A comprehensive selection of mattresses in the showroom with helpful staff. We were kept informed by the company on the assembly and despatch of the item. Good deliverey team and some helpful care... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The salesperson in the store listened to what we wanted and understood our space requirements and then offered us two different options. The delivery was booked and everything was straightforward. The... Toon meer
Bedrijf heeft geantwoord
Good selection of beds much better quality than the competitions, sales person was a little pushy though, would have liked to of got to the beds before being accosted. We did buy a fantastic bed, sad... Toon meer
Bedrijf heeft geantwoord
A friendly and knowledgeable sales team made the purchasing decision easier. They gave us the space and time to try out different beds and were happy to answer questions and discuss lots of options... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Shrewsbury557
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 1a Sundorne Retail Park, SY1 4YA, Shrewsbury, Shropshire, Verenigd Koninkrijk
- 1743461737
4,7
Uitstekend
364 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
From start to finish I can't complain
From start to finish I can't complain. The sales assistant Debbie at the Shrewsbury store was extremely helpful and friendly. We were kept up to date with delivery details and times. The delivery team called prior to arrival and again very polite and helpful. Even taking some additional time to show me how to dismantle if needed in the future. Plus the new bed looks amazing and very comfortable.
5 december 2025
Antwoord van Bensons For Beds - Shrewsbury557
We're happy to hear about your positive experience at our Shrewsbury store! It's great to know that you found our sales assistant helpful and friendly and that our delivery team was polite and accommodating. Thank you for your positive feedback!
– Thank you, Jess- Team Bensons
It was excellent
It was excellent. The salesperson was helpful, instructive but not pushy.
3 december 2025
Antwoord van Bensons For Beds - Shrewsbury557
We're happy to hear that the salesperson was helpful and informative. Thank you for your positive feedback! We have contacted you today to discuss your review further.
Thank you,
Megan at Customer Care
Very happy with the whole experience
Very happy with the whole experience. Served by a very pleasant and knowledgeable employee. I was sorted with a new bed and mattress within half an hour.
Highly recommend Benson for Beds.
1 december 2025
Antwoord van Bensons For Beds - Shrewsbury557
We're happy to hear that you had a great experience and that our employee was so helpful. Thank you for recommending us; we appreciate your positive feedback!
GO SOMEWHERE ELSE!!!
GO SOMEWHERE ELSE!!!! after only a few days I had a dip in my bed and they tried there hardest to ignore all my complaints until I emailed the director himself! His assistant got the manufacturer to send out a guy to look at the dip. He used a piece of string across the bed to measure the dip and didn’t even look at the actually fault or why it’s happening!!! Terrible company and don’t care after you’ve been scammed out of your money!! Even when I bought the bed at sales room, the worker pressured use into the sale!! I even tried to say we wanted thinking time but her mood changed and started to force us to sign the papers!!! DISGUSTING!!
They haven’t provided a response so don’t believe them when they say that!! The don’t care when you complain
25 november 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Shrewsbury557
We appreciate you bringing this to our attention Mat. We're sorry to hear about the issues with your bed and the pressure you felt during the purchase. We aim to provide a comfortable experience, and we're taking your comments seriously to improve our service. The team have contacted you to provide further assistance on your complaint.
We are sorry for the inconveniences caused.
Courteous service
Courteous service, patience in sorting out our requirements and then organising delivery of our new bed
19 november 2025
Antwoord van Bensons For Beds - Shrewsbury557
Thank you for your feedback! We’re delighted our team provided courteous and patient service and made the delivery process smooth. Enjoy your new bed,
Megan at Customer Care!
Matthew was very helpful
Matthew was very helpful and knowledgeable
He explained the difference in mattress firmness and quality and his guidance was excellent
Altogether a very good experience
23 november 2025
Antwoord van Bensons For Beds - Shrewsbury557
We're happy to hear that the guidance regarding mattress firmness and quality was helpful. We appreciate you sharing that you had a very good experience. Thank you,
Megan at Customer Care
Antwoord van Bensons For Beds - Shrewsbury557
We’re so glad everything went smoothly for you—that’s exactly what we aim for! 💜 Thank you for your positive review Stephen – Lauryn at Customer Care
Fantastic service
Fantastic service, care ,communication, will definitely continue to purchase from bensons & definitely recommend.
13 november 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Shrewsbury557
We're happy to hear that you had such a positive experience with our service, care, and communication Jen! We appreciate your recommendation and continued patronage!
Thanks for choosing us—we’re grateful!
Megan at Customer Care
Excellent Service
Great selection of good quality beds, mattresses and headboards. Very helpful and knowledgeable staff. Prices for every budget.
31 oktober 2025
Antwoord van Bensons For Beds - Shrewsbury557
We appreciate your positive feedback! We're happy you found a great selection of quality products and that our staff was helpful. We're glad we met your budget needs,
Megan at Customer Care
Really helpful staff
Really helpful staff, no fuss, everything was sorted smoothly. Just waiting for our mattress to be delivered now :)
31 oktober 2025
Antwoord van Bensons For Beds - Shrewsbury557
We're so glad our staff was helpful and everything was sorted smoothly for you. We appreciate your patience and hope you love your new mattress!
See you next time! Megan at Customer Care 😊
How to enjoy making a purchase with no staff breathing down your back
Staff excellent. Lay out excellent. No pushy staff. Good advice given when asked.
27 oktober 2025
Antwoord van Bensons For Beds - Shrewsbury557
We're happy to hear that you found our staff excellent and helpful, and that you appreciated our store layout and no-pressure environment.
We're always here if you need anything else, Megan at Customer Care
Waited far too long for delivery 15…
Waited far too long for delivery 15 weeks in total
Very unhelpful both in the shop and customer service.
Would never buy from Bensons again or recommend to anyone!
20 oktober 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Shrewsbury557
We are very sorry to hear about the delivery delay and unhelpful service you experienced. We appreciate your feedback and your time to leave this review.
Thank you,
Lauryn at Customer Care
The sales man was helpful
The sales man was helpful, no pressure was put upon me to make a purchase and time was taken for me to make my decision.
16 oktober 2025
Antwoord van Bensons For Beds - Shrewsbury557
Thanks for the great feedback! We're glad you felt supported without any pressure—just helpful guidance and time to decide. That’s exactly how we like to do things! We hope to welcome you back in the future, Megan at Customer Care!😊
The welcoming and professional service…empeckable the female staff member by the name of SANDY
The welcoming and professional service no bed or pillow was left unturned iff you excuse the punn left completely satisfied
10 oktober 2025
Antwoord van Bensons For Beds - Shrewsbury557
Thanks for the pun and the great feedback! We’re thrilled you felt welcomed and well looked after—no bed or pillow left unturned! Glad you’re completely satisfied, Megan at Customer Care⭐
Good Service and Helpful Salesperson
The sales person was very helpful in showing me and my wife a range of 3 mattresses that were in our price range and desired firmness, and we chose one which was then purchased and a delivery date arranged. He was friendly and helpful, making allowance for our age related difficulties.
5 oktober 2025
Antwoord van Bensons For Beds - Shrewsbury557
Thanks for the lovely review! Here’s to comfy nights and happy snoozes ahead! Megan at Customer Care🛏️✨
Antwoord van Bensons For Beds - Shrewsbury557
We appreciate your feedback and are so glad you were happy with our service and respectful environment! Thank you for choosing us,
Megan at Customer Care
Very friendly and knowledgeable staff
Very friendly staff. Excellent advise and a good range of beds to choose from.
Would highly recommend.
27 september 2025
Antwoord van Bensons For Beds - Shrewsbury557
Thanks so much for your kind words! I’m thrilled you had a great experience and found the perfect bed. Hope to see you again soon! Thanks so much for recommending us, Megan at Customer Care.
From the moment we walked into the…
From the moment we walked into the store till we came out we felt valued and not pressured into making a purchase. Very knowledgeable staff made choosing the bed an easy decision
3 september 2025
Antwoord van Bensons For Beds - Shrewsbury557
We're delighted to hear that you felt valued and not pressured during your visit. It's great to know our knowledgeable staff made choosing a bed easy for you.
Thank you,
Lauryn at Customer Care.
Had the best experience with Mathew in…
Had the best experience with Mathew in the Shrewsbury store honest and not pushy, both my self and my husband found him honest and helpful with out trying to upsell
I would like to mention the really poor customer service on the phone!
The woman who I spoke to tried to blame the 10cm dips in my bed on a split coffee which was mostly in an area which was unaffected, to be honest it put me off using them until we went into store.
5 september 2025
Antwoord van Bensons For Beds - Shrewsbury557
We're glad you enjoyed your experience in our Shrewsbury store. We appreciate your positive feedback regarding the service you received there. We're sorry to hear about the phone experience. We'll address this to ensure better support in the future. Thanks for your time, Megan at Customer Care
Antwoord van Bensons For Beds - Shrewsbury557
Thank you so much for giving us 4 stars. You made our day!
Take care,
Megan at Customer Care
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.