The customer service was outstanding. They sorted everything about my order and requirements pleasantly politely and efficiently. The Carlisle team were excellent! Thanks so much !
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Lees wat reviewers zeggen
Good knowledge in store, Carlisle shop is good to go to if you need advice. Website was nice and easy to use, only negative is the finance for it doesn't allow you to leave a deposit online which was... Toon meer
Bedrijf heeft geantwoord
Staff were very knowledgeable about their beds which was helpful. Once mattress was chosen was advised of different payment methods. Delivery was to a time slot and was reminded by text of date & ti... Toon meer
Bedrijf heeft geantwoord
Great service especially when we had to cancel the delivery last minute and again until my mum was able to get into her new property. When they arrived they delivered the bed in great time with no pro... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Carlisle
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 2 Crown Street, CA2 5AB, Carlisle, Cumbria, Verenigd Koninkrijk
- 1228402463
4,8
Uitstekend
303 reviews
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Great shopping experience
Lisa who advised us could not have been more helpful and friendly and was very knowledgeable. Would definitely recommend
29 december 2025
Antwoord van Bensons For Beds - Carlisle
We’re so glad Lisa gave you helpful, friendly, and knowledgeable service – sounds like a fantastic experience! 💜 Thank you for your positive review - Lauryn at Customer Care
Really great experience from ordering…
Really great experience from ordering to delivery! We went into store initially to try out mattresses and Reece in the Carlisle store was so helpful and knowledgeable.
Delivery team were also excellent! Recommend their recycling service as they took away our old mattress and plastic packaging from our new one.
30 december 2025
Antwoord van Bensons For Beds - Carlisle
Thank you for sharing Chloe! We’re thrilled Reece in our Carlisle store made choosing your mattress easy and enjoyable, and that the delivery team provided excellent service. Great to hear you loved the recycling option too🌍
We truly appreciate your feedback.
Megan at Customer Care
Good experience.
The salesman could not have been more helpful. He was very knowledgeable and pleasant.
5 januari 2026
Antwoord van Bensons For Beds - Carlisle
Thank you for your feedback Fiona! We’re delighted to hear our team member provided such helpful and knowledgeable service.
It’s a pleasure to serve you — thanks for taking the time to share your experience,
Megan at Customer Care!
Antwoord van Bensons For Beds - Carlisle
Thank you for your kind words! We’re delighted Reece provided such great service and made your experience a positive one.
We’d love to serve you again in the future.
Megan at Customer Care
Great customer service
We were really impressed with the quality of service from Lisa in store. She was very helpful and even managed to sort a change of delivery date for us within one short phone call.
30 december 2025
Antwoord van Bensons For Beds - Carlisle
We appreciate you sharing your experience. We're happy to hear that our team member was helpful and quickly sorted out a change of delivery date for you. Thank you for your positive review – Lauryn at Customer Care 💜
Very helpful and listened to our…
Very helpful and listened to our requirements.
29 december 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Carlisle
We appreciate you taking the time to share your positive experience! We're glad we met your needs by listening to your requirements. Thank you for your positive review – Lauryn at Customer Care 💜
Great service and fast delivery
Great service and fast delivery, Lisa in store and the delivery team were both great, thanks so much Bensons.
9 december 2025
Antwoord van Bensons For Beds - Carlisle
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
A pleasant experience
The shop staff were very helpful and patient while we tried out different options and asked questions. The ordering process was straightforward, and the delivery and assembly of our storage bed was quick and efficient. Altogether a pleasant and satisfactory experience.
8 december 2025
Antwoord van Bensons For Beds - Carlisle
We appreciate you sharing your positive experience! We're happy to hear that our staff was helpful and patient while you explored options. We're also glad the ordering, delivery, and assembly went smoothly. Stewart - Team Bensons
Antwoord van Bensons For Beds - Carlisle
We’re delighted to hear you experienced great service and found our team helpful and friendly! Thank you for sharing your feedback. 💜 Thank you for your positive review – Lauryn at Customer Care.
The customer service was amazing
The customer service was really good also any and I mean literally any question I had they had a answer for which I found amazing and the man that helped me really knew his stuff about beds overall my experience was great and I was more than satisfied
9 december 2025
Antwoord van Bensons For Beds - Carlisle
We’re thrilled to hear you had such a great experience Mr Mason! It’s fantastic that our team member was able to answer all your questions and share their expertise to help you find the perfect bed. 💜 Thank you for your positive review – Lauryn at Customer Care.
Review
Reece was helpful & Knowledgeable in store.
It took a lot of phone calls to contact someone to make a change to my order - however once I was able to speak to the store manager he was superb & rapidly dealt with my requests.
25 november 2025
Antwoord van Bensons For Beds - Carlisle
Thank you for sharing your experience. We’re pleased to hear that Reece was helpful and knowledgeable in-store. We apologise for the difficulty in reaching us by phone, but we’re glad the store manager was able to resolve your request quickly and efficiently. Your feedback helps us improve our service.
Thank you for your positive review 💜 – Lauryn at Customer Care
A service well delivered.
We made four visits to the store in total before deciding on our purchases and, throughout, the staff member who dealt with us, as well as the other staff, were very helpful and informative. This made for a satisfying and reassuring experience which we appreciated.
17 november 2025
Antwoord van Bensons For Beds - Carlisle
We're happy to hear that our team's helpfulness and knowledge made your shopping experience satisfying and reassuring. We appreciate you taking the time to share your positive experience with us.
Thanks for choosing us – we hope to serve you again!
Megan at Customer Care
Assistant very helpful and thorough.
18 november 2025
Antwoord van Bensons For Beds - Carlisle
We are happy to hear that our assistant was helpful and thorough for you. We appreciate your positive feedback,
Megan at Customer Care
The lady with dark long hair
The lady with dark long hair, could not of been more patient, helpful and friendly. Her customer service is top notch, she was honest, professional and approachable - your company is all the better for having her located in the Carlisle branch.
7 november 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Carlisle
We're delighted to hear about the exceptional service you received at our Carlisle branch. It's wonderful to know that our team member was patient, helpful, and friendly. We appreciate your positive feedback on her honesty, professionalism, and approachability.
Your satisfaction means the world to us,
Megan at Customer Care
Lisa was a fab at helping us choose our…
Lisa was a fab at helping us choose our bed
12 november 2025
Antwoord van Bensons For Beds - Carlisle
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
Excellent service
Excellent service!
Very straightforward delivery with loads of communication!
4 november 2025
Antwoord van Bensons For Beds - Carlisle
Thank you for your feedback Helen! We’re delighted to hear that you experienced excellent service and that the delivery process was straightforward with clear communication throughout. Your comments mean a lot to us and help us keep delivering a smooth experience for our customers.
Thank you for your positive review – Lauryn at Customer Care 💜
The help to get the mattress I needed…
The help to get the mattress I needed and helpful Pleasant staff
4 november 2025
Antwoord van Bensons For Beds - Carlisle
We’re delighted our team could help you find the mattress you needed and provide such pleasant, helpful service. Making the process easy and enjoyable is always our goal!
Thank you for your positive review – Lauryn at Customer Care 💜
Antwoord van Bensons For Beds - Carlisle
We appreciate you sharing! We are so glad you found our staff friendly, knowledgeable, and not pushy during your visit with us.
Thanks for choosing us – we hope to serve you again,
Megan at Customer Care
Bensons Review
Excellent customer service on the day. Our assistant was very informative and had an excellent knowledge of the products.
Thoroughly recommend Bensons.
5 oktober 2025
Antwoord van Bensons For Beds - Carlisle
We appreciate you sharing your experience! We're happy to hear that our assistant was informative and knowledgeable. Thank you for recommending us, Megan at Customer Care
Bensons 100% the best
I bought a Sealy double mattress a couple of monthsd ago from Ryan at the Carlisle store.He was very helpful and the Sealy Mattras was top quality so I had no hesitation in buying two single Sealy Mattresses in the recent sale, again Ryan was very helpful. Bensons asfter sales service is also very good. I would always make Bensons my first port of call when needing new bedding. They are competitively priced and a customer focused company.
23 september 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Carlisle
We're happy to hear that you found our team member helpful and the mattress to be of top quality. We appreciate you choosing us for your bedding needs and for acknowledging our customer focus. Thank you for your positive feedback.
Thank you,
Lauryn at Customer Care.
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