Bella Italia Reviews 

Mixed bag in terms of service. The manager at the front I suspect was busy but seemed to be very good at ignoring people. Told to order in the app, but wouldn’t work. Then served by a friendly member of staff.
Clearly team are struggling and could perhaps do with some more help.

They are short staffed at Bella italia. Staff are smashing it so good things not available but doing so well really management need to get act together and support staff

We were a party of 5. We have been many times before and enjoyed the visit every time. The service is always good. We had bottomless brunch. Best one in Sheffield. We had a really nice 2 course meal. My spaghetti bolognese was lovely and cookie dough ace as a pudding. The service was lovely. A really enjoyable afternoon with plenty of Proseco

Sheffield St Pauls, no ambience, poor quality food. If you love your food don’t go here. Waiter service very good though.
That’s why I gave it two stars. Otherwise would be one star.

Fantastic food and service. Couldn’t thank Bogumil for a better experience highly recommend in London South Kensington

Portsmouth Gunwharf quays. Food awful, service not interested.
Basic Italian food butchered for high prices. Avoid. I wish I’d taken a photo of the bruschetta - tomatoes literally thrown onto soggy bread. My salmone was dreadful, salmon sitting in bean soup in reality. The waiter asked if my daughter would like to have the food she hadn’t eaten boxed up to take home - no, she hadn’t eaten it as it was vile. I’ll not ever be going back.

Today we visited the Dudley restaurant. The food was awesome. They have some great new items on there menu. The restaurant was welcoming and very clean. They have this really cool robot that delivers your food to the table. I’d recommend a visit just to see that to be honest. Kids will be amazed.

The service was good too, but Beyoncé went above and beyond. She checked to see if we were happy with our food, when we got our starters and mains. I had mentioned when ordering I would like literally 3 plain pieces of pasta so I could give it to my daughter who is weaning and it had been forgotten when our food arrived. She was quick to notice that it was missing from the table and went to the kitchen and made sure my daughter could have something to snack on whilst we ate. For me that was everything. Even thought my daughter is a baby she still made sure she was apart of our dining experience. Beyoncé is a very well mannered and polite young girl. You need more staff like her.

We will be back no doubt!

If I could leave no stars I would

Waited ages to be seated then again for drinks when we finally placed a food order the pasta dish had all water at the bottom which we couldn’t eat and sent back as a diabetic I had to eat some garlic bread so my sugars didn’t drop and we decided to go else where.
We were then charged for drinks we didn’t drink and deserts we didn’t even get what a total joke!
Won’t be coming back to riverside in norwich

Fik pizza derfra idag, du kunne ligeså godt spise en mariekiks, der var tørt og kødet var brændt, bestille 2 forskellige pizza , og du kunne ikke se forskel, for alt var lige tørt og brændt.......føj det var klamt...

Visited the Leicester Square branch with my kids and having just left, realised that my daughter had forgotten her water bottle at the restaurant. We were unable to return as we were already at the theatre but I tried repeatedly to phone the restaurant. Was passed from one annoying recorded message ( designed to make you think that you’re speaking to a human), to an answering machine telling you to try again later. Over the course of the coming week I tried to call dozens of times (no exaggeration), in the hope that I would be lucky and actually speak to a human being. However, no such luck. Eventually, I managed to visit the restaurant in person, by which time the staff denied all knowledge and dismissively told me it must have been “stolen”. I wonder what is the point of having a telephone number at all. The whole system appears to be designed simply to frustrate anyone trying to call them, by firstly making the first answering machine to appear human, so you end up going round in circles a few times before discovering that the person at the other end keeps on misunderstanding your question because it’s actually a machine, and then when you ask to speak to a human, you just get another machine which doesn’t allow you to leave messages but just asks you to keep on trying to call back in the vain unrealistic hope that you can ever speak to a person. You cannot have designed it to frustrate customers more if this were the intended purpose!

È la seconda volta che ci andiamo, la 1^ nel 2020 “per caso”, last minute, con camping bella Italia dove ci siamo trovati bene, e ora, tramite HAPPY CAMP, volutamente, dove ci siamo trovati “meno bene”:

Mobile home fatiscente, niente tv, a/c non funzionante ma pagata in anticipo cash, tutta piena di muffa, plafoniera piena di Moschini, divani tutti bucati, zanzariere tutte rotte così come le luci letto. Frigo e letti anni 80, muffa in bagno. Odore più che pungente. Però 50€ (30 richiesti da sito) per le pulizie finali, anche se la casa è stata pulita, li pretendono!
Non bevete l’acqua, anche se potabile, è più salutare quella del lago!!
Accoglienza e assistenza happy camp inesistente, nemmeno parlano italiano.
Alla lamentela hanno comunque ragione loro (.!!)

Campeggio impostato sugli stranieri: mini club, animazione e film in tedesco, piscina sovraffollata con poche sdraio, ombrelloni tutti strappati, c’è una zona a pagamento dove si “infila” chiunque con tanto di ombrelloni e tende: nessun controllo. Allora perché pagare? casette troppo vicine e spazi comuni sporchi.

Portatevi i contanti perché “il pos non funziona mai” e, comunque, per happy camp è troppo “sbattimento“.
Monopattino e biciclette a tutte le ora a tutta velocità, ora del silenzio mai rispettata, Bimbi lasciati allo sbaraglio che distruggono tutto, specialmente stranieri nella sala giochi perché “prendendo a calci il gioco esce, Ogni tanto, un soldo”. Attività per bambini inesistenti, poche a pagamento, ma son sempre quelle.

VISITE PARENTI: uno della reception all’altro “gli ITALIANI possono restare solo 1h, vero?” Credevamo fosse uno scherzo, ma, in teoria c’è un’ora gratis e poi si paga €18, in pratica (e non è un errore perché in entrambe le due visite di mio suocero è successo), si può soggiornare 1h (si può “sforare” solo con il permesso della direzione che viene sistematicamente negato), dopodiché ti cacciano. E anche in malo modo.

Visited Cambridge Leisure Park branch, three adults three children. Food was good and staff friendly and welcoming. However the toilets were disgusting! Apart from the fact they are in dire need of renovation the smell was awful, both the gents and the ladies. Sadly, this has put us off returning, which is a shame as ideally located. We reported this to staff who said it was a common complaint which had been escalated but no action taken. This is the only reason for the rating not being higher.

Myself and my partner decided to come here for lunch in Edinburgh, as it stated some foods can be made vegan. We asked for certain dishes to be made vegan, when the food came out the pasta wasn't very hot and noticed that the portion size was half the size of the normal sized ( non vegan) dish. I sat back and watched everyone else's orders come and the portion was much larger. Very disappointed by this as it isn't exactly a very cheap place to eat for what we got.

Really wouldn't recommend any vegans going here in the future.

We were here in June 2022. Extremely crowded. Bad camping. Expensive, you have to pay for a lot of extra’s . If you want to go back to the Stone Age, go here! Badly maintained mobile homes. Very bad customer service and bad communication. Our daughter cut her hand at the slide (5 stitches) . They told it was her own fault (somewhere it is written to not hold the side of the slides) and no compensation from their insurance. Bad management, who takes no responsibility. Only nice things are the location, the views from the lakeside and the prices are fair. We recommend to stay away from here.

The only reason there’s one star on here is because you can’t do none. I wish I’d checked these reviews before this ordeal. Ordered some pizzas from a nearby campsite, collected and then driver had a drink upon return (we’re away on a family break camping…) Scotland has zero tolerance to alcohol. Opened the pizzas and after my husband was extremely specific about what pizza we wanted they sent a garlic bread, entirely incorrect. Called up and the customer service was absolutely disgusting, they point blank refused to deliver a new pizza to the campsite, leaving my 9 year old daughter with nothing to eat and us with no way of getting to the shop. I will be returning tomorrow for a refund! I wish I’d read these reviews before ordering! An absolute and utter disgrace! Hang your heads in shame

Decided to treat my family to Bella. I ordered for collection as it doesn't deliver. 1 lasagne which was burnt at the bottom, 3 spicey sausage which for the person eating them were not as spicy as normal and I ordered 1 carabona as I had never tried it. I believe a good one is made with ribbon pasta, this was tubes so I was disappointed. Although it tasted OK. For the 5 dishes it cost me £52.50...£10.50 per head. Won't be buying again because I could have made all these dishes under £10. I know there is a crisis on and there are overheads to consider but it's unacceptable really especially seeing other takeaways in the area are round 6-7pound on average per person and yes I didn't have to buy but gave you the benefit. Lesson learnt. Ipswich Suffolk.

We chose Bella Italia out of several nearby Italian restaurants in Brighton as the menu contained everything to suit the whole family - including calamari, carbonara, and vegan pizza options. To their credit, the local restaurant staff were lovely (hence not getting a one star rating). It’s a shame about the company’s attitude though. I was initially pleasantly surprised when they asked about food allergies, thinking this showed good diligence. However, as soon as I mentioned that my daughter has a (mild) allergy to two very specific types of nuts, we were surprised to be told (in an pizza and pasta restaurant) that the options would be ‘very limited’ and we needed to use a bar code to find out what it safe to eat. The bar code took us to a Bella Italia website page which may as well have said ‘we can’t be bothered to work out the ingredients in our own food or take any precautions so anyone with any kind of allergies isn’t welcome and shouldn’t eat here’. There was nothing on the menu containing the nuts to which my daughter reacts. We decided to use our own knowledge and understanding of the extent of it own daughter’s risk levels and order calamari - something she loves and orders whenever she sees it on a menu anywhere. They returned with our drink orders and casually told us (after the kids had taken a drink) that they won’t serve her calamari or anything else that goes in the fryer because they couldn’t guarantee it’s safe. It seemed that even fries etc were off the menu. For a nut allergy! They wouldn’t allow us to use our own judgement and basically banned from eating half the menu because of ‘company policy’. I’m horrified to know that a restaurant chain don’t know what ingredients are in their own food. What does that tell you about the quality of the food? Well the vegan pizza had little lumps of what was clearly pre-frozen and chopped spinach, whilst the carbonara had such large, hard, and salty lumps of pancetta that my other daughter couldn’t chew them and had to pick them out. The calzone lacked sauce and was too dry (how is that even possible with a calzone?) whilst the sauce in the pizzas was all distributed around the edges /crusts with very little in the main part of the pizza. Lovely staff but the company seems to be around 30 years behind the times regarding their ingredients, quality, and their appalling and discriminatory attitude to those with food allergies.

where do i start, my mother bought me a £40 gift card,
i asked for the bill twice and made the server aware of this fact, he then TOOK my phone away to scan the code for 15 minutes! came back and said the code had expired? then actually READ the date and saw that it was valid FROM the 17th of June this year, then he dissipated again for roughly 10 more minutes with my phone without asking apparently to find a manager, a young woman asked if everything was ok and i explained that her friend had just wandered off with my phone and I'd like it back as he'd been gone a while, the manager then appeared holding my phone saying the code was invalid and he couldn't get it to work, so again WITHOUT ASKING opens up my web bowser and started opening tabs!? this was now easily 30 minutes after wanting to pay and he had the absolute gall to call me rude when i snatched my phone back and exclaimed Jesus Christ man just tell me what to do don't start using my phone like that!? he got aggressive, called me rude again and then informed me he was the manager. i honestly have never experienced this kind of treatment anywhere before, never have i had my phone taken off me to scan a code for 30 minutes then have an absolute stranger start using it and calling me rude for taking my own god damn property back?! i cant believer you've hired someone like this to run your restaurant, in the end he just discounted the meal the £40 and then the original server came back and practically threw the receipt on the table after id already said I'm paying by card and just left
i then had to wait another 5 minutes for someone to come and let me pay the outstanding £13
i asked for the bill at around 6:15 or so and didn't get to finally pay until 6:45
i was ready to just walk out and leave the remainder
this was supposed to be a special occasion but it was completely ruined by your staffs complete lack of awareness and training and your managers disgusting attitude towards personal privacy i would like the £40 refunded to the original source of payment and will gladly supply any relevant payment details for this as i will not be coming back again and will be leaving this review pretty much anywhere i can

Worst visit ever,
Not even worth 1 star in all honestly .
Celebrating my sons birthday on the way back from a fab day out at Alton Towers. He loves Bella Italia so I found one on the way back home . We were shown to our seats, 10 minutes before someone came and took our drink order - then a further 15 until food order which I can understand when the restaurant is busy.
First issue was - they didn’t bring our starters out together, when we chased for them she forgot to put them through so we didn’t eat our staters together, she then asked if we wanted the mains to come out when me and my husband was still eating our starters . As soon as our plates were sweeped up. The chef brought our food out then went on to say, should there be a 5th meal, pointing at my sons empty space on the table. We told him yes then we knew something has gone wrong again. Then the head of house came over explained it was missed so yet again our meal was not all eaten together . I mean, surely the idea of eating as a family is we EAT TOGETHER . We was offered 1 free drink and then some discount of the bill which is okay to be compensated but the service was utter disgusting . I will not eat with you again!

2/5 service - slow, low attention.
1/5 beer - tasted like beer from a crappy holiday resort. Also was full of a scummy scrums like substance, put me off ordering more or finishing the first
1/5 pizza - doughy, under seasoned, mass produced tomato sauce with zero flavour, basil imparted no flavour into the pizza.
Overall would not come back again and very unimpressed with the experience.