Bella Italia Reviews 

I visited Bella Italia Peterborough on my 14th birthday with my friend as we were celebrating our birthdays. The food was excellent as was the gluten free choices. Our waiter, Mark, looked after us very well. He was very funny and he sang happy birthday to me and my friend 🥳😂 He can sing very well and he went out of his way to make sure we had a very enjoyable time. I can highly recommend Bella Italia

Bottomless dough balls was a scam, on the terms and conditions it clearly states: unlimited dough balls with the order of any other item. Yet when we arrive we’re told that we must order a main each to qualify.

Why is this not on the T&C’s?

We visited London and thought we would try as nationwide Very disappointed food was very bland & tasteless Bruschetta just thrown together loaded with tomatoes on dry bread we both had sea bass no flavouring & bland very disappointed for the price they charged the desserts were ok but expensive for what they are

The food has gone downhill. I ordered a pepperoni pizza, Spaghetti Bolognese and chicken fries. The Spaghetti Bolognese was the worst I've ever tasted, flavourless and watery. The pizza was edible, the chicken fries were very tasty.

Bella Italia Exeter, service amazing food amazing as always 😊 Gluten free options are brilliant. Thank you to all the staff who are so welcoming

My friend and I Visited Birmingham New Street restaurant today. We were shown to our table by a nice friendly waiter Marc. We had a main course and desert which were very enjoyable. The waiter Marc was very attentive throughout our meal asking if we wanted any more drinks, etc. I had a 25% discount voucher off total bill. When I arrived home and looked at the bill again, it seemed we had not been given the full discount off the bill. I phoned the restaurant and spoke to a very rude man who, for some reason, could not understand what I was saying and twice asked me to repeat it, then went silent, so I asked if there was anyone else there who I could speak to, so he transferred me to a recorded message telling me there was noone there to help me. I rang back twice and exactly the same thing happened again both times. A little later in the evening I looked at the receipt again and I realised why I thought the bill was wrong. The ink on the receipt wasn't very clear and the discount looked like £8.13 when it was actually £18.13. This is the reason why I queried it, if the receipt was printed clearly this would not have happened.

St Martins On The Lane- The gluten free pasta was delicious, and service was really great. Damian was very attentive, while the restaurant was very busy. Thank you.

Well… Bella Italia? No! If you want an Italian experience, forget it. If you want to listen to Latin hip hop while eating fettuccini, go for it.
$20 for six shrimp and four scallops with cheese sauce that barely sticks to the noodle, not worth my money. Soda was flat, And get your own fork..

Le service est trop lent.
La bouffe et l’iced tea mangue sont super degueuxlasse
J’ai demandé une lasagne et c’était comme un bouillon.
J’ai été vraiment déçue

FOOD TOOK AGES TO COME, when it did it was nothing more than DISGUSTING, I feel robbed, could not wait to leave

The experience at this establishment was highly disappointing and can only be described as a complete rip-off. Upon arrival, patrons are misled by the presence of cards on every table that prominently advertise bottomless drinks. However, when the bill arrives, it is revealed that this offer is contingent upon explicitly requesting it, despite the misleading signage. This lack of transparency and the subsequent deception are unacceptable practices.

Furthermore, the staff exhibited a complete lack of engagement and professionalism. Their attitude was indifferent, and when I approached them with a polite inquiry regarding the charges for the drinks, I was met with dismissive and rude behaviour. This lack of customer service is a significant detriment to the overall dining experience.

In addition to the poor service, the quality of the food was subpar. The pizza was excessively greasy, and the meatballs contained undesirable grizzle, which detracted from the meal’s enjoyment.

Given these issues, I find it highly unlikely that I will return to this establishment.

We’ve just come from dining at your restaurant in Norwich Riverside. It’s my partners birthday and I haddnt mentioned anything in the booking until we sat down for the meal.
The staff were very accommodating and the food was lovely, and even surprised my partner with a little birthday treat at the end! Lovely staff and fantastic environment!

We Visited Milton Keynes Stadium this evening on 22nd January 2025 at 19.15pm Table booked for 5 People . The Food was lovely.
We had the £5.00 meals, Deserts, Drinks.
We asked to spilt the Bill into two half's so that one paid the Pasta Meals and one paid the remainder of the bill as we had an Blue Light Card as we work for the NHS. The young girl was pleasant and young gentleman. They said that they would speak to there Manager. Then the Manager Alexander/Alexa came along with an extremely bad attitude and refused to do this. She was extremely rude even about given her name. We can go anywhere and spilt the bill she was totally rude and when we said to her that she was being rude the made rude comments to us by saying that she can afford to pay and we need the discount. The Manager rolled her eyes at us several times during the conversation and at her staff as well. When we said to her to stop being rude she raised her voice, I said that the what happened to your customer service skills as customers are always right. Her comment was i don't think so. She accused us of being rude when in fact her colleague has to ask her to keep the noise down. I have never been treated this way at all by any person when eating in any restaurant. She was personal, rude and generally had an huge attitude. This Manager should not work in Customer Service. When we asked about Management she quoted well i am the manager and there is nothing you can do about this.
We in the end gave up and paid the bill without receiving our Blue Light discount. We had the Pasta Meals for £5.00 but couldn't take advantage of the blue light discount on other half of our bill. There was five of us and we wanted one person to pay for the meals and one person to pay for the remainder of the bill. We work hard within the NHS and should have been able to spilt the bill as there was 5 People. we only asked to spilt this in two as there was five people. I will not be returning to this premises of Bella Italia again while this Manager is there. I work In Customer Service have never been spoken to like this before.
This is not an one off as myself and my husband had an meal there an week ago and she was rude to customers she even turned away an party of 15 people as she said i cant join tables together. Why would you want an Manager who speak to Customers rudely and turns away customers.

The waitress was polite and friendly but that's about it for the good part. It has been a while since I last visited Bella Italia and the quality of the food has deteriorated. They are cutting costs too much and the garlic bread was horribly thin and almost rock hard. My main was ok but I wasn't that keen on the taste where as before I've always enjoyed their meals.

Food was gorgeous. Wines consumed were chilled. As I was on my own they looked after me. Meal was FAR better than the show I saw yesterday at Milton Keynes Theatre. Price of meal was ridiculously cheap. Very impressed and am going to Theatre Royal Nottingham next month and am going to have a meal there...just better live up to Milton Keynes Branch !!!

I was disappointed with the service during my visit to Bella Italia on Shaftesbury Avenue on 15 January 2025. The waiter did not provide fresh cutlery after the starter and required us to reuse the same utensils for the main course. This is not the level of service I would expect, especially when paying £60 for a meal and drinks for two.

Visited this restaurant at Salford Quays before a show at The Lowry. Felt welcomed from the moment we arrived. Service was excellent. Yiannis could not do enough for us. The food was delicious- served promptly and piping hot. And the portion sizes were just right.
I will definitely visit this restaurant again.

We went to Bella Italia in the metro center yesterday for it opening service was very slow staff standing about when we wanted to order. Eventually got some parmesan for my lasagne still waiting for the black pepper. Ordered a large childs meal for 8.95 absolutely disgraceful. We decided to leave before we got the childs desert so we asked if we could take it with us supposed to be doughnuts in white chocolate and coconut. After paying the bill the waitress brought us out 3 manly dough balls with nothing on them in a box. Absolutely disgusting.

Absolutely disgusted with this company

Sent me an offer and have been openly publicising their bottomless drinks offer over the Xmas period, clearly stating in their own T & Cs that it's available at my chosen restaurant on NYE only to find out when you book it they are now saying it's not available

What a scam and what a way to treat their customers it's disgusting

Went to the Cambridge leisure centre restaurant. The food was OK. Our waiter was great. She was friendly and service was good. We had Tesco vouchers which when we came to pay we couldn’t use because we’d ordered off the set menu and the manager told us the price would double if he took them off set menu and charged us full price, which when I worked it out later was nonsense! But at the time I just paid- came to about £35 a head so really not cheap. The toilets were a disgrace for a restaurant- dirty, obviously not monitored. It was OK, but not great.