I ordered a Slumberland king size divan base with 2+2 drawers, along with an Erin headboard; I love them. Colour is great (Linen Beige) & the headboard is really substantial. Staff in store were real... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit E2 Ravenside Retail Park, Kingsbury Road, B24 9QB Erdington, Birmingham, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Robert is a very attentive, intuitive, mature, respectful colleague. He is an excellent manager of the site. His insubordinate colleague who attacks the retail park manager for doing her job, on behal... Toon meer
Bedrijf heeft geantwoord
Bev the sales lady was very knowledgeable and helpful me picked a very comfortable mattress, customer service was great from the moment my son and myself entered the store. Would highly recommend to... Toon meer
Bedrijf heeft geantwoord
Ave made our new bed & mattress buying experience really easy & efficient. He gave us good options based on what we’d discussed & made suggestions to help us pick the best possible option for... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Erdington
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit E2 Ravenside Retail Park, Kingsbury Road, B24 9QB, Erdington, Birmingham, Verenigd Koninkrijk
4,8
Uitstekend
172 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Delivered on the day at the time stated…
Delivered on the day at the time stated therefore good experience.
26 juni 2026
Antwoord van Bensons For Beds - Erdington
We're so pleased your delivery was on time as stated, and you had a good experience. Thank you for your kind feedback!
Team Bensons
Received great service from in store…
Received great service from in store from Josh at the Erdington branch.
My bed is an ottoman…The Sudbury…lovely bed… although managed to open easily in store (a lot thinner mattress) I do struggle to get my hands in easily to lift it. It should be mentioned to customers that a thicker mattress will make it harder to find the very short straps. So perhaps longer straps would change this! Once straps are located (and scuffing back of hands each time) it’s easy to lift.
I also think £150 for delivery and to assemble the bed is a little steep! That was nearly half as much as the bed cost itself.
Yes…I did get it in the sale with a good price, but it kind of negates the saving when paying a lot for delivery and assembly.
But I do love the bed and would have given it 3.5 stars if possible. But sales guy and delivery people were lovely so 4 stars goes to them, plus I do love my bed apart from the above issues. Thank you ☺️
25 mei 2026
Antwoord van Bensons For Beds - Erdington
We are truly grateful for your detailed feedback and appreciate you taking the time to share your experience with us. We are delighted to hear about the excellent service you received from our team members and that you love your new bed. We understand your concerns regarding the ottoman lift mechanism with a thicker mattress and the delivery and assembly charges. Your suggestion about longer straps is valuable, and we will certainly pass this on to our product development team for consideration. We are always looking for ways to improve our products and services.
Team Bensons
Staff friendly but helpful- no pressure…
Staff friendly but helpful- no pressure given, everything explained well
23 juni 2026
Antwoord van Bensons For Beds - Erdington
We're so pleased our team was friendly and helpful. Thank you for your feedback!
Team Bensons
Replacement Mattress
My wife and I visited the store at The Ravenside Retail Park in Erdington. The store had customers looking around and being helped by staff. We were approached by a team member and discussed what we were looking for, and was shown multiple options. Beverly was extremely helpful, the Sealy mattress has now arrived and is perfect.
20 juni 2026
Antwoord van Bensons For Beds - Erdington
We're so pleased to hear about your positive experience at our Erdington store! It’s wonderful that our team could assist you in finding the perfect mattress. We hope you continue to enjoy your new Sealy!
Team Bensons
Antwoord van Bensons For Beds - Erdington
We are so pleased you had a great experience with us. Thank you for your wonderful feedback!
Team Bensons
Great service & very knowledgable about…
Great service & very knowledgable about the productd
8 juni 2026
Antwoord van Bensons For Beds - Erdington
We're so pleased you found our service great and our team knowledgeable. Thank you!
Team Bensons
Ryan who worked there was very…
Ryan who worked there was very knowledgeable about everything,, our experience was brilliant,, and was easy to pick the perfect mattress, the delivery driver was lovely and pleasant
6 juni 2026
Antwoord van Bensons For Beds - Erdington
We're so pleased our team provided knowledgeable assistance, making your mattress selection easy. We're glad our delivery driver was lovely and pleasant. Thank you for your feedback!
Team Bensons
Good selection of beds and price…
Good selection of beds and price ranges. Sales assistant was very helpful without being pushy.
1 juni 2026
Antwoord van Bensons For Beds - Erdington
We're so glad you found our bed selection and prices to your liking. We appreciate your kind words about our helpful sales assistant.
Team Bensons
Ryan was very helpful at the Birmingham…
Ryan was very helpful at the Birmingham Erdington store.
All questions were answered satisfactory.
2 juni 2026
Antwoord van Bensons For Beds - Erdington
We're so pleased our team member at the Birmingham Erdington store was helpful and answered all your questions. Thank you for sharing!
Team Bensons
Very helpful staff who were not pushy
Very helpful staff who were not pushy. Ryan was professional in helping us choose the right mattress for us.
24 mei 2026
Antwoord van Bensons For Beds - Erdington
We're so pleased you found our staff helpful and professional in assisting your mattress choice. We appreciate your kind words!
Team Bensons
Faultless
The whole experience from start to finish was faultless. Great service and knowledgeable sales person in store for both visits. Delivery, communications after buying and product was perfect too.
23 mei 2026
Antwoord van Bensons For Beds - Erdington
We're so pleased to hear your entire experience was faultless! It's wonderful that our team provided great service and the product was perfect.
Team Bensons
Great customer service
Josh was excellent! Very smooth process, and efficient service. He explained everything in detail and answered all the questions well.
17 mei 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Erdington
We're delighted to hear about your smooth experience and efficient service! We appreciate your kind words about our team member's detailed explanations.
Team Bensons
A pleasant shop from the store to final…
A pleasant shop from the store to final delivery. Kept up to date of order progress. Staff very polite and friendly listened to what we wanted. Highly recommend.
15 mei 2026
Antwoord van Bensons For Beds - Erdington
We are so pleased to hear you had a pleasant experience from start to finish. Thank you for your kind words!
Team Bensons - Jess
Love our new bed
Love our new bed. Good knowledge of their products, the sales representative was fantastic, good advice, knowledge and helped us choosing the right bed. Will use again, they also have good ranges of beds.
22 maart 2026
Antwoord van Bensons For Beds - Erdington
We're so glad you love your new bed! It's wonderful to hear our team provided fantastic advice and helped you choose perfectly. We appreciate your kind words!
Team Bensons - Jess
Excellent all round experience!
From the showroom to delivery everything was professional.
Got to try different mattresses in the showroom which was a big help. The salesman was very knowledgeable & helpful.
Delivery drivers were brilliant & took away the old bed & left the room tidy.
New bed is so comfy, really loving it!
9 mei 2026
Antwoord van Bensons For Beds - Erdington
We're happy to hear that you experienced professionalism from the showroom to delivery! It's great that trying different mattresses and the salesman's knowledge were helpful. We're also glad the delivery drivers were brilliant and that you're loving your new comfy bed!
Team Bensons
Friendly and helpful staff
5 mei 2026
Antwoord van Bensons For Beds - Erdington
We appreciate you letting us know that our staff was friendly and helpful; we are happy to hear about your great experience!
Team Bensons
The sales lady Bev was very kind and…
The sales lady Bev was very kind and helpful. The information leading up to delivery was good . I would have appreciated a reminder the day before delivery as it came at 7 am but I wasn't expecting them so wasn't ready. The delivery guys were nice and took the next bed then came back and fitted it in for me
25 april 2026
Antwoord van Bensons For Beds - Erdington
Thank you for your feedback! We’re delighted to hear Bev was kind and helpful, and that the information leading up to delivery was clear. We appreciate your note about the early delivery time — this is really helpful feedback and something we’ll certainly take on board. It’s great to hear our delivery team were understanding, friendly, and made sure everything was fitted properly for you. Thank you again for sharing your experience.
Bev and the Erdington branch 100% service
Bev was such an assistive staff member to my needs and asked all about my issues including ones that I didn’t think about with my frame of bed and sleeping habits. Really appreciate the personalised discussion that made me feel that I was in good hands
25 april 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Erdington
Thank you for such lovely feedback! 😊 Bev will be delighted to hear how supported and well looked after you felt — that personalised care is exactly what we aim for. We’re so glad you felt in good hands,
Megan | Customer Care Specialist🛏️✨
Antwoord van Bensons For Beds - Erdington
Thanks so much for the great feedback—we’re glad you enjoyed the service,
Megan at Customer Care✨
"I cannot recommend Beverly enough
"Highly recommend Beverly for her wonderful service. What I appreciated most was her patience—she never made me feel rushed and answered every single question I had."
21 april 2026
Antwoord van Bensons For Beds - Erdington
Thank you for the wonderful recommendation! Beverly will be delighted to hear how much you appreciated her patience and attentive service.
Here’s to comfier nights and happier mornings,
Megan | Customer Care Specialist💜
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.