Bencerandhazelnut Reviews 

It was really easy to place my order and it arrived quickly.
The pieces were wrapped so nicely.
The quality is exceptional and designs are lovely.
I love being able to support an Aussie, family owned and run small business.

Always great service and fulfilled within stated time frames. Great customer service and fast shipping. 😊

I’d like to leave an honest review here for B&H, we have received our first ever order from this brand today. My most favourite would have to be the jumper. It’s just extremely soft and the prices were so good. Took advantage on their recent $15 sale. Only the downside experience was the postage timeframe. I personally think a month waiting locally is a bit too much, I’m not sure if I bought something that was pre-order but nothing was indicated from the products. Anyhow, I really love the products we received. Looking forward to purchase more in the future.

We ordered two Mother's Day preorder items with shipping dates of early and late April, but only received them in late May and early June. As far as we can work out, the problem wasn't with Australia Post, and we didn't receive an explanation from B&H. Of course, there were dsiclaimers everywhere that the preorder might not arrive when advertised, but what's the point in advertising products for Mother's Day if the shipping time means they are going to be over a month late? It would've been nice to be told what the issue was, or to even have been given a heads up in advance that the advertised delivery date was going to be overshot by a significant margin. If I was B&H I would've contacted affected customers and explained exactly what happened, taken responsibility, and offered something in return if it was seller's mistake, otherwise explained how processes would be changed to ensure it doesn't happen again. Unfortunately we won't be returning customers, which is a shame because the products are nice, but we don't feel like we were respected by B&H.

Edit: Just to respond to B&H below, yes I did get the 5 emails but as per my review, none of them indicated early on that the preorder (specifically advertised as a Mother's Day preorder) would not be shipping on the advertised dates. In fact the first email on April 8 said they would be getting one of the items in "soon" - I received this item almost exactly 2 months later. None of the emails provided any explanation as to why the items were so late, hence my review when I got the TrustPilot invite. I get B&H is a small business, and that many others seemed to have a good experience, but that wasn't the case here (and the gaslighting is a bit much).

Bender & Hazenut is my favourite children’s wear brand. It is hard to find good quality items these days, but every item I have received from B&H has been made of the most gorgeous, quality thick fabric. Not to mention how adorable they are! I can’t wait to order again. Thanks so much!

Have been messed around for over a month to then only be offered a partial refund for Ruby's mistake. She sent 1 of 10 items, of which we didn't need without the rest of the order, she charged the full $10 postage for the 1 item and then didn't send anything else. Almost 2 months later, no replies, no sorry or communication, just a refund notification for a partial refund. VERY VERY disappointed as I've spent thousands if dollars here. Will not be recommending or purchasing from here again.

Absolutely beautiful products. The zippies and jumpers are the softest I'mve ever come across and perfect for Melbourne winters.
I love the adorable details of every design, which is handrawn by the owner herself.
I had one issue trying to get sizing information for a product, but other than that their communication amd transparency has been really good. Many sales and collections are sold with a longer wait time but this is always advertised during the order process at multiple points so people know exactly what they're buying.
I love that they do regular sales or mystery items as I'm not in the position to have a wardrobe full of their products at full price. The difference in quality and durability compared to other brands is obvious though, and the higher price is warranted for the product received.

Wish I could include a picture of how sweet our daughter looked in her birthday tee and tulle skirt we ordered from bencer and hazelnut. Great quality pieces, got so many compliments. Such good special occasion ranges

Really love what Rubys created. I’ve always had great experiences- always transparent with shipping times when having a sale or mystery items which being a small business can take a few weeks to get through the 100’s of orders they must receive. The quality is next level and I love the designs

For many years I’ve continued to purchase from this business for the beautiful, original hand drawn designs to the quality and the customer service that I’ve received. The sales are beyond generous and always a great opportunity to stock up in sizes. I especially love the mystery item sales. You’ll love dressing your little ones and yourself in these pieces. The seasonal range for Easter and Christmas is always what we buy for the kids for our Santa photos etc. Absolute best!

OBSESSED. Such an incredible brand, amazing quality of clothing and I can’t get enough!

Beautiful products and so honoured to be able to stock thesr amazing products

Ordered 2 WINTER (0) mystery packs and 10 SUMMER (0000-00) mystery packs for my newborn who’s due in September, assuming summer would be summer items but for all my mystery items but one, were jumpers.

*UPDATE*
Ruby has been extremely helpful and has rectified the issue.
as stated before, I will still continue to shop through her business as I’ve always LOVED the clothing and can’t wait to have my newborn rocking cozy clothing

Beautiful clothing, but terrible communication regarding postage times and shipping unfortunately. Does not reply to dm’s or emails. Multiple messages on social media posts of people chasing shipping details for their products. Longer shipping times are fine, but transparency and communication are key.

Received the email to review Bencer and Hazelnut but still haven't received my order. I always love anything I get from B and H just the postage is unreliable. it's not their fault Im sure. If you want your order quickly just be aware it can take weeks

The quality of all the products have been incredible !

Quality is great design of clothes are great. Can’t fault colour.

My only problem with Bencer and Hszelnut is I still have an outstanding order from January. Still waiting on items.

Order placed 6/1/2024.

I’ve received 1 item from a 7 item order total cost of $198.47.

Item Received 1 plated price $14.99.

With no information on balance of delivery.

Easy ordering process and beautiful products. Prompt delivery with items securely packed.

Quick communication, fast shipping to NZ and beautiful products!

This is the second one purchase I’ve made from Bencer and Hazelnut. The quality is great. The sales are fantastic, well worth being in their mailing list. I bought 3 overalls $20 each in very happy.