Great service from start to finish. The salesman at Lakeside was knowledgeable and very helpful ensuring we got the product best suited to our needs. The delivery and assembly men were so efficient... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Had a great experience at Benson for Beds in Lakeside Retail Park thanks to Christopher. He really listened to what we wanted and took the time to suggest some great ideas for both mattresses and bed... Toon meer
Bedrijf heeft geantwoord
Experience was okay - felt the customer service initially was not great. We had to wait around for someone to talk to us, although there were others who came in later and got serviced straight... Toon meer
Bedrijf heeft geantwoord
Great service at store. Delivery on time & efficient teamwork done in quick time. Excellent all round would recommend to others.
Bedrijfsgegevens
Over Bensons For Beds - Thurrock561
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit D1a Lakeside Retail Park, RM20 1WN, Thurrock, Essex, Verenigd Koninkrijk
- 1708869617
4,8
Uitstekend
382 reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Quick easy and helpfull
24 oktober 2024
Raj took his time to take us through…
Raj took his time to take us through the wide range of beds and mattresses available and gave detailed explanations to our questions.
22 oktober 2024
Great purchase process
Very helpful staff who gave us help in which mattrass to purchase
8 oktober 2024
Great choice
There was a great choice of beds and mattresses. The sales team were professional and very knowledgeable of the products available in store.
16 september 2024
Very professional and excellent…
Very professional and excellent customer service experience. Was able to help and guide with choosing mattresses
28 augustus 2024
Helpful staff
I dealt with two branches, Cambridge and Thurrock. Very helpful staff especially with alterations to my order, thank you very much.
25 augustus 2024
Good service
Good service, shop employees were very friendly and approachable, also rang up to change a delivery address which was sorted very quickly
8 juli 2024
All round great products and people
Great bed and Excellent customer service from the shop right through to delivery.
4 juli 2024
Helpful and polite service.
19 juni 2024
Purchase of a orthopaedic mattress. The sales man was very professional and helpful. Took time to explain the different types.
The sales man was very friendly and professional. Took time to answer the questions. He was very helpful.
18 juni 2024
Totally Unacceptable Customer Experience
The sales associate that attended to me on Friday 7th June 2024, a female of Asian descent was very rude, condescending and utterly unprofessional when I went to make the final payment on my purchases after the initial deposit paid the previous day with another sales associate at the same store.
I only proceeded with the transaction because of the courtesy and respect showed to me by Lateef Idris the associate who served me the previous day who actually went above and beyond the call of duty to provide world class customer service to me.
Her behaviour was beneath that expected of anyone who provides frontline customer service to people who have come to Bensons to spend their hard earned money especially in the face of stiff competition from other providers within same retail complex at Lakeside.
Her dismissive and totally unacceptable behaviour only mellowed when she realised I was paying almost £1800 for two beds without taking the finance option.
Date of experience: 07 June 2024
10 juni 2024
we were greeted at the door
we were greeted at the door, the lady let us take a look, was not pushy, just said that she was here for any questions. when we had questions she was very knowledgeable. we have had bad backs recently so we needed guidance and ended up with a mattress that was approved by orthopaedic association.
30 mei 2024
No fuss
No fuss, no pushy sales person, we knew what we were looking for, found it / bought it. easy transaction - made a nice change not to be jumped on the second you walk through the door.
29 mei 2024
The service was good nice friendly …
The service was good nice friendly staff very helpful
24 mei 2024
Good experience with bensons beds
Good experience with bensons beds
Very knowledgeable and helpful
1 april 2024
Staff were very helpful and they had a…
Staff were very helpful and they had a range of products at all price ranges from the cheap to expensive
25 maart 2024
Deciding on new bed
Very good advice given and time to think about the purchase whilst in store, friendly down to earth, thanks Jody.
23 maart 2024
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