have happened, and I completely understand how frustrating that must have been.
Please don’t worry, you’ll absolutely be covered under warranty. To help us get this sorted quickly for you, could you please reach out via our contact page. You’re welcome to contact us through WhatsApp, email, live chat or social media, whichever is easiest.
If you could send us a short description of what happened along with a photo or video, our team will review everything straight away and organise the best solution for you.
Thanks again for your kind comments about the bed frame and for bringing this to our attention Karen. We’ll make sure we get this sorted for you.
Warm regards,
Fraser Dalton
Customer Manager, Bedzy
I've purchased your bed and mattress…
I've purchased your bed and mattress and egg swing chair and I absolutely love both. I will be purchasing again in near future.
6 oktober 2025
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