Purchased a bed and mattress from the Gateshead store, Tony assisted us and gave excellent customer service. Everything was perfect from the bed itself to the delivery.
Locatie
Wijzig locatieUnit 15a Team Valley Retail World, Gateshead, NE11 0BD Gateshead, Tyne And Wear, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Very good profectional experience. Staff were great. Good customer service. Delivery service arrived within the time allocated for delivery. They were professional and installed the bed within the... Toon meer
Bedrijf heeft geantwoord
We had Andrew to support us at the Team Valley site. He was absolutely fantastic. He placed us on a posh machine that helped us understand our preference for beds, explained the additional options... Toon meer
Bedrijf heeft geantwoord
We visited Bensons for Beds - Gateshead Teams Valley and left happy with a new bed purchase. Angela was amazing and helped us around the store, showing us options, breaking things down nicely and simp... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Gateshead
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 15a Team Valley Retail World, Gateshead, NE11 0BD, Gateshead, Tyne And Wear, Verenigd Koninkrijk
4,9
Uitstekend
203 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Helpful and knowledgeable staff and…
Helpful and knowledgeable staff and good pricing, Blue light discount was accepted as well
1 november 2025
Antwoord van Bensons For Beds - Gateshead
We appreciate that our staff was helpful and knowledgeable, and that you were happy with our pricing and discount. Thanks for the feedback,
Megan at Customer Care
New mattress
The lady was professional and helped us choose a mattress showing us all the different types and letting us have enough time without hurrying us lovely lady
31 oktober 2025
Antwoord van Bensons For Beds - Gateshead
We're happy to hear that the professional assistance in choosing a mattress and the time you were given met your needs. Thank you for your lovely feedback,
Megan at Customer Care
Antwoord van Bensons For Beds - Gateshead
We appreciate your positive feedback! We are glad you found our service great and very efficient. Thank you for choosing us,
Megan
Customer Care Team
good customer service .
good customer service .
Andrew very knowledgeable and helped me get the right bed for me.Friendly and helpful.
Wud Recommend.
18 oktober 2025
Antwoord van Bensons For Beds - Gateshead
We appreciate you sharing your positive experience. We are happy to hear that our team member was helpful in guiding you toward a great bed!
Sleep well,
Megan at Customer Care
The manager was very helpful ,helping…Good products but expensive!
The manager was very helpful ,helping us choose appropriate pillows.Even though I found the product to be very expensive!
23 oktober 2025
Antwoord van Bensons For Beds - Gateshead
We're glad the manager assisted you in selecting pillows. We appreciate your feedback and understand your concern about the product's price.
We’re so glad you had a great experience,
Megan at Customer Care
Steve took us right through the process…
Steve took us right through the process start to finish explaining all the aspects of finding the perfect bed for our budget. He wasn’t pushy & explained how using all the tools in store would help us find the right bed for us , which we done with his guidance.
19 oktober 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Gateshead
We're happy to hear that the process of finding the perfect bed, within your budget, was made easier with our guidance. Thank you for your positive feedback! – Lauryn at Customer Care 💜
Great beds
Lovely staff, no pressure was able to have a look around and staff there when needed and gave good advice
15 oktober 2025
Antwoord van Bensons For Beds - Gateshead
We appreciate your feedback! We're happy to hear that our staff was lovely, not pushy, available when needed, and gave good advice. Thank you for your review – Lauryn at Customer Care 💜
Very helpful & knowledgeable
Very helpful & knowledgeable lady helped me choose my mattress. Delivery with 2 hour slot, great.
11 september 2025
Antwoord van Bensons For Beds - Gateshead
Thank you for your feedback! We’re glad our helpful and knowledgeable team member assisted you and that the delivery slot worked well for you.
Kind regards,
Megan
The Bensons for Beds Care Team
My experience with Bensons was…
My experience with Bensons was fantastic from going to the showroom and selecting my mattress to delivery the company were professional and kept me informed of delivery dates etc.
The crew delivering the mattress were respectful of my home and carried out their job with expertise
I am very happy with the purchase of my mattress which is a quality item should I need another mattress in the future Bensons will be my first port of call
3 oktober 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Gateshead
Thank you for your fantastic feedback! We're delighted to hear your entire experience—from showroom visit to delivery—was professional and smooth. We look forward to assisting you again in the future!
Take care,
Megan at Customer Care
Your salesman Andrew was brilliant and…
Your salesman Andrew was brilliant and very thorough. Measured us for our mattresses and demonstrated the bed I chose.
2 oktober 2025
Antwoord van Bensons For Beds - Gateshead
Thank you for your kind feedback! We're pleased to hear Andrew was thorough and helpful throughout your purchase.
Take care,
Megan at Customer Care
Antwoord van Bensons For Beds - Gateshead
We're so glad we could assist you effectively with your selection and order. Thank you for your positive feedback; it means a lot to us!
Thank you,
Lauryn at Customer Care
Excellent staff and good service
28 september 2025
Antwoord van Bensons For Beds - Gateshead
We appreciate your positive feedback and are happy to hear that our staff provided excellent service during your visit with us.
Thank you,
Lauryn at Customer Care
New bed, mattress & headboard
We purchased a new bed, headboard and mattress yesterday for our grandaughters. The service we received in Metro Retail Park Gateshead was second to none. Louise the sales representative was lovely, she was very friendly and efficient she was very knowledgeable and informative about the beds and mattresses. She was helpful without being pushy....which always puts us off. We will make Bensons for Beds our first port of call for any future bed purchases. If we could give 11/10 we would! Thanks again to Louise and Bensons for Beds. 😊
25 september 2025
Antwoord van Bensons For Beds - Gateshead
We're happy to hear about the positive experience you had purchasing beds for your granddaughters. It's great to know that our sales representative was so knowledgeable and helpful without being pushy. We appreciate you sharing your positive feedback.
Thank you,
Lauryn at Customer Care
Andy in the Gateshead store was…
Andy in the Gateshead store was extremely helpful, informative & friendly. Great service, not pushy & would return again in the future.
16 september 2025
Antwoord van Bensons For Beds - Gateshead
We appreciate you sharing your experience at our Gateshead store. We're happy to hear that you found our service helpful, informative, and friendly. We look forward to your return!
Thank you,
Lauryn at Customer Care.
Great experience buying new mattress
Great experience buying new mattress. Assistant called Jan was very knowledgeable and friendly. Talked through offers etc but left us to try different options which was great. Woukd definitely recommend.
12 september 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Gateshead
Thank you so much for the positive feedback! We are thrilled to hear that you had a great experience with our team, especially Jan. We pride ourselves on our knowledgeable and friendly staff and are happy to hear that they were able to assist you in finding the perfect mattress. Thanks for recommending us! Sweet dreams on your new purchase. 😴
Helpful, charming service
Karen was charming and knew the product thoroughly. She answered all my questions fully and was always polite and respectful. The product sold itself, Karen was not pushy, but showed all the capabilities of the product.
9 september 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Gateshead
We appreciate you sharing your experience. We're happy to hear that our team member was so helpful, knowledgeable, and respectful. We value your feedback on the service provided!
Best Wishes,
Megan at Customer Care
Great service again
Great service again. Explained well and took time showing products. Good conversation. Felt valued and appreciated. Thank you Araf at Team Valley.
6 september 2025
Antwoord van Bensons For Beds - Gateshead
We appreciate you sharing your experience! We're so glad to hear that you felt valued and appreciated, and that our team member explained and showed the products well.
Thank you,
Megan at Customer Care
The mattress was delivered on time with…
The mattress was delivered on time with great care
4 september 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Gateshead
We're happy to hear that your mattress was delivered punctually and with great care. Thank you for your positive feedback, Megan at Customer Care
Store was welcoming from the off set
Store was welcoming from the off set.
Sale rep, Andrew was fantastic. Showed me everything there was to the process of buying a bed and mattress.
Loved my experience
3 september 2025
Antwoord van Bensons For Beds - Gateshead
We're happy to hear that you found our store welcoming and that you enjoyed the assistance provided during the bed and mattress buying process. Thank you for your positive feedback, Megan at Customer Care
The lady who served us was very helpful…
The lady who served us was very helpful and wasn’t pushy
28 augustus 2025
Antwoord van Bensons For Beds - Gateshead
We're glad you enjoyed your experience with our team member! Thank you for your positive feedback; we appreciate it very much.
Take care,
Megan at Customer Care
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.