Bensons For Beds - Oxford680 Reviews 

It made a change to be served by a member of staff with good customer service skills. A very helpful young lady who truly new what she was talking about. Also very helpful in meeting our requirements. We will definitely revisit.

We were interested in a wardrobe but were not sure on the dimensions, so the customer advisor suggested we put a deposit down (as there was a sale on at the time) to measure the bedroom dimensions and if not appropriate, to call up within 7 days to cancel the order.
Unfortunately, the wardrobe did not fit and so we cancelled. They provided a full refund.
The advisor was knowledgeable, nice and accommodating.

The 4 stars is because when I rang to cancel the wardrobe, the guy on the phone told me the order had already been sent to Germany to be processed. I said I wasn't aware that was going to happen, I was under the impression it was on hold until we confirmed the order. Anyway, it got sorted and they issued the refund.

We had decided to buy a new bed and had researched the options on line with our normal go to suppliers. We happened to be shopping next door and wandered in.
Kurtis greeted us and asked if we needed assistance. I explained our situation and he offered clear and appropriate options, pointing out the benefits of each.
We were so impressed that we bought a bed and mattress, paying much more than we intended but delighted that we had a great value purchase.
Kurtis was interested in us and very helpful. We would certainly recommend Bensons for this alone. We now await our bed.

Bensons have just about the best range of bed/mattress options. The range is overwhelming but Cristelle in the Oxford store was super helpful in a low-key, informative and unpressurised way. I had already decided on the base I wanted but Cristelle helped me to choose an appropriate mattress and their 40 day exchange option gave me the confidence to place an order. A pleasant experience, thank-you!

Helpful friendly staff who took my needs and desires seriously and provided important information, including recommendations that did not focus on the priciest products

Kurtis was very helpful and kind. Great customer service overall and I would 100% recommend the Oxford store.
Thank you, Kurtis!

Really helpful & informative sales staff.

Competent staff member guided us to right choice of bed and arranged for delivery and installation....

Ongoing

The assistant vwas very helpful and knowledgeable and good range of products in store

Very good experience and very lovely assistant who was very helpful.

Efficient service
Enough info to make decision on bed
Staff really helpful and friendly
Would recommend

Whilst the product range for what we wanted was not extensive, they had just what we wanted at a much better price than another store and the staff member who served us was engaging and helpful.

The ladies are very polite and welcoming from the start. And very informative and smart, I loved that they had a laugh with us it made us feel welcome that really sold it to us. Big Thank you 😊 pls pass on the the Thanks to them.

The staff were friendly and polite and answered our questions, as well as giving extra information. We had time to consider our options independently and the sales process was easy and quick.

The information provided by Kurtis was clear and very useful allowing me to make a confident choice of mattress. There was no pressure to buy - only an understanding of my views and the alternatives I could consider.

Excellent service from Christelle. Very patient, knowledgeable and helpful.

The lady that served us was brilliant, she gave us just the right amount of attention to help give us the information we needed, but also left us to make our decision so we didn't feel pressured. She was friendly, knowledgeable and supportive. Her name is Christelle