Bensons For Beds - Basingstoke Reviews 

The young lady, Maria, who helped me to find the right bed was very knowledgeable and personable. She clearly explained all the possible options of bases, mattresses and headboards without trying to influence my choice. This made for a pleasant shopping experience.

Maria was more than helpful whilst choosing our bed. She gave us time to ponder but was willing to answer any questions. It was good that we were able to select, a bedframe, mattress and headboard to our liking. It was altogether a pleasant experience.

We were greeted and assisted by friendly staff, found the bed and mattress we were looking for, signed up for an affordable finance deal that afternoon and the bed was delivered and assembled in the room of our choice 3 weeks later - what more could we ask? Would definitely recommend

Stuart was absolutely great in helping me confirm what suits my existing sciatic needs and was able to process my order in a way that would benefit me.

I bought the Staples & Co Artisan Pure Decadence Mattress. Overall the bed is comfortable to sleep on but the natural fibre filling have the mattress smelling like a farmyard. I bought the bed in feb 2026 so have given it a good go for at least 6 months. I have tried to air it out and even spent about 3 weeks sleeping in the guest room. It was a pretty expensive mistake, I will have to give in and buy another mattress and hope it smells better.

My husband and I noticed Bensons for Beds during our recent trip to St Michael's Retail Park (Basingstoke). We have been planning to upgrade our bed, so we popped into the showroom to browse the available options. Maria welcomed us as we entered the store. When I mentioned I had scoliosis - a sideways curvature of the spine - she immediately identified the most suitable beds.

I have never tested a bed in public before, but Maria's tactful and professional interpersonal skills put me at ease. Furthermore, the showroom's environment was clean and inviting. The quality of the first mattress that I tested was PERFECT! Maria suggested that I try another for comparison. We were very impressed with her technical knowledge.

Though we did not intend to buy a bed that day, we were confident that we had found the ideal bed, thanks to Maria.

UPDATE on 02/10/2026 - In my previous review, I should have made it clearer that we DID, in fact, purchase a Sealy Bronte Posturepedic Mattress and Divan on our first visit to Bensons For Beds. In fact, we are looking forward to their delivery in 3 days.

Very good service from start to finish.

A great custoner service from the very beginning. Very happy customer.

Tom was very helpful and friendly- no hard sell just direct and honest advice.

Excellent product.
Good service delivery.
Professional team members, polite and efficient. Very pleased.

From the shop sales advisor to delivery and installation my customer experience has been superb! I’d recommend to everyone.

Got great service and advice from Stuart. Who knew there was so much to choosing the right mattress. Came away very satisfied and looking forward to much more comfortable sleeping from now

Maria was very knowledgeable, friendly and helpful.

The whole experience from buying the bed to delivery was excellent. I would certainly recommend them to anyone

Very helpful assistant in the store, ordered on line and gained an additional £50 discount and was able to purchase via the Avios APP and collect 8 air miles for every £1 spent.

Purchased a new mattress from Bensons for Beds. A really good experience from trying and buying in the shop. Really good advice given from the manager. Delivery was prompt (about a week). Delivery guys were helpful, well mannered and efficient. Can’t fault the service we’ve received. Thank you.

The bed and furniture was delivered on time as per the delivery schedule. The bed & furniture were installed efficiently and respectfully by polite delivery staff.

Superb service

Very helpful and knowledgeable staff member. Helped us find the perfect mattress for us and within our budget.

Maria was very helpfully and knew all about the product.