Amazing customer service by sales person Josh, very friendly well mannered good discussion on what kind of mattress will be suitable for me due to several health. Overall fantastic experience and yes... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit E2 Ravenside Retail Park, Kingsbury Road, B24 9QB Erdington, Birmingham, GB
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Lees wat reviewers zeggen
I recently ordered from Bensons for Beds and found the delivery service to be well‑organised and straightforward. The team provided clear communication ahead of the delivery, including time‑slot updat... Toon meer
Bedrijf heeft geantwoord
My wife and I visited the store at The Ravenside Retail Park in Erdington. The store had customers looking around and being helped by staff. We were approached by a team member and discussed what we w... Toon meer
Bedrijf heeft geantwoord
Ave made our new bed & mattress buying experience really easy & efficient. He gave us good options based on what we’d discussed & made suggestions to help us pick the best possible option for... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Erdington
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit E2 Ravenside Retail Park, Kingsbury Road, B24 9QB, Erdington, Birmingham, Verenigd Koninkrijk
4,8
Uitstekend
159 reviews
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Local
Local, required bed in the showroom and delivery arrangements to fit in with my requirements
25 juli 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Amazing customer service by sales…
Amazing customer service by sales person Josh, very friendly well mannered good discussion on what kind of mattress will be suitable for me due to several health. Overall fantastic experience and yes I would recommend to family and friends.
26 juli 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Erdington
We're so pleased to hear you had such a fantastic experience! It's wonderful that our salesperson provided excellent customer service and helped you find the perfect mattress for your health needs. We appreciate your recommendation!
Sales person was extremely helpful
Sales person was extremely helpful. Asked us loads of questions then guided us to where he thought we needed to go without being pushy
23 juli 2026
Antwoord van Bensons For Beds - Erdington
Thank you for your wonderful review! We're delighted to hear that our salesperson was so helpful and took the time to understand your needs.
We're so pleased that you felt supported and confident throughout your visit. Thank you for choosing us and we hope you enjoy many comfortable and restful nights on your new purchase! 😊
Knowledgeable staff were very helpful…
Knowledgeable staff were very helpful with no hard selling.
24 juli 2026
Antwoord van Bensons For Beds - Erdington
Thank you for your great review! We're delighted to hear that our knowledgeable team was able to help you find the right choice without any pressure. Providing helpful advice and a relaxed shopping experience is exactly what we strive for. We really appreciate your feedback and hope to see you again soon! 😊
Wasn’t offered assembly when bought bed
Wasn’t offered assembly when bought bed
When delivered they left it in room and went
Tried to assemble myself and hurt my back
Called bensons who said they couldn’t help
Explained I would have paid if I knew
Spending 3k on a bed then being left to struggle is unacceptable
24 juli 2026
Antwoord van Bensons For Beds - Erdington
We are truly sorry to hear about the difficulties you faced with assembling your bed. We understand your frustration of not being advised of this service at the point of sale. We are reviewing your feedback to improve our services.
Ryan The store representative was …
Ryan The store representative was very informative and explained various options and answered our questions.the mattress was diverted a week later the delivery team ( Emilian and Daniel ) kept us informed primer to there arrival, they were very polite and respected the property with every care
9 juli 2026
Antwoord van Bensons For Beds - Erdington
We're so pleased to hear about your excellent experience with our team! It's wonderful that our store representative was informative and answered all your questions, and that our delivery team kept you informed and respected your property.
Team Bensons
Great everything
10 juli 2026
Antwoord van Bensons For Beds - Erdington
We're pleased you found everything great. Thank you for your review!
I recently ordered from Bensons for…
I recently ordered from Bensons for Beds and found the delivery service to be well‑organised and straightforward. The team provided clear communication ahead of the delivery, including time‑slot updates that made planning easy. The drivers were polite, handled the items with care, and ensured everything was placed exactly where needed. Overall, a smooth and reliable experience that made the process stress‑free.
29 mei 2026
Antwoord van Bensons For Beds - Erdington
We're so pleased to hear about your well-organised and straightforward delivery experience! It's wonderful that our team provided clear communication and that the drivers were polite and careful. Thank you for sharing your positive feedback!
Delivered on the day at the time stated…
Delivered on the day at the time stated therefore good experience.
26 juni 2026
Antwoord van Bensons For Beds - Erdington
We're so pleased your delivery was on time as stated, and you had a good experience. Thank you for your kind feedback!
Team Bensons
Received great service from in store…
Received great service from in store from Josh at the Erdington branch.
My bed is an ottoman…The Sudbury…lovely bed… although managed to open easily in store (a lot thinner mattress) I do struggle to get my hands in easily to lift it. It should be mentioned to customers that a thicker mattress will make it harder to find the very short straps. So perhaps longer straps would change this! Once straps are located (and scuffing back of hands each time) it’s easy to lift.
I also think £150 for delivery and to assemble the bed is a little steep! That was nearly half as much as the bed cost itself.
Yes…I did get it in the sale with a good price, but it kind of negates the saving when paying a lot for delivery and assembly.
But I do love the bed and would have given it 3.5 stars if possible. But sales guy and delivery people were lovely so 4 stars goes to them, plus I do love my bed apart from the above issues. Thank you ☺️
25 mei 2026
Antwoord van Bensons For Beds - Erdington
We are truly grateful for your detailed feedback and appreciate you taking the time to share your experience with us. We are delighted to hear about the excellent service you received from our team members and that you love your new bed. We understand your concerns regarding the ottoman lift mechanism with a thicker mattress and the delivery and assembly charges. Your suggestion about longer straps is valuable, and we will certainly pass this on to our product development team for consideration. We are always looking for ways to improve our products and services.
Team Bensons
Staff friendly but helpful- no pressure…
Staff friendly but helpful- no pressure given, everything explained well
23 juni 2026
Antwoord van Bensons For Beds - Erdington
We're so pleased our team was friendly and helpful. Thank you for your feedback!
Team Bensons
Replacement Mattress
My wife and I visited the store at The Ravenside Retail Park in Erdington. The store had customers looking around and being helped by staff. We were approached by a team member and discussed what we were looking for, and was shown multiple options. Beverly was extremely helpful, the Sealy mattress has now arrived and is perfect.
20 juni 2026
Antwoord van Bensons For Beds - Erdington
We're so pleased to hear about your positive experience at our Erdington store! It’s wonderful that our team could assist you in finding the perfect mattress. We hope you continue to enjoy your new Sealy!
Team Bensons
Antwoord van Bensons For Beds - Erdington
We are so pleased you had a great experience with us. Thank you for your wonderful feedback!
Team Bensons
Great service & very knowledgable about…
Great service & very knowledgable about the productd
8 juni 2026
Antwoord van Bensons For Beds - Erdington
We're so pleased you found our service great and our team knowledgeable. Thank you!
Team Bensons
Ryan who worked there was very…
Ryan who worked there was very knowledgeable about everything,, our experience was brilliant,, and was easy to pick the perfect mattress, the delivery driver was lovely and pleasant
6 juni 2026
Antwoord van Bensons For Beds - Erdington
We're so pleased our team provided knowledgeable assistance, making your mattress selection easy. We're glad our delivery driver was lovely and pleasant. Thank you for your feedback!
Team Bensons
Good selection of beds and price…
Good selection of beds and price ranges. Sales assistant was very helpful without being pushy.
1 juni 2026
Antwoord van Bensons For Beds - Erdington
We're so glad you found our bed selection and prices to your liking. We appreciate your kind words about our helpful sales assistant.
Team Bensons
Ryan was very helpful at the Birmingham…
Ryan was very helpful at the Birmingham Erdington store.
All questions were answered satisfactory.
2 juni 2026
Antwoord van Bensons For Beds - Erdington
We're so pleased our team member at the Birmingham Erdington store was helpful and answered all your questions. Thank you for sharing!
Team Bensons
Very helpful staff who were not pushy
Very helpful staff who were not pushy. Ryan was professional in helping us choose the right mattress for us.
24 mei 2026
Antwoord van Bensons For Beds - Erdington
We're so pleased you found our staff helpful and professional in assisting your mattress choice. We appreciate your kind words!
Team Bensons
Faultless
The whole experience from start to finish was faultless. Great service and knowledgeable sales person in store for both visits. Delivery, communications after buying and product was perfect too.
23 mei 2026
Antwoord van Bensons For Beds - Erdington
We're so pleased to hear your entire experience was faultless! It's wonderful that our team provided great service and the product was perfect.
Team Bensons
Great customer service
Josh was excellent! Very smooth process, and efficient service. He explained everything in detail and answered all the questions well.
17 mei 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Erdington
We're delighted to hear about your smooth experience and efficient service! We appreciate your kind words about our team member's detailed explanations.
Team Bensons
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